Jan-19: Talked with parts. If I want to trade up instead of repairing the 1021, I was offered four models to choose from, each with increasing cost as expected: 1023, 1024, 1130 & 1131. What to do???
Jan-19: Had this in my inbox this morning. Looking better and no demand for original receipt!!
Your unit is one of those that can be potentially affected by the UE22 issue. Please send an email to our PARTS department at [email protected], put UE22 in the subject line and include the following information and items:
Complete Shipping Address-
A picture of the front and back of the unit, the front should clearly show the model# and the back MUST clearly show the serial#.
Our Parts Department should be in touch with you within a few business days of you sending this email to discuss what options there are for your unit. If you have not heard from them within 3-4 business days, please call them as a follow up to your email. They can be reached at 201-785-2600 option 4. Please do not call them prior to sending the email and giving them a few days to response.
Well I sure am glad I found this thread. My VSX-1021K puked up the UE22 last week. Opened a case on onkyousa.com, not too hopeful since I didn't get any type of ack email. I really liked this unit a lot, and I'd like to keep liking Pioneer, too. Fingers crossed they treat me right.
Pioneer receiver model/number:
Build date (MFD: month & year):
UE22 Error display date:
Mid January 2018
Receiver positioning/placement statement:
Horizontal on an open-type console, nothing on top
Indicate if your Pioneer receiver saw low, medium, or high usage in your set up:
Medium usage, average evening TV watching.
Description of your experience with the UE22 error and the events that led up to your Pioneer receiver eventually failing:
My experience mirrors many of yours... a slow death over the last week. Seems to be capable of getting sound out after it warms up, but its popping and crackling a few times when powered on from off. Usually it's silent when powered on and doesn't play sound even after warming up. On occasion then I can power it off/on to nudge it and get some sound. Sometimes I just give up. I know my wife sure has.