Originally Posted by Marc Alexander
I have now verified that the popping occurs only with RCA outs (main L/R or front wide configured as Speakers B) and an immersive setup (heights). No popping with vanilla 7.1 setup. No popping with 7.1.4 setup and XLR outputs.
The work around for now is to use XLR outputs and XLR-to-RCA adapters if necessary.
any update from your dealer? Do you have an open ticket w/Marantz? I'm going to contact Marantz now that I can fully characterize the conditions.
Originally Posted by Mitch57
No. I have no confidence in my Dealer doing much of anything. They say they will talk/input a fix request but every time I ask them about it they just tell me that I will probably have to wait for the next firmware update. But since my 7702mkii is a 2015 model, I doubt we will be seeing any more updates unless it's some critical problem. Even then, these big manufactures pretty much stop supporting them as soon as the next model generation is released.
Since hardly anyone else is complaining about this, I think it's, unfortunately, pretty much a dead issue for us.
My problem still exists and I'm using XLR cables. As I've said previously, it's unrelated to either trigger wire or RCA either. I've tested every possible scenario and was not able to resolve the issue.
Something in the firmware is causing it. A brand new unit, with the previous generation of software installed, did not have any popping. As soon as I updated the firmware (to the current firmware at that time) the popping resurfaced. It still pops with latest firmware as well.
Originally Posted by Pupator
Just chiming in that I have the popping also. Sucks.
My popping is officially gone now that I am no longer using the RCA outputs for front L & R.
It sounds like my problem may have been somewhat different than yours. Here is the easiest way I duplicated the problem and maybe a way you guys can try working around it:
Set Speaker Amp Assign to 9.1 + Front B and enable the 4 heights. Here you will have an option to set Pre-out for Front B to FRONT WIDE/HEIGHT 2, HEIGHT 1, or SURROUND BACK.
Enable all of the Speakers under Speaker Config. When you go to Speakers/Levels Test Tone Start you may immediately hear relays click and corresponding pop in you L & R mains. As you transition from TOP FRONT R to TOP REAR R relay will click and a corresponding pop. Same as transitioning from TOP REAR L to TOP FRONT L.
Under Speakers, Manual Setup, Front Speaker you can change from A to B. Repeat the above test utilizing the three selectable pre-outs for Speaker B. Maybe you get lucky and don't get the clicking on one set.
Return speaker configs and re-run Audyssey.
If you still get clicking I would request an RMA and send your unit in or swap it for refurb. Don't just live with it!
I never sweated this because I know my dealer would get mine fixed or replacement (even over a year later). PM me if you need a new dealer.
Keep us posted, my fingers are crossed! 👍