Originally Posted by Edllguy
^^^Welcome to AVS Forum!
What we are suggesting on this thread is that if you want to have your unit repaired you must follow all the steps in post number one exactly line by line.
We have noticed that if you "cold call" Pioneer or Onkyo that you will be disappointed by their response due to the wrong level of customer care/support being contacted.
All the best.
Thank you for the response. I've been visiting for several years, but hadn't posted before today.
Actually, I had followed the steps from post #1
Filled out the web contact form, and was contacted by an Onkyo Product Support Rep.
Sent the photos and information they requested, then I got the response saying they couldn't get parts, and offered new product at a discount.
I followed up with an email to OnkyoUSA parts, and again supplied the requested information
I then received an email from the same Onkyo Product Support Rep as before, who again told me they couldn't get parts, and offered new product at a discount.
This exchange occurred late November / early December 2018.
Would there be anything to be gained by trying again?