UE22 Error Master Thread-Pioneer, are you listening? - Page 49 - AVS Forum | Home Theater Discussions And Reviews
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post #1441 of 1905 Old 08-15-2018, 08:16 AM
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Originally Posted by mr_jbloggs View Post
Pioneer receiver model/number: VSX-1021-K
Build date (MFD: month & year): March 2011
Purchase date: Fall of 2011
UE22 Error display date: March 3rd, 2018 (Today)
Receiver positioning/placement statement: TV Stand Cabinet with front of cabinet open
Description of your experience with the UE22 error and the events that led up to your Pioneer receiver eventually failing: Was working fine last night with no indication of anything wrong. This morning turned on the receiver and got the UE22 error

Submitted step 1 on the Onkyo website today.

Before finding this fantatic thread, for which I'd like to thank the OP and and all that have been contributing, I found a youtube video describing a DIY fix for the UE22 issue but then found this thread. The video may be useful for those people where Onkyo is refusing to fix the issue...
UPDATE: After submitting my initial request for repair back in April, there was some back and forth emails with Shanice for updates. Beginning of June I stopped receiving replies from Shanice. I then emailed the Parts Dept again and yesterday I received a big Box via FedEx for me to send my receiver. I will be sending it today.
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post #1442 of 1905 Old 08-16-2018, 10:33 AM
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UPDATE: After submitting my initial request for repair back in April, there was some back and forth emails with Shanice for updates. Beginning of June I stopped receiving replies from Shanice. I then emailed the Parts Dept again and yesterday I received a big Box via FedEx for me to send my receiver. I will be sending it today.
WOW, 4 months later? I need a new receiver _now_. I guess I should just buy one. Am I reading correctly that they are paying your shipping to the factory for the repair?
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post #1443 of 1905 Old 08-16-2018, 01:04 PM
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WOW, 4 months later? I need a new receiver _now_. I guess I should just buy one. Am I reading correctly that they are paying your shipping to the factory for the repair?
Yes, along with the box with padding material, they send the necessary FedEx pre-paid return label, and small roll of tape.
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post #1444 of 1905 Old 08-23-2018, 06:45 AM - Thread Starter
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Any updates?

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post #1445 of 1905 Old 08-28-2018, 10:28 AM
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Any updates?
I just got delivery of the Receiver back after repair. So about two week turn-around. Hopefully I will get time to set it back up this weekend.

I just realized that I never mentioned to them, when I sent the receiver, that they should use the specific chipset mentioned in this thread, hopefully they used the right ones
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post #1446 of 1905 Old 08-28-2018, 03:40 PM
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Originally Posted by Edllguy View Post
Any updates?
I have a SC1222 with UE22 Error ... just filled out the Onkyo email form

I also have a VSX-03TXH ... are those also affected?
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post #1447 of 1905 Old 08-28-2018, 07:30 PM - Thread Starter
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Originally Posted by timberwolf10014 View Post
I have a SC1222 with UE22 Error ... just filled out the Onkyo email form

I also have a VSX-03TXH ... are those also affected?

All Pioneer receivers manufactured in 2011/2012 are affected globally.

Check the manufacturing date on the back of the receiver.

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post #1448 of 1905 Old 08-29-2018, 07:33 AM
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Originally Posted by Edllguy View Post
All Pioneer receivers manufactured in 2011/2012 are affected globally.

Check the manufacturing date on the back of the receiver.
Thanks ... my VSX-03TXH was made in 2008. No wonder it is still working

Pioneer receiver model/number: SC-1222-K
Build date (MFD: month & year): July 2012
Purchase date: March 2013
UE22 Error display date: About a year ago
Receiver positioning/placement statement: Under desk
Indicate if your Pioneer receiver saw low, medium, or high usage: Low on time, but I am driving 9 speakers
Description of your experience with the UE22: Message started to 'flash' about a year ago, with minimum effect. Slowly, the sound took longer to initiate after powering On. Often, very loud cracks and pops (i.e. speaker blowing loud), before sound will initiate. Now, can take 20 minutes before sound starts. Once sound starts ... works great! Basically, I turn it On and come back to watch TV after I hear 'noise' (e.g. crackly, popping or voices). No problems with picture. It starts right away.
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post #1449 of 1905 Old 09-02-2018, 09:32 AM
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Originally Posted by timberwolf10014 View Post
Pioneer receiver model/number: SC-1222-K
They got back to me right away. Thursday morning, I sent pics to Parts, as requested.
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post #1450 of 1905 Old 09-04-2018, 06:31 AM - Thread Starter
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^^^Please keep us updated.

Thanks

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post #1451 of 1905 Old 09-04-2018, 06:04 PM
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Originally Posted by adahm View Post
Just started the process with email from Onkyo USA support page.

I have a VSX-51 which recently started flashing UE22. Have been using it mainly as a music r craver for AirPlay music only. It’s connected to 4 speakers and a sub. This has been the setup for the last 4 years. It’s in an open area and been powered on pretty all the time during this time.

Prior to this UE22 error had came up a couple times within a year or two of purchase and I had updated firmware and reset the receiver and got rid of it. It was set up as my main HT receiver at that time.

Manufacture date is May 2011.

Purchase date Jan 1 2013.

Unrecoverable UE22 error date June 2018. Has happened before approx 4 yrs back along with audio and video dropouts which resulted in using this receiver exclusively for music and airplay.

Hope I am able to get this issue corrected.

Will update with progress with repair.


Edit 8/7
Received email response today with reference to contact parts department.

Sent email to parts department on 8/7 with pics and proof or purchase.

Edit 8/9

Have not received any response, will call in tomorrow.

Edit 8/10

Called in and they found my email. Told me they were backed up and there were a couple emails head of mine and I would get a response. I will call again tomorrow afternoon.

Edit 8/14

Called again yesterday and was told to wait, there are many ahead of me. I asked when I can have a response and was told by next week.

Sent from my iPhone using Tapatalk


Called a couple times and was told to wait. No response yet!

Mine is VSX-51. Was told they were backed and have the email and they will respond.

I sent pics and receipt in my email. Almost 1 month since I sent the initial e-mail.


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post #1452 of 1905 Old 09-05-2018, 10:14 AM
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Called a couple times and was told to wait. No response yet!

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I emailed Parts last Thursday. I had not heard back. I called them today and confirmed they received my info. I was very politely asked to wait another few days for an emailed response.
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post #1453 of 1905 Old 09-07-2018, 10:02 AM
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I came to know today that they are not doing any repair on UE22 issue. They are only offering trade-ins.


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post #1454 of 1905 Old 09-07-2018, 12:32 PM
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I came to know today that they are not doing any repair on UE22 issue. They are only offering trade-ins.


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I would not be surprised, based on the long delays and obsolete parts ... but maybe it is just your SC-67? They were top of the line, and if I remember correctly, someone mentioned the higher end needing 2 chips. Making them more expensive to repair ... and with limited parts, they could fix 2 others vs your 1.

That said ... if they are taking repairs off the table, then they need to increase the trade-in offers. Some Posters trade-in offers were about the same as buying a new one on Sale. Which made it a no-brainer to get it fixed, and if you wanted a new one, buy it on Sale (whichever brand you want). You then have your classic Pioneer Refurbished (for free) and a new 'Brand of Your Choice' 4K model.

On a Cost & Customer Service analysis ... America labor (on the phone and installation) + expensive/hard to get old parts + shipping & handling ... repairing them is costing them about what it costs them for new ones, using Chinese labor + cheap new parts ... and, instead of angry Customers calling them every few days, for weeks/months, asking "what's the delay", they have very happy customers with much quicker turnaround.

Last edited by timberwolf10014; 09-07-2018 at 01:52 PM.
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post #1455 of 1905 Old 09-08-2018, 04:14 AM
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... instead of angry Customers calling them every few days, for weeks/months, asking "what's the delay", they have very happy customers with much quicker turnaround.
That said, I never got a response from Parts ... need to call them Monday
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post #1456 of 1905 Old 09-08-2018, 04:25 AM
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I would not be surprised, based on the long delays and obsolete parts ... but maybe it is just your SC-67? They were top of the line, and if I remember correctly, someone mentioned the higher end needing 2 chips. Making them more expensive to repair ... and with limited parts, they could fix 2 others vs your 1.

That said ... if they are taking repairs off the table, then they need to increase the trade-in offers. Some Posters trade-in offers were about the same as buying a new one on Sale. Which made it a no-brainer to get it fixed, and if you wanted a new one, buy it on Sale (whichever brand you want). You then have your classic Pioneer Refurbished (for free) and a new 'Brand of Your Choice' 4K model.

On a Cost & Customer Service analysis ... America labor (on the phone and installation) + expensive/hard to get old parts + shipping & handling ... repairing them is costing them about what it costs them for new ones, using Chinese labor + cheap new parts ... and, instead of angry Customers calling them every few days, for weeks/months, asking "what's the delay", they have very happy customers with much quicker turnaround.
I completly agree. Trade-in offers do not make sense for a refurb model. I can get one year old new model with 3 years warranty on Denon/Maratnz with almost same price. I dont know what to do. But, I would definetly stay away fron onkyo/Pioneer.

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post #1457 of 1905 Old 09-08-2018, 08:09 AM
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I would definetly stay away fron onkyo/Pioneer.

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I am not at that stage yet, but I see you have been dealing with them 1 month longer than me. Worth pointing out, some Posters have gotten good trade-ins (e.g. 'Drew FDQ' got a new SC-LX501 for his VSX-1326-K. He gave up one Zone [which I doubt he was using], but got upgraded to an Elite with another Sub, 4K and Atmos)

I have 3 Pioneer Receivers (VSX-9300, VSX-03TXH, SC-1222-K) and this is the only one I have had a problem with. I have been a loyal Customer for decades. I am still hoping they repair mine (which I love) or at least offer me a similar deal to Drew FDQ's.

Last edited by timberwolf10014; 09-09-2018 at 08:21 AM.
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post #1458 of 1905 Old 09-10-2018, 09:24 AM
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That said, I never got a response from Parts ... need to call them Monday
Took 30 minutes to speak to someone. Told him I sent email on 8/30. He told me, 'they are working on it and if I do not hear back in 3 to 4 weeks, to call again'. I reiterated 3 to 4 weeks from my original email or today, and he said today. I told him, if they are not even going to send an email until then, we are talking over a month from now before I have a working AVR. He said yes, if I choose a refurb ... longer if I want repair.

Good news ... they are still 'offering' repairs
Bad news ... they clearly are making this as difficult as possible. 5 to 6 week wait to see what Refurb they will offer me and and what price? 2 months if I want it fixed?

My AVR is making horrible cracking and popping noises (i.e. speaker blowing) while warming up . Either I do not turn it Off for a month or spend a night swapping my old AVR with this one (which I will then have to waste another night swapping back )
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post #1459 of 1905 Old 09-10-2018, 07:11 PM - Thread Starter
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Any Canadians here that have went through the repair process recently?

What was the turnaround time to get your receiver repaired?

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post #1460 of 1905 Old 09-11-2018, 07:50 AM
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Pioneer receiver model/number: Elite VSX-50
Build date (MFD: month & year): 2011
Purchase date: April 2012
UE22 Error display date: July 2018
Receiver positioning/placement statement: In a well-ventilated cabinet
Indicate if your Pioneer receiver saw low, medium, or high usage in your set up: High usage

Description of your experience with the UE22 error and the events that led up to your Pioneer receiver eventually failing: I started to occasionally hear a popping noise then noticed the receiver took a slightly longer period of time before sound would come on. Within a couple weeks it quickly deteriorated with a few more pops, some crackling, and longer and longer turn-on periods. Then, last week I was watching tv and sound began cutting out for periods of a few seconds every few minutes. Within 48 hours the periods of silence grew longer and longer until the sound was only on for a few seconds at a time followed by long periods of silence and more pops and crackling. At that point [on 9/7/18], I unplugged and retired the receiver.

Thanks to this forum I sent an email to Onkyo to report the problem on 8/26/18. I received a reply from the Tech Specialist on 8/27 that my unit has the defective chip. I sent an email to the Parts group same evening. I didn't hear anything back so I called on 9/4 [the unit hadn't yet reached terminal condition at this point]. Besides sounding a bit put off because of my call the person I spoke with said it would be a few days before they would contact me. Said they had several customers ahead of me to take care of first. He said they would contact by email. They haven't yet sent an email so I'll likely follow up with another call today or tomorrow.
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post #1461 of 1905 Old 09-11-2018, 08:12 AM
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Just got off the phone with Parts. I told them the sound was now completely gone. They said they will move my email to the top of the list and I should expect an email from them today.
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post #1462 of 1905 Old 09-11-2018, 09:28 AM
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Any Canadians here that have went through the repair process recently?
Now that you mention it ... I realized the guys who recently got a free replacements (Tobak [a better Refurb] & DrewFDQ [a comparable new]) were from Canada.

Eh? They have not yet made me a trade-in offer, but I wonder if it is too late to claim I am Canadian?
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post #1463 of 1905 Old 09-11-2018, 12:32 PM
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Originally Posted by timberwolf10014 View Post
My AVR is making horrible cracking and popping noises (i.e. speaker blowing) while warming up . Either I do not turn it Off for a month or spend a night swapping my old AVR with this one (which I will then have to waste another night swapping back )
To see if leaving it On for a month was my best option; thought I would see how much power it uses On and tuned to empty Inputs (i.e. no signal) ... It uses 65W!!!

If it was around 5W (which I expected), I would have chosen to leave it On, but 65W 24 hours a day ... is a waste of electricity (almost like running a 2nd fridge).

To protect my speakers, I am going back to my old AVR, until this is resolved.
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post #1464 of 1905 Old 09-12-2018, 09:50 AM
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Just got off the phone with Parts. I told them the sound was now completely gone. They said they will move my email to the top of the list and I should expect an email from them today.
The Parts group sent me the email late afternoon. They don't have the parts required to fix the Elite VSX-50 so they offered a discount on following refurbished units:
Elite VSX-LX103 FOR $299
Elite VSX-LX503 FOR $549

A new 503 currently sells on Amazon and at Best Buy for $999.
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post #1465 of 1905 Old 09-12-2018, 03:32 PM
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The Parts group sent me the email late afternoon. They don't have the parts required to fix the Elite VSX-50 so they offered a discount on following refurbished units:
Elite VSX-LX103 FOR $299
Elite VSX-LX503 FOR $549

A new 503 currently sells on Amazon and at Best Buy for $999.
FYI ... you can get the 503 new at Newegg for $799 ($999 minus $200 Gift Card [no tax outside CA])

Are Refurb's taxed?

Last edited by timberwolf10014; 09-12-2018 at 03:59 PM.
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post #1466 of 1905 Old 09-13-2018, 09:12 AM
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Originally Posted by finalexam View Post
The Parts group sent me the email late afternoon. They don't have the parts required to fix the Elite VSX-50 so they offered a discount on following refurbished units:
Elite VSX-LX103 FOR $299
Elite VSX-LX503 FOR $549

A new 503 currently sells on Amazon and at Best Buy for $999.
I would go for the 503 if I could, but both seem like a very good deal despite the unfortunate circumstances. We are talking about replacing a product line that is about 6 years old. I figured the cost of ownership on my unit from purchase to its breakdown to be about $50 a year. My unit did get repaired last year so I consider this bonus time until I am ready to go Atmos.
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post #1467 of 1905 Old 09-13-2018, 03:33 PM
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Pioneer choose to not do a recall on a known manufacturer defect that was already showing up in 2013; during our Warranty Period. A recall would have made them replace them all. They choose to only replace the ones that failed, saving them millions and the embarrassment of a Recall. They should have fixed these years ago, before they failed. UE22 is not a Wear & Tear issue.

New ones are $799. Open Box are $699 on Amazon (no tax/free shipping). A Refurb at $549 plus tax is $600. Are they giving you a 3 year Warranty? If not, you are better off buying the $699 one on Amazon; making your 'trade-in' offer not a good deal ... but based on you telling them you can not wait for a repair. It is not a horrible deal.

Last edited by timberwolf10014; 09-13-2018 at 04:04 PM.
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post #1468 of 1905 Old 09-13-2018, 04:17 PM
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its worse than you think. Pioneer bailed out of the receiver business and sold the division to Onkyo. It was Onkyo who stepped up and tried to fix a problem they inherited. I'm not certain but I believe that recalls are only mandated when there is a health or safety issue with a product.

the 503 is actually a $1000 receiver and the 103 is a $499 so they are offering them at almost half retail. You may be able to find them cheaper elsewhere but I think that Onkyo has factored that into their offerings. I agree with you about the warranty. I believe they were only offering a 1 year warranty on trade ins when I got my unit repaired.
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post #1469 of 1905 Old 09-13-2018, 06:59 PM
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In my case, I was offered Lx 801 @849 plus tax and shipping back my sc-67 cost $35 appro. That would cost me approx $925 with tax. I am getting Lx 801 refurb. @999 without tax and free shipping from accessory4less. It does not make sense for me to trade-in. Instead, I could use sc-67 as 2 channel external amp and get LX 801 from accessory4less @999 . Refurbs carry 1 years warranty.
Most likely, I am not going for trade-in.
I am considering Marantz 6012 /Denon 4400H/refurb LX801. They fit into same price range. But denon and marantz are new units and have 3 years warranty. I am not sure if I can trust LX801 seeing this kind of issue in Pioneer receiver.

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post #1470 of 1905 Old 09-14-2018, 03:45 AM
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Don't get me wrong ... I am glad they are fixing them. I am just saying some of these 'trade-in' offers, are about what you can get elsewhere when you add in tax, warranty and the hassle of returning (as Skr25 is also pointing out).

Also, MSRP is a made up number by the manufacturer. Panasonic is the manufacturer. Newegg is making money at $799. The Dealer cost on these is probably closer to the one being sold at $699. I would bet at $549 Panasonic is still making money on a 'new' one. At a minimum, they should be offering a discount off of their cost.

Then, take into consideration the time (tons of emails, searching to find parts and handle angry calls), cost (labor [expensive in New Jersey], shipping and parts). Repairing one is probably costing them $400. Which they save most of that, if they did as they do in Canada ... have you bring yours to a repair center (verify UE22 and Ownership [Receipt or Registration]) and then give you a new one.

(Cost of Unit [$549?]) - (Cost of Repair [$400?]) - (Happy Customers + Happy Parts [you can hear in their voices they are tired of UE22]) = Free Unit

P.S. I have had bad luck with Refurbs. Got one many years ago, and every time it got warm (i.e. 20 minutes), it smelled like a Hippy Commune (i.e. patchouli). Took years for that smell to go away.

Last edited by timberwolf10014; 09-14-2018 at 01:25 PM.
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