Originally Posted by Jmouse007
Thank you for the official ONKYO defective HDMI board warranty repair or replace notice information and for making this a "sticky".
AVS, this thread and your posts have proved invaluable to multitudes of AVS ONKYO owners like myself.
Out of the blue my trusty, and I do mean trusty ONKYO PR
-SC5508 AV preamp recently began exhibiting several of the exact same HDMI board failures listed within this thread. It has worked flawlessly for years until about two months ago when the problems started and became constant. Thankfully, due in large part to this thread, I followed the advice and instructions posted, contacted ONKYO and, after verifying my original registration, the unit's serial number and carefully describing and detailing at some length the specific HDMI problems my unit was and is consistently exhibiting ONKYO officially determined that my preamp qualified for a warranty replacement!
A brand new replacemant ONKYO PR
-RZ5100 preamp has been ordered, approved and is in the process of being shipped. Yes, I had to shell out some $ for the replacement but ONKYO was more than fair given how "old" my defective preamp is.
Needless to say I can't begin to express how grateful I am and how honorably ONKYO has acted. Thank you to the AVS community and to everyone involved with this thread.
By way of feedback and follow up; our new ONKYO PR
-RZ5100 preamp arrived, everything was hooked back up (the rear panel diagram of the preamp pictured on the outside of the box made this process a breeze) and we are currently running a 5.2.4 Dolby Atmos, DTS:X set up for now.
Given I now have two extra channels on the 5100, and a pristine, audiophile 2 channel power amp that has been in storage waiting for use, once I find a pair of pristine, used Def Tech BP7004 or other floor standing model Def Tech speakers to act as dedicated rear surrounds, that tonally match our existing Definitive Technology speaker's (7001sc mains, CLR 3000 center, BPX front Atmos heights, BPVX side surrounds and BPVX rear Atmos) we will be moving to a 7.2.4 Dolby Atmos set up.
As for the RZ5100's preamp design; the only minor complaints I have over our former ONKYO 5508, are:
1) The hiden front panel on the RZ-5100's lack of a USB port or optical in on the front of the unit. I didn't mind them removing the composite connections, but the USB port and optical in were convenient features, though missing.
2) On the rear panel, the only downside is the RZ5100 only has 1 12 volt trigger port, whereas the 5508 has three, individually programmable 12 volt triggers. Though missing, these features, neither is not a deal breaker.
Concerning the ONKYO PR
-RZ5100's audio, video, connectivity, and switching performance: These have been my observations:
*Note: The RZ5100 is connected to dedicated Parasound Halo power amps feeding each of the 9 channels. Halo A21 two channel amp for the main L + R channels, Halo A51 5 channel amp powering the center channel, 2 side surrounds and 2 rear height Atmos speakers, Halo A23 two channel amp powers the 2 front height Atmos speakers.
1) ONKYO's proprietary accuEQ Room Calibration, with AccuReflex Technology did an excellent job of calibrating the room and properly calibrating and tailoring the speakers to optimise their performance in our non dedicated, multi purpose home theater room which measures 13 1/2' X 26'. Was it as good as Audessy? It seemed to be; once completed our speaker set up sounds terrific; just as good as before if not better.
2) I honestly thought the Dolby Atmos and DTS:X 3D "object based" audio was just going to be a gimmick. Boy was I ever wrong;
We owned a Dolby Atmos, DTS:X compatible SONY UBP-X800 4K player (presently in the process of upgrading to a SONY UBP-X1000ES) and, coupled with the ONKYO PR
-RZ5100 it has been a sonic revelation!
Dolby Atmos and DTS:X encoded movies, processed through the ONKYO PR
-RZ5100 sound so rich, detailed, dynamic and lush I have been buying and watching as many 4K and HD Blu-ray Dolby Atmos, and DTS:X encoded disks as I can afford to.
The DTS:Neural X audio feature on the RZ5100 that "up mixes" DTS to 3D audio has also breathed new life and added dimension into all of our existing DTS-Master audio encoded HD Blu-ray disks, just as the "Dolby Surround" processing has done with our standard Dolby encoded disks. As a direct result, I have been rewatching many HD Blu-ray movies in our collection because they sound so much better.
I have also found the RZ5100's new "Dolby Surround" processing algorithm to be better than the Dolby Pro Logic IIz was on the 5508. *Athough Dolby Suround is not "3D object based audio", it is more detailed and the sound cues eminating from the individual channels are more distinct than with Dolby Pro Logic IIz.
All of these new surround processing algorithms on the RZ51000 provide a richer, more lifelike sound environment, no matter what Dolby, or DTS source material your watching/listening to, be it Cable TV, streaming Netflix, YouTube videos, VuDu or 4K UHD, and HD Blu-ray disks.
3) The 2 channel audio/music played through the ONKYO PR
-RZ5100 to our Parasound Halo A21 also sounds fabulous. No matter what style and kind of music I played, everything sounded better. ONKYO's promotional information says this marked increase in audio fidelity is the direct result of the RZ5100's:
"dual Analog Devices SHARC® processors capable of up to six billion operations per second. Digital-to-analog audio conversion comes courtesy of discrete high performance AKM 32-bit DACs. From source device to output, audio and video signals are kept clean and clear for optimal performance."
All I can say is this technology has made a huge, quantifiable difference that even my wife noticed. The music is richer, much more detailed and refined. The bass appears to sound tighter and the sound stage has improved; it is much more expansive and enveloping.
This sonic improvement is also readily noticed when I move from 2 channels to all nine when playing music in surround sound.
4) The video processing, pass through, switching and HDMI handshake has also improved. It is much quicker and quieter. No issues at all.
5) The pre-pro runs cool and is very quiet. There is now just a slight "click" sound occasionally when switching processing algorithms and sources, it's not a big deal.
6) One more thing; the sonics/sound coming from the front panel headphone jack also seems much improved over the 5508 as well.
In conclusion, all in all, I am extremely satisfied with the performance of the ONKYO PR
-RZ5100 and highly recommend it to anyone looking for another pre-pro, or if you find yourself in the exact same position I was with ONKYO offering to "upgrade" me to their latest flagship pre-pro after my faithful ONKYO PR
-SC5508 began to experience HDMI board issues with my main left channel.
If you are on the fence about "taking the pre-pro (or the comparable ONKYO TX-RZ3100 high end receiver) replacement deal" ONKYO is offering and purchasing an ONKYO PR
-RZ5501 because you previously had a bad experience, I want to especially encourage you to give ONKYO another chance. Their flagship RZ5501 is an exceptional pre-pro, ONKYO is offering it to you at a very reasonable discounted price, and I have come to have the utmost respect for the company. *Note: I am not associated with or a paid spokesman for ONKYO Inc. I am just an A/V enthusiast and consumer.
ONKYO has acted honorably and in good faith. They recognized AND OPENLY ACKNOLEDGED they had a problem with their HDMI boards and did everything in their power to fix the problem, make it right and satisfy their customer base, to the point of extending the warranty for repair or replacement to effected customers up through 2018! Knowing that to do so was going to cost the company millions of dollars.
In all honesty, what other A/V company has publically admitted in writing to their customers (and the world) that they unintentionally put out a defective product, been so magnanimous and made it right like ONKYO has?
Certainly not SONY = can anyone say: "ongoing, known, well documented projector panel degradation issues, across all of their pj model lines for years, including projectors retailing for over $25,000 dollars?"
*I speak from personal experience; we have owned two of SONY's higher end 1080p projectors, like tens of thousands of other customers and to this day SONY has never, ever publicly acknowledged the problem even existed, or sought to do right by their customer base. We could all name a whole host of other A/V companies that have done the same thing as well. That is not the case with ONKYO.
My point is this: I decided to give ONKYO another chance because by their actions, they deserve it. They stepped up to the plate and have earned back my respect, loyalty and trust as a customer and as a consumer.
They offered to replace my PR
-SC5508 with a brand new ONKYO PR
-RZ5100 for a very fair price. They didn't have to, but they did it anyway because they value their reputation and their customers, and I for one am very grateful I took them up on their generous offer, because the PR
-RZ5100 is one heck of a nice pre-pro.
So that's my personal review of the ONKYO PR
-RZ5501 now that I have had the opportunity to own and use it for an extended period of time. I hope you enjoyed it.