UE22 Error Master Thread-Pioneer, are you listening? - Page 2 - AVS Forum | Home Theater Discussions And Reviews
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post #31 of 1760 Old 08-24-2015, 05:03 PM
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Originally Posted by johnnybwis View Post
OK, time to hit my receiver with the heat gun again. Lasted 9 days this time.
Lasted 6 days, hit it up with the heat gun again. New receiver will be here in 3 days.
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post #32 of 1760 Old 08-24-2015, 05:05 PM
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Originally Posted by johnnybwis View Post
Lasted 6 days, hit it up with the heat gun again. New receiver will be here in 3 days.
Hopefully, not a Pioneer.

What did you get, Johnny?

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post #33 of 1760 Old 08-29-2015, 10:36 AM
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Originally Posted by Worf View Post
It doesn't have to be too hot to have solder problems. Remember, things expand when heated and contract when cooled, and chips and circuit boards have different rate of expansion. It just takes a few degrees for the expansion to put stress on the joints and weak joints can fail.

It's not solder melting that causes the issue, it's mechanical stress
.
Since it's that heat sensitive after reflowing, chances are that a wire bond from the internal chip to the pin inside the chip itself is the culprit, not the solder joint at the pin to the board. There's no way to fix that without replacing the device. The wire bonding process when the chips were made may not have been set up properly, and the whole batch of chips could be suspect.
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post #34 of 1760 Old 08-31-2015, 02:00 PM
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Unhappy Add me to the list

I bought a VSX-1121-k in Feb. 2012. I first saw the UE22 error last weekend when (I believe coincidentally) I was upgrading my home network and had to unplug/replug the device a few times to get a new IP. During one of these unplugs I saw UE22, I unplugged again and it was fine after that. About 4 days later I came to find the device mysteriously off, when I am 99% sure it had been powered on. When powering it back on UE22 was here to stay. I have been unable to get rid of it yet by leaving it unplugged and doing a factory reset.

My device is MFD. November 2011.

I doubt I'll even attempt to inquire about repair... a real fun exercise is looking up the "authorized repair centers" on the Pio website and then looking up those businesses on Yelp.

Really disappointed in buying a brick.
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post #35 of 1760 Old 08-31-2015, 03:07 PM
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Here's my update on how things have gone since my last reflow, which was two weeks ago. I have had the UE22 error come on twice. After turning the unit off, waiting 5min with the fan I installed powered on, then turning the unit back on it seems to be ok for a number of days. Annoying, but at least a reset seems to temporarily "correct" the error.

I think that Zap Branigan is on the right lines. If one was to completely remove the DTS chips, properly reball them and to find the error still appears after some time, then the entire PCB may be at fault. Surely if Pioneer knew it was just the chips they'd only do a component replace and not an entire board.

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Originally Posted by Stratos View Post
I bought a VSX-1121-k in Feb. 2012. I first saw the UE22 error last weekend when (I believe coincidentally) I was upgrading my home network and had to unplug/replug the device a few times to get a new IP. During one of these unplugs I saw UE22, I unplugged again and it was fine after that. About 4 days later I came to find the device mysteriously off, when I am 99% sure it had been powered on. When powering it back on UE22 was here to stay. I have been unable to get rid of it yet by leaving it unplugged and doing a factory reset.

My device is MFD. November 2011.

I doubt I'll even attempt to inquire about repair... a real fun exercise is looking up the "authorized repair centers" on the Pio website and then looking up those businesses on Yelp.

Really disappointed in buying a brick.
When my Pioneer Kuro got ill, I took it to my local Pioneer Authorised service centre, which was luckily only 20mins away from where I live...A small, shabby looking shop tucked away behind other shops. They did managed to sort out my problems under the warranty by performing a component replace. They were hoping to replace the board but there were NO mainboards left in Europe or Japan (so the engineer at the shop said anyway).

If you had some time spare, would you be willing to open up the unit and take a heat gun to it? I wouldn't blame you if you binned it and went elsewhere to be honest Just wanted to solidify the theory of bad solder connections near the DTS chips.

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post #36 of 1760 Old 08-31-2015, 08:57 PM
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Originally Posted by randomrat View Post
I think that Zap Branigan is on the right lines. If one was to completely remove the DTS chips, properly reball them and to find the error still appears after some time, then the entire PCB may be at fault. Surely if Pioneer knew it was just the chips they'd only do a component replace and not an entire board.
It's expensive to remove a BGA part, re-stencil the PCB, and then reflow on a new chip - reballing is a very expensive process so unless you're talking about expensive chips costing hundreds of dollars in bulk, it's often cheaper to use a new chip.

When we send out our boards for repair, it's roughly $50 to remove a BGA part, and another $50 to put on a new part. We replace the chip because the chip costs around $20 and we can't build anymore boards because the parts are obsolete (but still available, for a price) and it's not worth doing a production run on a 10 year old design that won't sell. So as long as customers pay for us to fix it, we will do it (we probably charge around $150-200 for this repair). The stencil is a one time charge of around $150. It's expensive because this is a highly manual process that can't be automated.

It is pricey enough that board repair isn't economical. Our customers do it because the repair costs less than designing a new board and engineering and support into their systems.
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post #37 of 1760 Old 08-31-2015, 10:12 PM
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For the reported failures...
I wonder how many Pioneer AVRs were installed with the 4-5" free-air clearance for the L/R sides and top cover without any component stacked on top as specified by Pioneer...
The single, large master PCB with the big processors for audio, video and connectivity, and controller chips can run pretty hot without adequate ventilation..

Just my $0.02....
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post #38 of 1760 Old 08-31-2015, 10:32 PM
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AVRs must be among the least reliable electronics in the home theater industry. This crap has been ongoing for 20 years with Onkyo, Pioneer, Denon and whoever else made high end ones.

I have a VSX-49TX. It and the 59TX and TXi models being the last behemoth Japanese made models Pioneer ever produced. By some miracle (knock on PCB) I bought mine years after its 2001 build date on Ebay for about 390 bucks because I loved the design and knew it had a beefy power supply and amplifier section which is all I use it for (2 channel). But holy crap does it run hot, pretty much Class A hot. This heat probably leads to the digital audio board failures these receivers from this era are notorious for. I can't complain 15 years later if mine takes a dump when I didn't pay the 4000.00 retail, but many people did.

It seems that every couple of generations of AVR from all the manufacturers is susceptible to some kind of catastrophic failure. And with these companies changing hands left and right it's the owners who get stuck holding the bag. Kudos to the original poster for putting together a good place for people to report and bring awareness to this manufacturing defect and here's hoping Pioneer/Onkyo actually take some corrective action.
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post #39 of 1760 Old 09-01-2015, 09:26 AM
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Well my Pioneer VSX-53 now has the UE22 error. I will try the heat gun fix. Is anybody providing a cost effective repair for this DSP chip replacement?


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post #40 of 1760 Old 09-01-2015, 11:50 AM
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Originally Posted by randomrat View Post
If you had some time spare, would you be willing to open up the unit and take a heat gun to it? I wouldn't blame you if you binned it and went elsewhere to be honest Just wanted to solidify the theory of bad solder connections near the DTS chips.
Yes I will work on this soon. I've looked at the pics... am I heating one chip or two? And for how long and how hot? Thanks
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post #41 of 1760 Old 09-01-2015, 01:09 PM
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Originally Posted by Stratos View Post
Yes I will work on this soon. I've looked at the pics... am I heating one chip or two? And for how long and how hot? Thanks
When I perform the reflow I heat up both the DTS chips.

Just like on the SC-LX85, there are a few capacitors situated near the chips, which must be loosely covered over with some aluminium cooking foil to prevent them from getting damaged with the heat. If you have liquid flux, it might be advisable to put plenty of it in-between the chips and PCB to help the solder make a good connection - I didn't do this the first time round, but did on all subsequent attempts.

I set my hot air gun to 300C, kept it about 12" high, and constantly moved the gun over the chips at a slow, steady pace for 60 seconds.
During the next 45 seconds I slowly began to inch closer to the chips, maintaining horizontal movements until I got within 6" of the board.
Then for the next 25-30 seconds I moved the gun closer to 2" high and then turned the gun off.

Allow the board to completely cool over 20-30min period.

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post #42 of 1760 Old 09-01-2015, 07:21 PM - Thread Starter
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Originally Posted by M Code View Post
For the reported failures...
I wonder how many Pioneer AVRs were installed with the 4-5" free-air clearance for the L/R sides and top cover without any component stacked on top as specified by Pioneer...
The single, large master PCB with the big processors for audio, video and connectivity, and controller chips can run pretty hot without adequate ventilation..

Just my $0.02....
M Code, I agree with you. To be fair to Onkyo/Pioneer in researching the possible cause of the UE22 Error I believe affected Pioneer receiver owners should be asked how they placed their receiver in their home theater set up? Was it in the open with plenty of ventilation and airflow or was it in an enclosed structure with little or no air movement? Affected owners may report that there in no such relationship with their set up. However, its strange how this error is affecting 2011 and 2012 model year receivers but not 2013 and forward.

My theory is that Pioneer may have been taking huge losses on their warranty program with UE22 Error occurrences, investigated it and realized that 2013 model year receivers needed a slight design change to deal with the overheating issue. If you google UE22 Error it is only occurring with 2011 and 2012 model year Pioneer receivers.

Last edited by Edllguy; 09-01-2015 at 09:23 PM. Reason: Added content.
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post #43 of 1760 Old 09-01-2015, 08:50 PM
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Originally Posted by Edllguy View Post
M Code, I agree with you. To be fair to Onkyo/Pioneer in researching the possible cause of the UE22 Error I believe affected Pioneer receiver owners should be asked how they placed their receiver in their home theater set up? Was it in the open with plenty of ventilation and airflow or was it in an enclosed structure with little or no air movement? Affected owners may report that their in no such relationship with their set up. However, its strange how this error is affecting 2011 and 2012 model year receivers but not 2013 and forward.

My theory is that Pioneer may have been taking huge losses on their warranty program with UE22 Error occurrences, investigated it and realized that 2013 model year receivers needed a slight design change to deal with the overheating issue. If you google UE22 Error it is only occurring with 2011 and 2012 model year Pioneer receivers.

Noted...
The subject of having adequate ventilation and free-air clearance for an amplifier or AVR has been discussed numerous times.... As it is strongly stated on the operation guide's front page by every AVR brand not just Pioneer or Onkyo...
Today's AVRs can/will typically have very high internal operating temperatures, validated lab studies has shown just a 10% increase above the component's specified design temperature its reliabiliity decreases by 40%...

Driving low impedance/low sensitivity loudspeakers, playing compressed source material (mp3) @ high volume levels all put big demands on an AVR's power supply and output stage heat sinking...

I have been posting the basics for this subject for several years on this forum, frequently one will challenge my threads. But when we request more supporting info/photos for the subject failure mode we receive NADA...

Just my $0.02...
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post #44 of 1760 Old 09-01-2015, 10:07 PM
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^ While I certainly agree with your description, the onus needs to be on the designers of the equipment to tolerate real-world conditions that the units will experience.

Thermals shouldn't be an afterthought with any powered device-- it deserves good design practice, engineering skill, and real world measurements.
Wasted power is extra heat. Both are bad. Low standby and no volume handling power usage is also important.

Pay attention to the top board; it needs to tolerate more heat than the components at the bottom.
Put your electrolytic caps on the bottom of the unit when you have to use them; use polystyrene / metalized polypropylene caps elsewhere.

Computer power supply units commonly use a temperature-controlled 80mm or 120mm exhaust fan to provide active cooling.
Laptops and other mobile devices tend to use some combination of smaller fans and/or heatpipes for thermal management.

Why don't AVR designers make active cooling available on their home gear, at least as an option? That seems to be pro-only....
Or at least pay some attention to passive cooling techniques like heatpipes to heat sinks for processors/DSP/DACs?

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post #45 of 1760 Old 09-01-2015, 11:12 PM
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^ While I certainly agree with your description, the onus needs to be on the designers of the equipment to tolerate real-world conditions that the units will experience.

Thermals shouldn't be an afterthought with any powered device-- it deserves good design practice, engineering skill, and real world measurements.
Wasted power is extra heat. Both are bad. Low standby and no volume handling power usage is also important.

Pay attention to the top board; it needs to tolerate more heat than the components at the bottom.
Put your electrolytic caps on the bottom of the unit when you have to use them; use polystyrene / metalized polypropylene caps elsewhere.

Computer power supply units commonly use a temperature-controlled 80mm or 120mm exhaust fan to provide active cooling.
Laptops and other mobile devices tend to use some combination of smaller fans and/or heatpipes for thermal management.

Why don't AVR designers make active cooling available on their home gear, at least as an option? That seems to be pro-only....
Or at least pay some attention to passive cooling techniques like heatpipes to heat sinks for processors/DSP/DACs?

Comes down to $....
Design approaches for thermal condition management are well-known and not rocket science. The AVR market pushed for lower pricing and thats what they got. Once Amazon, E-Bay, Walmart jumped into the AVR market there was no value added just more pressure for lower pricing...
Thats why there are few regional AV selling specialists supporting better customer service and product comparisons/demos...

Lower pricing, no component overdesign and shorter warranties was the end result with shrinking and/or no profit margin to the AVR brand. The surviving AVR brands have either been bought out, merged together or simply vaninshed..

Just my $0.02...
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post #46 of 1760 Old 09-02-2015, 08:46 AM
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My brother-in-law bought a VSX-1122 based upon my recommendation. It worked fine for about a year and a half but a couple of months ago it failed with the UE22 error. I did some searching on the issue a found it to be widespread with a number of "solutions". This morning I noticed this thread and after reading it I have a couple of thoughts that may or may not be useful.

The first is the idea of adding heat sinks and a fan to address the issue. I don't think that this will help since the UE22 error is occurring upon power-up when all of the components are at room temperature. I don't believe that this is a heat related issue.


Second, I believe that the act heating the 2 chips with a heat gun to get a temporary reprieve has more to do with the mechanical stress created by the expansion of the chips at a different rate than the PCB possibly cleaning a bad connection in the ball grid. I have seen reports from other forums that mechanically shocking the chips (hammer?) also results in a temporary fix.


I currently have the VSX-1122 in my possession. I think I'll see what happens if I apply a good source of vibration directly to the two chips for a period of time to see if it might do a better job of improving the ball grid connections.
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post #47 of 1760 Old 09-02-2015, 07:17 PM
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^^^ You may well be right that adding cooling to a system after it experiences this UE22 error won't help.

If something fails due to thermal stress, sure, it could remain broken even after the system cools back down to room temperature.
However, having good ventilation (or active cooling if needed) from the beginning could make a big difference in how likely you are to experience a problem.

Which brings me back to the point. A decent computer PSU will come with a high-quality ball-bearing fan to provide active cooling:

http://www.jonnyguru.com/modules.php...tory5&reid=348

...because the PSU is rated to be handling up to ~650 W, very similar to what a 7-channel AVR might be rated to handle.
Obviously that fan costs something, but it also fits into the BOM for a $100 MSRP product.
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post #48 of 1760 Old 09-02-2015, 09:56 PM
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Quote:
Originally Posted by cswiger View Post
^^^ You may well be right that adding cooling to a system after it experiences this UE22 error won't help.

If something fails due to thermal stress, sure, it could remain broken even after the system cools back down to room temperature.
However, having good ventilation (or active cooling if needed) from the beginning could make a big difference in how likely you are to experience a problem.

Which brings me back to the point. A decent computer PSU will come with a high-quality ball-bearing fan to provide active cooling:

http://www.jonnyguru.com/modules.php...tory5&reid=348

...because the PSU is rated to be handling up to ~650 W, very similar to what a 7-channel AVR might be rated to handle.
Obviously that fan costs something, but it also fits into the BOM for a $100 MSRP product.
U are rite in 1 respect...
Cooling fans are cheap however they have some disadvantages..
Basically they are noisy, either blade velocity noise and/or motor rumble. And these issues are very audible especially during low level volume settings...
But...
If the user is pushing the AVR and volume levels are blasting, then no biggee as this will mask any type of audible fan noise..

Just my $0.02...
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post #49 of 1760 Old 09-04-2015, 11:56 AM - Thread Starter
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If I could remind everyone if you are reporting here your UE22 Error that you also include the build date of your receiver. You could use the edit command to update your post with the build date.

Thanks

Last edited by Edllguy; 09-07-2015 at 05:06 PM.
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post #50 of 1760 Old 09-05-2015, 08:48 AM
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The UE22 error started flashing on my Pioneer Elite VSX-52 about a month ago. I bought it in April 2012. Pioneer told me to try the firmware update, and if it didn't work that it needed to be serviced. Firmware was already up to date. I still have sound, and it works fine besides this annoying flashing code, but I guess it is only a matter of time.

Thankfully, Best Buy gave me a free 5 year extended warranty since I bought this open box from the show room, so I should be able to get this digital board replaced. I'm worried how long it will take to get my receiver back. I hope Best Buy will just replace it, but I guess I'll find out when I bring it in.

As far as heat and airflow, I have about a foot of space on each side of my receiver.

I've been considering buying a new receiver all together, because I do not want to be without one while this one gets repaired when Destiny is released in a few days. At this point, it is unlikely that I will ever purchase a Pioneer product again, which is a shame since I absolutely loved this receiver. I guess I'll have to decide between Denon or Marantz.
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post #51 of 1760 Old 09-05-2015, 10:19 AM
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The UE22 error started flashing on my Pioneer Elite VSX-52 about a month ago. I bought it in April 2012. Pioneer told me to try the firmware update, and if it didn't work that it needed to be serviced. Firmware was already up to date. I still have sound, and it works fine besides this annoying flashing code, but I guess it is only a matter of time.

Thankfully, Best Buy gave me a free 5 year extended warranty since I bought this open box from the show room, so I should be able to get this digital board replaced. I'm worried how long it will take to get my receiver back. I hope Best Buy will just replace it, but I guess I'll find out when I bring it in.

As far as heat and airflow, I have about a foot of space on each side of my receiver.

I've been considering buying a new receiver all together, because I do not want to be without one while this one gets repaired when Destiny is released in a few days. At this point, it is unlikely that I will ever purchase a Pioneer product again, which is a shame since I absolutely loved this receiver. I guess I'll have to decide between Denon or Marantz.
Awesome...
U got a 5 year warranty from BB..
Most likely they will replace the AVR as replacement boards are not available...

Just my $0.02....
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post #52 of 1760 Old 09-06-2015, 05:00 PM
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I posted about it in the official thread years ago but I'll chime in here too.

UE22 error on my VSX-1021-K manufactured Nov 2011.

This was a barely used receiver (I was slowly adding speakers). It probably only had like 50hrs of use on it before it died Dec 2013, just out of my added CC protection warranty. I turned it on and noticed crackling and audio cut outs and a UE22 error flashing on the screen. After Googling what "UE22" was (update error firmware) I tried to update the firmware and all attempts stalled mid way through. After that the receiver had zero sound output.

The Pioneer customer service guy told me to try updating the firmware and if that didn't work then "service" he didn't even bother helping me when I asked if I could talk to someone who knew how do some sort of hard reset to clear the error, he just repeated "If the update doesn't work then service."
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post #53 of 1760 Old 09-07-2015, 08:29 PM
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I have an SC-67. Purchased in February 2014 at Best Buy.

I believe the receiver worked virtually perfectly until a few days ago. I have no idea if this correlation is at all a causation, but the first signs of receiver imperfect performance started as I attempted to use the Airplay feature for the first time / regularly.

I finally got around to setting up AirPlay with wired Ethernet to my Verizon FIOS router a week or so ago. Once I set it all up, I would attempt to stream to the receiver's Airplay input from my iPhone, and also from my Macs (via the Airfoil app). I found it to be a bit buggy. And weirdly, each day that passed, it seemed a little buggier. I noticed that my TV screen would display weird bright green lines at random when Airplay was on and thus the TV would be displaying the receiver's album art/song progress bar/etc (the receiver getting that info from Airplay obviously). When that symptom was occurring, the audio output would play with a bit of static/interference. And then, it got worse. My TV started going into full static mode, and audio wouldn't play at all or be very unresponsive/unpredictable.

At this point, all other inputs (XBOX, Mini DV from Mac to HDMI, etc) to the receiver would output both video and audio normally. So I thought that I had an Airplay issue, and I sort of suspected it might be my network/etc, who knows. I didn't yet test ethernet cable/etc.

It didn't take too long though before I started having a major issue with another input. My Xbox input which had always woked fine wouldn't play audio at all. Video was working fine. Shortly thereafter as I tried to figure out what was going on, I noticed the UE 22 flashing.

Based on some other threads I tried updating firmware (it says I am on the latest) as well as a hard reset. UE22 after the hard reset continues. The only other weird thing I saw was an intermittent UE22 not happening but instead of normal behavior I had flickering between PCM and Stereo on the 'autodetect' I guess for my XBOX One HDMI feed. Right now I am letting the unit rest. We shall see if after some time it comes back to life properly after a cooldown or what have you.

Anyway, I guess I will call best buy and see about what this 4 year plan entitles me to tomorrow.

Last edited by mgavriel; 09-07-2015 at 08:44 PM.
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post #54 of 1760 Old 09-08-2015, 08:39 AM - Thread Starter
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Originally Posted by mgavriel View Post
I have an SC-67. Purchased in February 2014 at Best Buy.

I believe the receiver worked virtually perfectly until a few days ago. I have no idea if this correlation is at all a causation, but the first signs of receiver imperfect performance started as I attempted to use the Airplay feature for the first time / regularly.

I finally got around to setting up AirPlay with wired Ethernet to my Verizon FIOS router a week or so ago. Once I set it all up, I would attempt to stream to the receiver's Airplay input from my iPhone, and also from my Macs (via the Airfoil app). I found it to be a bit buggy. And weirdly, each day that passed, it seemed a little buggier. I noticed that my TV screen would display weird bright green lines at random when Airplay was on and thus the TV would be displaying the receiver's album art/song progress bar/etc (the receiver getting that info from Airplay obviously). When that symptom was occurring, the audio output would play with a bit of static/interference. And then, it got worse. My TV started going into full static mode, and audio wouldn't play at all or be very unresponsive/unpredictable.

At this point, all other inputs (XBOX, Mini DV from Mac to HDMI, etc) to the receiver would output both video and audio normally. So I thought that I had an Airplay issue, and I sort of suspected it might be my network/etc, who knows. I didn't yet test ethernet cable/etc.

It didn't take too long though before I started having a major issue with another input. My Xbox input which had always woked fine wouldn't play audio at all. Video was working fine. Shortly thereafter as I tried to figure out what was going on, I noticed the UE 22 flashing.

Based on some other threads I tried updating firmware (it says I am on the latest) as well as a hard reset. UE22 after the hard reset continues. The only other weird thing I saw was an intermittent UE22 not happening but instead of normal behavior I had flickering between PCM and Stereo on the 'autodetect' I guess for my XBOX One HDMI feed. Right now I am letting the unit rest. We shall see if after some time it comes back to life properly after a cooldown or what have you.

Anyway, I guess I will call best buy and see about what this 4 year plan entitles me to tomorrow.
mgavriel,

Your main board needs to be replaced. Once UE22 blinks, even once or intermittently, its game over based on all compiled research.

Thankfully your covered under warranty. I would get it done quickly as parts can be hard to find or nonexistent. You might even get a new receiver.

Let us know how it turns out. And by the way what is the build date of your SC-67 and how was your unit positioned/placed in your entertainment system?

Thanks
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post #55 of 1760 Old 09-08-2015, 08:50 AM
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Thanks very much Edllguy.

How do I determine the build date?

In terms of the positioning/placement, it couldn't have been more open/ventilated. Nothing at all on top of it. Just sitting on top of a shelf.

Think I will call best buy at around 4pm eastern. Seems like the first thing they have you do is bring the unit in based on what I could ascertain from their website which suggests the only option is 'schedule an appointment'. I couldn't find a place to sort of enter my geek squad plan # and see what i am theoretically entitled to online... so really not sure.
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post #56 of 1760 Old 09-08-2015, 06:22 PM - Thread Starter
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Originally Posted by mgavriel View Post
Thanks very much Edllguy.

How do I determine the build date?

In terms of the positioning/placement, it couldn't have been more open/ventilated. Nothing at all on top of it. Just sitting on top of a shelf.

Think I will call best buy at around 4pm eastern. Seems like the first thing they have you do is bring the unit in based on what I could ascertain from their website which suggests the only option is 'schedule an appointment'. I couldn't find a place to sort of enter my geek squad plan # and see what i am theoretically entitled to online... so really not sure.
mgavriel, I am quite happy to help you. Also, I'm glad that this thread is gaining more traction as per the number of replies and views are increasing.

To know your build date of your receiver look at the back with all of the connections and on your far right under the power cord you should see a white label. On this label it will state: MFD Month and Year and below that it will have a serial number XYZ123 etc.

According to your statement:

In terms of the positioning/placement, it couldn't have been more open/ventilated. Nothing at all on top of it. Just sitting on top of a shelf.

I find this very interesting and may support the theory that not all EU22 Error's are related to lack of ventilation but we need more community feedback of similar situations to validate this.

I will update the reporting criteria to include affected receivers with a positioning/placement statement.

Also, at this time I want to thank all the industry experts, techs, and knowledgeable users who have shared their analysis of the problem that we are trying to have a better understanding of.

So please continue to share your experiences and knowledge about this issue.

Thanks

Last edited by Edllguy; 09-14-2015 at 10:53 AM. Reason: Corrections.
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post #57 of 1760 Old 09-14-2015, 06:16 AM
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VSX-1021K with UE22 info

My VSX-1021K is now dead with the UE22 error.

It displayed the error maybe 2 or 3 times over the last year but shutting it off and back on cleared it up.

Last week it displayed it again and the sound would cut in and out. Finally, on Friday it stopped working altogether. It just displays the error and will not respond to inputs or even turn off so I just unplugged it.

MFD March 2011

Anybody recommend a lower powered replacement with bluetooth, 5.1 at least and a second zone. I have it in my living room powering a set of NHT SuperOnes, Center and in ceiling surrounds in a 5.1 config. I have 2 outdoor speakers hooked up on the 2nd zone.

I don't need a lot of power or 4k so I should be able to find something $300 or less to replace this one.

I'm very disappointed as I've owned several Pioneer AVR's and always had good luck with them and like the way they sound.
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post #58 of 1760 Old 09-20-2015, 06:34 PM
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Add another vsx-1021k to the list

Just wanted to add another vsx-1021k to the list. Bought new from best buy in early 2013, open box item. Worked perfect till about 6 months ago, got the ue22 no real issues except the error. Shutting off then back on took care of it. Came home last week to find no audio period. Video comes through just fine. Tried updating firmware gets to 20 percent then error's out.
April 2011 mfd
I need to add something, airflow. I had direct tv sitting on top but endless room on both sides for air flow.

Last edited by givmeadvil; 09-22-2015 at 04:42 PM.
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post #59 of 1760 Old 09-22-2015, 12:36 PM
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Count me in for UE22 error message

Got it on my Pionneer svx60
naturally, going throught the update process is useless
so just want Pioneer to know they made another victim
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post #60 of 1760 Old 09-24-2015, 09:38 AM
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UE22 on VSX-1121K

I started receiving this message a few weeks ago. Factory resets were fixing it, especially if I left the receiver on for a while. Once I got it to work, I just left it on and it seemed to keep the UE22 at bay. One of the kids accidentally turned off the receiver, and now there is nothing I can do to get it to work anymore.
The MFG date for this unit is August 2011. Pretty lame that this receiver failed after only 4 years, especially for what I paid for it. It amortizes out to about $150 a year!! What a rip off! What is a decent replacement these days?
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