The "OFFICIAL" 2016 Denon "S-Series" / "X-Series" AVR Owner's Thread + FAQ - Page 538 - AVS Forum | Home Theater Discussions And Reviews
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post #16111 of 17549 Old 11-25-2018, 10:57 AM
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Originally Posted by BNestico View Post
They’re only 6ft long cables, that say “premium high speed w/ Ethernet” on them. I thought with HDMI cables they either work or they don’t. How do you explain the 20 minute long sections I can watch with no problems? When I removed the AVR from the stream the problem stopped.
Make sure that all of the HDMI cables are fully seated at both ends. Press on them firmly, perhaps wiggling them just a little. They can look like they're seated but not actually be. Also, stiff cables which come in at a slight angle are particularly prone to coming loose.

Unfortunately, when the HDMI signal reaching the display device is just barely marginal, you'll get dropouts like those you're reporting. The HDMI signal varies somewhat in amplitude and dispersion due to variations in the environment like electromagnetic interference and wall power. Many people have this problem when they have cables which are not "Certified Premium". Certified cables come with a special holographic ID tag which looks like the attached image. Fortunately, they don't cost any more than the regular High Speed cables. When you get cables that don't have that tag, you can't be sure that they can actually pass the 4K UHD signal reliably: they will have been bought from whatever supplier was cheapest when the company restocked.
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post #16112 of 17549 Old 11-25-2018, 11:41 AM
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Just logged into the monoprice account to check what I bought and they are indeed certified premium. The only other thing I think it can be is the player maybe.

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post #16113 of 17549 Old 11-25-2018, 12:02 PM
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Originally Posted by BNestico View Post
Just logged into the monoprice account to check what I bought and they are indeed certified premium. The only other thing I think it can be is the player maybe.
Maybe. You said plugging the player directly into the TV makes the problem stop, so it's kind of unlikely that it's the player or the TV.

Or it could be the 4300.

Try turning all video processing off on the 4300. This means you'll no longer have any onscreen graphics from the 4300, but it will be a (more or less) straight pass trough and may point to or eliminate the 4300.

Does the video dropout occur at the same point in the movie(s) every time, or is it based more on roughly elapsed time?
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post #16114 of 17549 Old 11-25-2018, 12:02 PM
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Originally Posted by BNestico View Post
Just logged into the monoprice account to check what I bought and they are indeed certified premium. The only other thing I think it can be is the player maybe.
My first guess would be that it's not the cables or the player. The disk may need cleaning. I have had that from a disk on its first play from a freshly opened jewel case. I believe that the problem was some sort of manufacturing or handling residue that hadn't been properly cleaned off. (Use water and mild detergent, like for dish washing.)

However: I haven't run into the issue myself but I have read suggestions that QC on the low-end Monoprice cables may not be perfect.

I once used Amazon Basics cables. (I believe they were not certified.) Worked fine when connecting a Samsung K8500 UHD player directly to a 4k TV, but not when I inserted an AVR in the chain. The Samsung's menus were 60 fps 8 bit 4:4:4, which required a 17.2 Gbps data rate.

I replaced them with two Omars cables that claimed 27 Gbps. They were only 1.5 m (59") long. They worked. I recently replaced one with this: https://www.amazon.com/gp/product/B004D5EYG4, which also works well.
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post #16115 of 17549 Old 11-25-2018, 12:23 PM
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I always had pretty good luck with Monoprice cables. I tried three different discs and they all did it to one degree or another, again, there seems to be no rhyme or reason to the drop outs. When I first hooked the player up last year everything worked fine with one of my old HDMI 1.4 cables and that’s what I left hooked up until this started happening last night, which made me think maybe it was the cable. The player (a Sony X800) doesn’t do DV so that’s not an issue. So now I have two new (certified premium etc. etc.) cables going from player to AVR to TV. I watched quite a few 4K movies since I got the TV last year this time including the entire first season of West World and haven’t had this issue. If it is indeed the Denon I have until 12/26 until the year warranty is up.

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post #16116 of 17549 Old 11-25-2018, 04:07 PM
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Originally Posted by BNestico View Post
Just logged into the monoprice account to check what I bought and they are indeed certified premium. The only other thing I think it can be is the player maybe.


I will bet it is still a marginal cable. You can go through this whole thread and see many cases just like this.

One suggestion from others that had similar issues is to use a different hdmi input on the AVR and folks have recommended picking the one closest to the hdmi output. Why this works for them is beyond me but they claimed it solved their problems.
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post #16117 of 17549 Old 11-25-2018, 04:48 PM
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Originally Posted by rsonnens View Post
I will bet it is still a marginal cable. You can go through this whole thread and see many cases just like this.

One suggestion from others that had similar issues is to use a different hdmi input on the AVR and folks have recommended picking the one closest to the hdmi output. Why this works for them is beyond me but they claimed it solved their problems.
I agree, it's a good idea to swap cables around (using certified premium ones), and to try different ports. On my projector I get good results on HDMI 1 and (often) snow/sparkles with HDMI 2. Lastly, the OP might save his settings then do a microprocessor reset on the receiver, then restore it.
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post #16118 of 17549 Old 11-26-2018, 03:16 AM
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Originally Posted by BNestico View Post
I always had pretty good luck with Monoprice cables. I tried three different discs and they all did it to one degree or another, again, there seems to be no rhyme or reason to the drop outs. When I first hooked the player up last year everything worked fine with one of my old HDMI 1.4 cables and that’s what I left hooked up until this started happening last night, which made me think maybe it was the cable. The player (a Sony X800) doesn’t do DV so that’s not an issue. So now I have two new (certified premium etc. etc.) cables going from player to AVR to TV. I watched quite a few 4K movies since I got the TV last year this time including the entire first season of West World and haven’t had this issue. If it is indeed the Denon I have until 12/26 until the year warranty is up.
See what your source device is set to for Chroma upsampling. If set to 4:4:4 or RGB take it down to 4:2:0 or 4:2:2 and see if the issue goes away. DV is actually carried in an 8 bit RGB container compatible back to HDMI version 1.4 so it's more than likely the UHD HDR10. 6 foot long CP cables should be fine assuming one hasn't gone bad.

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Last edited by Madmax67; 11-26-2018 at 03:24 AM.
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post #16119 of 17549 Old 11-26-2018, 03:21 AM
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Originally Posted by mike929 View Post
Thank you. I have a 4300

Why does Audyssey set it that way? I have changed the front and center to "small". As well as set LFE + Main.
Reset to LFE not LFE+Main.

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Another thing I found odd. Before running the calibration it states to turn your subs to 50% volume. When you run Audyssey it immediately tells me the subs are to loud. Turn volume down until the meters read 75db. When I do that my volume on the subs is barely at 1or 2 at best.
You might need a pair of these.

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post #16120 of 17549 Old 11-26-2018, 03:28 AM
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Originally Posted by mike929 View Post
Happy Turkey Day to all!

I recently purchased the Pioneer add-on atmos speakers. So, I ran audyssey.

Can someone tell me if this looks correct?

Config I selected was - 7.1ch + Front B
-Layout - 5ch & SB
-Dolby Sp 2ch
-Layout Front Dolby

After Audyssey ran I have the following:
Speaker Config
- Front Large
-Center Large
-Subwoofer 2spkrs
-Surround Small
-Surr. Back Small - 2 spkrs
-Front Dolby Small

Crossovers
-Front Full Band
-Center Full Band
-Surround 60Hz
-Surr. Back 60Hz
-Front Dolby 150Hz
That's the wrong amp assign setting for a 7.1.2 Atmos setup. 9 channel not 7.1 ch + Front B. The latter is for running a second pair of front L&R mains not upfiring Atmos modules.
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post #16121 of 17549 Old 11-26-2018, 08:18 AM
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Just threw in my 4KBD of 3:10 to Yuma and the first 26 minutes was fine, uninterrupted. Then the video cut out 3 times in the next 5 minutes. Gonna stop by Best Buy and grab a BD player and see if that changes anything.

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post #16122 of 17549 Old 11-26-2018, 09:15 AM
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Originally Posted by BNestico View Post
Just threw in my 4KBD of 3:10 to Yuma and the first 26 minutes was fine, uninterrupted. Then the video cut out 3 times in the next 5 minutes. Gonna stop by Best Buy and grab a BD player and see if that changes anything.
Perhaps you could also pick up an HDMI coupler, something I use here to troubleshoot the occasional issue.

Use it to bypass the AVR but keep all the cables the same. So unplug the cable from your player and the cable going to your TV (both at the AVR end) and couple them together so you're feeding the player to the TV through the cables actually being used, totally bypassing the AVR.

See if the problem is still there.

If the problem is not there, it's likely the AVR either has an incorrect setting or its HDMI processing is somehow defective (the fact it takes a while to start happening might point to a thermal problem on the AVR's HDMI board).

If the problem is there, it's likely one of the cables, since you said connecting the player to the TV directly does not have the problem.

When you connected the player to TV directly, did you use another input on the TV? If so, it's also possible that the current TV input you're feeding form the AVR has a problem.

So annoying to have these sorts of issues. I feel for you.
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post #16123 of 17549 Old 11-26-2018, 12:37 PM
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Wow, the coupler idea is a great one, shoulda checked in here while I was at Best Buy. I grabbed another player and two HDMI cords gonna see if that works. When I tried bypassing the AVR before I simply unhooked the cable from the HDMI out on the AVR and plugged it into the HDMI out on the player.

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post #16124 of 17549 Old 11-26-2018, 01:57 PM
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Ok, so far I’ve tried swapping out the players, and swapping out all the cords one by one, right now I’m watching 3:10 to Yuma with the player connected directly to the tv and it’s perfect. Looks like Denon is gettin a call.

Update: called Denon CS. He thought that the cables (now brand new rocket fish cables) aren’t pushing enough data. They reccomend that I try specific (and of course, pricey) Belkin high bandwidth (48Gbps) HDMI cables that Apple reccomends for 4K Apple TV’s and he thinks that should fix the problem.

I’m not optimistic, but they’ll be here Wednesday so I guess if that’s what it takes to get this rectified I’ll do it. I’ve got a stack of brand new 4K’s I wanna watch now and it’s killin me.

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Last edited by BNestico; 11-26-2018 at 04:47 PM.
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post #16125 of 17549 Old 11-26-2018, 06:20 PM
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Originally Posted by Madmax67 View Post
That's the wrong amp assign setting for a 7.1.2 Atmos setup. 9 channel not 7.1 ch + Front B. The latter is for running a second pair of front L&R mains not upfiring Atmos modules.
Ok, I'll try that out...thank you

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post #16126 of 17549 Old 11-26-2018, 06:29 PM
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Ok, I'll try that out...thank you

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You're welcome. Youll need to rerun Audyssey after any amp assign setting change as well. Good luck.
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post #16127 of 17549 Old 11-26-2018, 09:59 PM
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First time using zone 2, newb alert

Hey guys,


I just ordered a pair of JBL 308P studio monitors in order to use with a desktop computer. The desktop computer is in the living room where I have my HT system. It consists od a Denon AVR-X3300W receiver, and a 5.2 SVS surround sound system. And I have a few questions as I have never used the multi zone- feature.


I want to be able to use the SVS PB2000 in the living room with the JBL monitors. And I have a few questions.


1) is it possible to connect the Pb-2000 via the LFE and the line-out to the Denon simultaneously? And toggle the zones? i would still like to use both subs when watching movies, and then use the sub with the monitors while PC gaming


2) What is the best way to connect the monitors and sub?



3) And what cables do I need?



Best regards,

Thank you

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post #16128 of 17549 Old 11-27-2018, 06:06 AM - Thread Starter
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Originally Posted by Geralt of Rivia View Post
Hey guys,


I just ordered a pair of JBL 308P studio monitors in order to use with a desktop computer. The desktop computer is in the living room where I have my HT system. It consists od a Denon AVR-X3300W receiver, and a 5.2 SVS surround sound system. And I have a few questions as I have never used the multi zone- feature.


I want to be able to use the SVS PB2000 in the living room with the JBL monitors. And I have a few questions.


1) is it possible to connect the Pb-2000 via the LFE and the line-out to the Denon simultaneously? And toggle the zones? i would still like to use both subs when watching movies, and then use the sub with the monitors while PC gaming


2) What is the best way to connect the monitors and sub?



3) And what cables do I need?



Best regards,

Thank you

The subs are only used in the main zone, therefore to use them with your computer speakers, you'll want to set AMP ASSIGN = Front B (p. 198 Owner's manual), and then connect the computer speakers to the Surround Back speaker posts. Set <Front Speaker> = "B" (p. 207 Owner's manual) and surround mode to STEREO when you want to use them for your games.
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post #16129 of 17549 Old 11-27-2018, 07:19 PM
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Originally Posted by jdsmoothie View Post
The subs are only used in the main zone, therefore to use them with your computer speakers, you'll want to set AMP ASSIGN = Front B (p. 198 Owner's manual), and then connect the computer speakers to the Surround Back speaker posts. Set <Front Speaker> = "B" (p. 207 Owner's manual) and surround mode to STEREO when you want to use them for your games.



Thank you so, so much for the help.

The speakers have XLR outputs, so I would need to connect them to the RCA Zone 2 preouts with XLR-to-RCA cables? And then how do I use the PC as my source? Do I connect the PC to the zone-2 HDMI port on the receiver?


Thanks in advance!
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post #16130 of 17549 Old 11-28-2018, 12:33 AM
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Originally Posted by Geralt of Rivia View Post
Thank you so, so much for the help.

The speakers have XLR outputs, so I would need to connect them to the RCA Zone 2 preouts with XLR-to-RCA cables? And then how do I use the PC as my source? Do I connect the PC to the zone-2 HDMI port on the receiver?


Thanks in advance!
It is very easy to make up RCA <-> XLR cables. Just good shielded Beldin or similar high quality cable. If you need a diagram for how to make the connections to the XLR 1, 2 & 3 connections.

I have used extended RCA <-> XLR cable runs in a studio environment to connect unbalanced outputs with balanced inputs with zero issues. Just use good cable.

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post #16131 of 17549 Old 11-28-2018, 02:45 AM
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Originally Posted by Geralt of Rivia View Post
And then how do I use the PC as my source? Do I connect the PC to the zone-2 HDMI port on the receiver?
The Zone 2 HDMI connector on the receiver is an output. It is used to connect to a TV (or computer monitor) or to another receiver.

The PC can be connected to any of the receiver's rear-panel HDMI inputs. It doesn't matter which one. (The front panel HDMI input, AUX1, can't handle RGB and is not appropriate for use with a computer.) Alternatively, or in addition, you could connect the PC's analog audio outputs to one of the receiver's stereo inputs. (You might need a 3.5mm pin-jack to RCA adapter.)

The computer would then be selected in the receiver just as you would any other player device. It could be used with the Front B speakers while sitting in front of it, or you could use the computer as an audio/video media player for your full surround-sound speaker system and TV or projector.
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post #16132 of 17549 Old 11-28-2018, 08:42 AM
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Does anyone know if the X6200W is going to get eARC?
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post #16133 of 17549 Old 11-28-2018, 10:39 AM - Thread Starter
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Does anyone know if the X6200W is going to get eARC?
Although you're posting in the wrong thread, of the X6X00 models, only the 2017 and newer models (ie. X6400H/X6500H) will receive the update.
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post #16134 of 17549 Old 11-28-2018, 12:03 PM
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Reran and honestly I'm not sure I get the atmos feeling. Could be these add on speakers are not the best. I'll test them out some more as I can.

I used the app this time doing the full 8 positions. How does this look?



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post #16135 of 17549 Old 11-28-2018, 01:42 PM
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If anyone has posted on this already I apologize, but has anyone experienced short intermittent video cut outs when watching 4K disc content on their Denons? My wife and I tried watching Coco last night on 4KBD and the video would cut out for a second at a time and the TV’s info menu (that shows the resolution and input etc.) pops up every time, there seems to be no rhyme or reason to it. I tried a couple of different 4K discs and the same thing happens to different degrees but only on 4K discs not 1080p BD’s. I removed the AVR from the stream and connected the player directly to the TV and it stopped doing it. Anyone know anything about this? Should I call Denon?
I had this problem on the XBox. Video goes from my XBox through my 2016 Denon S920W to my 2018 Vizio. HDMI chords are high-speed HDMI, using the HDMI cable that came with the Xbox to connect to the Denon AVR, and an AmzonBasics High-speed HDMI from the Denon AVR to my Vizio. Only experienced this problem with XBox when the Xbox was set to default output 4K.
I changed the XBox default setting to 1080p, and the problem went away. It still properly outputs the UHD Blu-Ray at proper resolution and HDR (only HDR10 because the Xbox's version of Dolby Vision is not compatible with my Vizio, but that's another issue), but I never get the sudden cut out on the video being shown by the XBox.
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post #16136 of 17549 Old 11-28-2018, 05:47 PM
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Originally Posted by jdsmoothie View Post
The subs are only used in the main zone, therefore to use them with your computer speakers, you'll want to set AMP ASSIGN = Front B (p. 198 Owner's manual), and then connect the computer speakers to the Surround Back speaker posts. Set <Front Speaker> = "B" (p. 207 Owner's manual) and surround mode to STEREO when you want to use them for your games.



Thank you, sir. Extremely helpful, as always. And thanks everyone for helping out +1



Ok, so just to reiterate the procedural steps I must follow:


1: Set AMP ASSIGN to Front B when I want to use the rear sub with the monitors.


2. Hook up the JBL 308p monitors to the Zone 2 presets on the Denon with XLR-to-RCA cables


3. Maintain PC connectivity by one of the HDMI input ports on the receiver. (I already have the PC hooked up to the AVR via HDMI, and I already use the surround system for some games, but for certain games I still prefer to use the desktop and Alienware monitor.)


And then I should be able to use the two monitors with the sub(s) when i toggfle Zone 2. Am I missing anything? The monitors should arrive by Friday.


PS: I almost forgot, is there something I can do with the line-out in the SVS PB 2000? Someway I can connect them to a second zone without having to change the AMP ASSIGN?


Thanks again for all the help

Last edited by Geralt of Rivia; 11-28-2018 at 06:04 PM.
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post #16137 of 17549 Old 11-28-2018, 05:52 PM
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Well my $60 worth of HDMI cables came in today, i hooked them up and threw in Coco, gave it a few minutes and then, just like I thought it was gonna, the video cut out. Just for the hell of it I put 3:10 to Yuma back in and same thing. I emailed Denon back just now and told them. So what are the chances they just send me a replacement considering I’m still under warranty. When I sent my Marantz 7008 back right after I bought it I had a 7009 on my doorstep in a few days. I’d love to find a 7011 on my porch.

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post #16138 of 17549 Old 11-29-2018, 04:56 PM - Thread Starter
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Originally Posted by Geralt of Rivia View Post
Thank you, sir. Extremely helpful, as always. And thanks everyone for helping out +1

Ok, so just to reiterate the procedural steps I must follow:
1: Set AMP ASSIGN to Front B when I want to use the rear sub with the monitors.
2. Hook up the JBL 308p monitors to the Zone 2 presets on the Denon with XLR-to-RCA cables
3. Maintain PC connectivity by one of the HDMI input ports on the receiver. (I already have the PC hooked up to the AVR via HDMI, and I already use the surround system for some games, but for certain games I still prefer to use the desktop and Alienware monitor.)

And then I should be able to use the two monitors with the sub(s) when i toggfle Zone 2. Am I missing anything? The monitors should arrive by Friday.

PS: I almost forgot, is there something I can do with the line-out in the SVS PB 2000? Someway I can connect them to a second zone without having to change the AMP ASSIGN?

Thanks again for all the help
Sorry, but no. I didn't realize the JBL speakers were "powered" as my previous advice was based on using "passive" speakers as Front B in the main zone. As I indicated previously, the sub can only be used in the main zone. Connecting them to the Zone 2 pre-outs, your only choice using them with the sub is to select the "ALL ZONE STEREO" surround mode and then silencing the FL/C/FR/SL/SR speakers.
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post #16139 of 17549 Old 11-30-2018, 08:31 AM
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Hi JD, do you recommend any dealer in London?

Last edited by asabrag; 11-30-2018 at 08:35 AM.
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post #16140 of 17549 Old 11-30-2018, 09:19 AM - Thread Starter
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Hi JD, do you recommend any dealer in London?
Cannot, no, but there may be other London/UK members who may be able to chime in with some recommendations.

You may also want to post on the European site: avforums.com.
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