Onkyo acknowledges failed units and extending warrranties until 2018 - Page 71 - AVS Forum | Home Theater Discussions And Reviews
Forum Jump: 
 1265Likes
Reply
 
Thread Tools
post #2101 of 2831 Old 01-04-2017, 09:34 PM
Member
 
Robisan's Avatar
 
Join Date: Dec 2008
Posts: 44
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 10
So my relatively low end NR-509 has suddenly developed a no audio issue. Enter my serial number and Onkyo gives me the option of repair or purchase new NR646 from them for $199. Now I see recent posts here indicating the NR646 has issues too.

Questions: Is the NR646 a decent value for $199? It is a significant upgrade from the NR509. Has Onkyo resolved the board issues or is a "new" NR646 likely to have the same problems?
Robisan is offline  
Sponsored Links
Advertisement
 
post #2102 of 2831 Old 01-05-2017, 12:02 AM
Newbie
 
HelloMoto's Avatar
 
Join Date: Jan 2006
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 0
Is there a list somewhere of the models this effects? I have a TX-SR308 I purchased back in March 2010 and it's had issues after a couple years of ownership with audio and video.

Audio/Video cuts out on one or more HDMI ports, such as my new PS4(same problem occured when I had my previous PS3 system hooked up to it).
It's almost like a static style artifact and it only lasts a split second.
However, it continues to occur every few seconds until I turn off my receiver and give it a couple minutes before turning it back on.
Once back on, the issue is still present, but less frequent and it doesn't always happen. If I keep my receiver off for a few hours at least and try using it again, the problem is gone most of the time.

Using the HDMI connections directly from my devices to my HD TV, I don't have the same issue. I also have a TV antenna and a Super Nintendo hooked up to the receiver with no issues, so it appears to only happen with the HDMI ports on the Onkyo receiver. I've tried multiple types of HDMI cables to no avail.

Also, if I've left my receiver on for a certain period of time, let's say a few days, I'll occasionally have this issue where when I turn on my PS4/TV, the audio signal goes crazy and starts making these loud staticy popping sounds until I reset the receiver.

I attempted to enter my serial number on the website listed by OP, but it said my model does not need this update. Maybe my SR308 doesn't have networking built in and the warranty extension only works for models with networking? I don't know. All I know is I've been living with this issue for quite a while and only recently have I been in the market for a new receiver. I found this thread by happenstance so I was curious to see if my model qualifies. Is their customer service dept helpful at all?

Any assistance would be greatly appreciated. Thank you.
HelloMoto is offline  
post #2103 of 2831 Old 01-05-2017, 02:17 PM
AVS Forum Special Member
 
zeus33's Avatar
 
Join Date: Dec 2012
Posts: 4,193
Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 1873 Post(s)
Liked: 1953
Quote:
Originally Posted by HelloMoto View Post
I attempted to enter my serial number on the website listed by OP, but it said my model does not need this update. Maybe my SR308 doesn't have networking built in and the warranty extension only works for models with networking? I don't know.

Correct. This is only for NR version receivers with networking.
zeus33 is offline  
Sponsored Links
Advertisement
 
post #2104 of 2831 Old 01-06-2017, 04:40 AM
Senior Member
 
Guzzi 1's Avatar
 
Join Date: Oct 2012
Location: Northeast Ohio
Posts: 280
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 84 Post(s)
Liked: 163
Well, just over two years on the original HDMI board when it failed, (5008). Now just over two years after that, the second board has failed. Yes, I'm still within the extended warranty period, but I'm disappointed to say the least. You would have thought that after the first go around, they would have rectified the issue on the replacement pieces.

edit: Paying closer attention to the dates, it would appear I doubled the span between the first and this failure. I would suppose that might be a result of adding the fans I bought from Cooler Guys on top of the unit. So, I got 2 years before the first failure and 4 years until the second failure.

John

Last edited by Guzzi 1; 01-09-2017 at 02:55 AM.
Guzzi 1 is offline  
post #2105 of 2831 Old 01-06-2017, 12:52 PM
Newbie
 
zeldaII's Avatar
 
Join Date: Dec 2011
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 0
Quote:
Originally Posted by Robisan View Post
So my relatively low end NR-509 has suddenly developed a no audio issue. Enter my serial number and Onkyo gives me the option of repair or purchase new NR646 from them for $199. Now I see recent posts here indicating the NR646 has issues too.

Questions: Is the NR646 a decent value for $199? It is a significant upgrade from the NR509. Has Onkyo resolved the board issues or is a "new" NR646 likely to have the same problems?
I went through this last year with my TX-709 and opted for the 199.00 rebate to upgrade and upgraded to the TX-NR646. The TX-NR646 is a great sounding receiver with lots of features, but is not without it's own sound issues. When I ffw my DVR I lose sound and have to power cycle the TX-NR646 or change input selection. In hindsight I would have had the TX 709 repaired and thoroughly researched a different brand of receiver. I'm done with Onkyo and going Yamaha next time. The TX-NR646 will be a great inexpensive upgrade from your NR-509 though.
zeldaII is offline  
post #2106 of 2831 Old 01-06-2017, 01:40 PM
Member
 
Robisan's Avatar
 
Join Date: Dec 2008
Posts: 44
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 10
Quote:
Originally Posted by zeldaII View Post
I went through this last year with my TX-709 and opted for the 199.00 rebate to upgrade and upgraded to the TX-NR646. The TX-NR646 is a great sounding receiver with lots of features, but is not without it's own sound issues. When I ffw my DVR I lose sound and have to power cycle the TX-NR646 or change input selection. In hindsight I would have had the TX 709 repaired and thoroughly researched a different brand of receiver. I'm done with Onkyo and going Yamaha next time. The TX-NR646 will be a great inexpensive upgrade from your NR-509 though.
Thanks and yea, pretty sure the better option is to repair the 509. If the NR646 was rock-solid and well regarded the decision might be different, but it's not, it's already older and I don't have a 4K TV now, so the better option is to defer an upgrade until I can research current tech at the time I get a new TV. Also, too, $199 isn't that great a price discount at this point and it's laughable that Onkyo still represents it as a $699 receiver. OTOH, not looking forward to being without an AVR while it's being repaired tho. Oh well...
Robisan is offline  
post #2107 of 2831 Old 01-06-2017, 06:02 PM
Newbie
 
nowHT's Avatar
 
Join Date: Jan 2008
Location: Frisco Tx
Posts: 7
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 1
OnKyo literly cost me thousands upon thousands of dollars in failing units. I'm glad they exeneed out thier warranty.
nowHT is offline  
post #2108 of 2831 Old 01-08-2017, 11:14 AM
Newbie
 
Join Date: Sep 2014
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 1
This post is probably redundant at this point but, just to be on record... I also have an HT-RC180 that they "Fixed" under their "Extended until 2018" warranty. It was the standard no sound and network settings being grayed out issue. That was about 2 years ago. Apparently, the warranty is a one time fix with the same defective HDMI board that it had in the first place.

It broke again with the exact same issue and they won't even talk to me about it. They gave me the insulting yet typical offer of a trade in for a newer receiver. I let the rep know as politely as I could muster that, after decades and many Onkyo products, I will be moving on and won't look back.

I just ordered a Pre-amp and amp from outlaw audio so we will see how that goes. I can't believe that there isn't a class action lawsuit about this. It seems like this issue is being experienced by nearly everyone who purchased an onkyo receiver with an HDMI board over the last 6 or 7 years.
ChromeJob likes this.
mrseager is offline  
post #2109 of 2831 Old 01-08-2017, 11:31 AM
Senior Member
 
Guzzi 1's Avatar
 
Join Date: Oct 2012
Location: Northeast Ohio
Posts: 280
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 84 Post(s)
Liked: 163
So I may be SOL as well if what you say is correct, since my receiver had been repaired once. Well now, that sucks! I will be contacting Onkyo in the next couple of days so I'll report back here.

John

Last edited by Guzzi 1; 01-11-2017 at 03:47 AM.
Guzzi 1 is offline  
post #2110 of 2831 Old 01-10-2017, 06:52 AM
Senior Member
 
crcostel's Avatar
 
Join Date: Jan 2006
Location: Chicago
Posts: 278
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 99 Post(s)
Liked: 43
I just sent my NR709 in for repair under the program. Audio kept dropping out. The repair shop is within a FedEx day from here so I hope that I might have it the weekend after this one. My other option was a $150 credit towards a new one but I am hesitant to buy another Onkyo. I haven't decided whether to keep the repaired unit or sell it and buy a Denon/Yamaha.
crcostel is offline  
post #2111 of 2831 Old 01-10-2017, 09:23 PM
AVS Forum Special Member
 
HD-Master's Avatar
 
Join Date: Dec 2012
Location: Bronx
Posts: 1,196
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 526 Post(s)
Liked: 591
Onkyo acknowledges failed units and extending warrranties until 2018

I used the information from this thread and Onkyo replaced my NR509 with an NR646 for $200. Just received it today. So far, so good.

I bought the 509 for my bedroom setup on Craigslist six months ago for $100.
azz7686 likes this.

LG OLED65C7P - Professionally Calibrated l Apple TV 4K l Microsoft Xbox One S l Sony STR-ZA1100ES l Polk Audio CS2 Series II Center Channel l Polk Audio Monitor 60 Series II Floorstanding L/R l Polk Audio Monitor 45B Rear Surround l Dual BIC V1220 Subwoofers

Last edited by HD-Master; 01-10-2017 at 09:26 PM.
HD-Master is offline  
post #2112 of 2831 Old 01-11-2017, 08:08 AM
Senior Member
 
thisismyname123's Avatar
 
Join Date: May 2010
Posts: 308
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 135 Post(s)
Liked: 53
My TX nr809 has been repaired twice....Now the right surround channel intermittently goes out.

Onkyos offer is to pay for parts for the fix...I pay shipping and labor.

I'm done with these clowns.
thisismyname123 is online now  
post #2113 of 2831 Old 01-13-2017, 04:11 AM
Senior Member
 
Guzzi 1's Avatar
 
Join Date: Oct 2012
Location: Northeast Ohio
Posts: 280
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 84 Post(s)
Liked: 163
They did say my unit would be covered. In order for it to be repaired, it has to be sent to their extended warranty repair center. (There is an authorized place not to far from me but they said no.) Anyway, the empty box should show up today, so I'll get it out to them. They are covering shipping both ways. After that.............................................. ...

John
Guzzi 1 is offline  
post #2114 of 2831 Old 01-13-2017, 07:30 AM
Senior Member
 
crcostel's Avatar
 
Join Date: Jan 2006
Location: Chicago
Posts: 278
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 99 Post(s)
Liked: 43
I will say this, I requested my repair late Wednesday night, got the box on Monday and sent it back next day. Repair was done in hours and I'm due to get the receiver back today. That's a little over a week including 3 shippings.

Not bad.
crcostel is offline  
post #2115 of 2831 Old 01-14-2017, 06:05 AM
Newbie
 
Join Date: Jan 2017
Posts: 6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Liked: 0
My TX-NR646 crashed during the firmware update via net. Was told to take the unit to a service center. Unit needs a new board. Unit is out of warranty. Onkyo won't fix it.


You could say I'm upset.
HTmoneypit is offline  
post #2116 of 2831 Old 01-17-2017, 08:19 AM
Member
 
hifikid's Avatar
 
Join Date: Oct 2006
Posts: 53
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Liked: 10
Will Onkyo offer TX-NR656 for $199 after 3/31/17?

My Onkyo TX-NR616 no longer produces any audio. Onkyo is offering to repair my receiver for free or purchase a new TX-NR646 for $199 through 3/31/17. I am wondering if a different model will be offered for $199 after 1/31/17? Onkyo has extended the warrantee through 2018. Will they offer the TX-NR656 which replaced the TX-NR646 for $199? Is the TX-NR656 worth $199? Is it better quality? I'm wondering if I should wait two months to find out or should I send mine in for repair now? It seems the TX-NR646 has too many quality issues to consider it.
hifikid is offline  
post #2117 of 2831 Old 01-17-2017, 07:42 PM
Senior Member
 
Guzzi 1's Avatar
 
Join Date: Oct 2012
Location: Northeast Ohio
Posts: 280
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 84 Post(s)
Liked: 163
Having read through the posts on this thread, your receiver will be eligible for a one time repair under this extended warranty program. The way I see it, we are buying time until we either have a future failure no longer covered, or we spend money for something else.

Does the other receiver offer give you things you want but don't have in the receiver you already own? If so, go for it, if not, get yours fixed. I can tell you that my adding a cooling fan to the top of mine after the first HDMI board failed 2 years after it was new arguably doubled the life of the second board. (It took 4 years for this second one to fail, and no, it is not in a confined or enclosed space.) Point is, you can spring 60 bucks or so from Cooler Guys and double the life of your receiver if it is doing everything you desire.

Right now, my 5008 is being sent in for repair, but I am being seduced by some of the newer things available....................... We'll see.

edit: Perhaps after 3/31 there may be no carrot. Waiting on maybes might bite you.


Just my 2 cents.

John
ChromeJob likes this.
Guzzi 1 is offline  
post #2118 of 2831 Old 01-18-2017, 06:34 PM
Newbie
 
geniusjim's Avatar
 
Join Date: Dec 2003
Location: Marysville, Michigan
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Just ordered the return box. I plan on buying a new one in spring so I did not take the offer to switch to the 646 for $200. I have the 616.

Last edited by geniusjim; 01-18-2017 at 06:37 PM.
geniusjim is offline  
post #2119 of 2831 Old 01-24-2017, 08:39 AM
Newbie
 
zeldaII's Avatar
 
Join Date: Dec 2011
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 0
Quote:
Originally Posted by Robisan View Post
Thanks and yea, pretty sure the better option is to repair the 509. If the NR646 was rock-solid and well regarded the decision might be different, but it's not, it's already older and I don't have a 4K TV now, so the better option is to defer an upgrade until I can research current tech at the time I get a new TV. Also, too, $199 isn't that great a price discount at this point and it's laughable that Onkyo still represents it as a $699 receiver. OTOH, not looking forward to being without an AVR while it's being repaired tho. Oh well...
BTW, I heard back from Onkyo regarding my TX-NR646 sound problem. They are replacing it with the TX-NR656.
zeldaII is offline  
post #2120 of 2831 Old 01-24-2017, 10:37 AM
Member
 
Robisan's Avatar
 
Join Date: Dec 2008
Posts: 44
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 10
Quote:
Originally Posted by zeldaII View Post
BTW, I heard back from Onkyo regarding my TX-NR646 sound problem. They are replacing it with the TX-NR656.
Interesting. I almost called them to see if they'd give me the NR656 for $199. Based on your experience IMO anybody considering the exchange option should definitely call Onkyo and ask for (demand) the NR656. Tell them you're not going to pay $199 for something that potentially has the same defect as the unit you're exchanging.
Robisan is offline  
post #2121 of 2831 Old 01-24-2017, 11:10 AM
Newbie
 
zeldaII's Avatar
 
Join Date: Dec 2011
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 0
Quote:
Originally Posted by Robisan View Post
Interesting. I almost called them to see if they'd give me the NR656 for $199. Based on your experience IMO anybody considering the exchange option should definitely call Onkyo and ask for (demand) the NR656. Tell them you're not going to pay $199 for something that potentially has the same defect as the unit you're exchanging.
Have you had yours repaired yet, or still waiting? If you still have an open ticket with them I would definitely do as you suggested and request the TXNR656 based on the current issues the TXNR646 is having. They told me the 656 has been tested and does not have the issue that the 646 has. It may have other issues but not the loss of audio after pause/ffw DVR. I'm going with Denon or Marantz in the future. I do however, greatly appreciate their efforts to make it right, but I've now had two Onkyo's in a row with audio issues.
zeldaII is offline  
post #2122 of 2831 Old 01-24-2017, 06:03 PM
Member
 
Robisan's Avatar
 
Join Date: Dec 2008
Posts: 44
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 10
Quote:
Originally Posted by zeldaII View Post
Have you had yours repaired yet, or still waiting? If you still have an open ticket with them I would definitely do as you suggested and request the TXNR656 based on the current issues the TXNR646 is having.
I'm going to stick with doing the return for repair. While the 656 may be a good value @$199 I'm going wait until I buy a new TV and upgrade to new/current tech at that time. For all I know, the 656 may be lacking at that time and I'd want/need something new anyway. Also, too, not inclined to give Onkyo more money.
Robisan is offline  
post #2123 of 2831 Old 01-24-2017, 06:18 PM
Member
 
Nemesiss's Avatar
 
Join Date: Jan 2013
Posts: 45
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Liked: 12
Just to add to this thread. I have a pioneer sc-1227-k (essentially a sc-63) which I purchased from future shop a few years ago. Onkyo has apparently taken over the warrantee of pioneer. I called pioneer then was redirected to an Onkyo service tech. After going around a few times with this issue they honored the warrantee to fix the problem which is the same is what is posted in this thread. (no sound, UE22 error code). I shipped it off to be repaired yesterday. I should check into the online replacement option.
Nemesiss is offline  
post #2124 of 2831 Old 01-26-2017, 09:14 PM
Newbie
 
rtp-resident's Avatar
 
Join Date: Feb 2003
Posts: 7
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Liked: 10
Another Pioneer SC-1227-K death (no pass-through, no sound, UE22 error code). Followed previously outlined procedures (thanks for information) and 'replacement' unit of an SC-91 for $449 arrives this Friday. Fairly painless, although not without glitches in the process. However, Onkyo/Pioneer service department made it right.
rtp-resident is offline  
post #2125 of 2831 Old 01-28-2017, 12:51 PM
AVS Forum Special Member
 
VideoGrabber's Avatar
 
Join Date: Oct 1999
Location: SW Michigan
Posts: 3,053
Mentioned: 6 Post(s)
Tagged: 1 Thread(s)
Quoted: 522 Post(s)
Liked: 324
Quote:
Originally Posted by Nemesiss View Post
Just to add to this thread. I have a pioneer sc-1227-k (essentially a sc-63)... the problem which is the same is what is posted in this thread. (no sound, UE22 error code).
Quote:
Originally Posted by rtp-resident View Post
Another Pioneer SC-1227-K death (no pass-through, no sound, UE22 error code).
So now Pioneer has the same problem that Onkyo has been suffering from for years? That's great news.
VideoGrabber is offline  
post #2126 of 2831 Old 01-28-2017, 08:47 PM
AVS Forum Special Member
 
zeus33's Avatar
 
Join Date: Dec 2012
Posts: 4,193
Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 1873 Post(s)
Liked: 1953
Quote:
Originally Posted by VideoGrabber View Post
So now Pioneer has the same problem that Onkyo has been suffering from for years? That's great news.

Pioneer has had the problem since the 2011 models:

https://www.avsforum.com/forum/90-rec...listening.html
VideoGrabber likes this.
zeus33 is offline  
post #2127 of 2831 Old 01-29-2017, 10:28 AM
AVS Forum Special Member
 
VideoGrabber's Avatar
 
Join Date: Oct 1999
Location: SW Michigan
Posts: 3,053
Mentioned: 6 Post(s)
Tagged: 1 Thread(s)
Quoted: 522 Post(s)
Liked: 324
Quote:
Originally Posted by zeus33 View Post
Pioneer has had the problem since the 2011 models:

https://www.avsforum.com/forum/90-rec...listening.html
Thanks, Zeus. I was surprisingly unaware of that. (I've been buying Onkyo and Marantz for quite a while.)
VideoGrabber is offline  
post #2128 of 2831 Old 01-29-2017, 08:20 PM
Member
 
Nemesiss's Avatar
 
Join Date: Jan 2013
Posts: 45
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Liked: 12
Quote:
Originally Posted by rtp-resident View Post
Another Pioneer SC-1227-K death (no pass-through, no sound, UE22 error code). Followed previously outlined procedures (thanks for information) and 'replacement' unit of an SC-91 for $449 arrives this Friday. Fairly painless, although not without glitches in the process. However, Onkyo/Pioneer service department made it right.
I never had that option given to me, I would have taken that. How did you go about doing that?
Nemesiss is offline  
post #2129 of 2831 Old 01-30-2017, 06:24 AM
Advanced Member
 
eaayoung's Avatar
 
Join Date: May 2006
Location: Texas
Posts: 949
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 304 Post(s)
Liked: 185
Quote:
Originally Posted by rtp-resident View Post
Another Pioneer SC-1227-K death (no pass-through, no sound, UE22 error code). Followed previously outlined procedures (thanks for information) and 'replacement' unit of an SC-91 for $449 arrives this Friday. Fairly painless, although not without glitches in the process. However, Onkyo/Pioneer service department made it right.

Is Pioneer owned by Onkyo? That would explain having a repair program in place for those defective units?
eaayoung is offline  
post #2130 of 2831 Old 01-30-2017, 11:38 AM
AVS Forum Special Member
 
zeus33's Avatar
 
Join Date: Dec 2012
Posts: 4,193
Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 1873 Post(s)
Liked: 1953
Quote:
Originally Posted by eaayoung View Post
Is Pioneer owned by Onkyo? That would explain having a repair program in place for those defective units?

Onkyo bought Pioneer's home A/V division in early 2015.
zeus33 is offline  
Sponsored Links
Advertisement
 
Reply Receivers, Amps, and Processors

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off