Originally Posted by jaddie
Well, that's not quite what I was getting at, perhaps the turn signal was a bad choice because it's mandatory equipment critical to safe operation. Anything on a car or AVR that doesn't work is irritating. But my point was to keep things in perspective. Pandora is an app running on the Denon/Marantz platform. The app needs to be updated, clearly. If that's the only problem, and the rest of the AVR is working within spec, and if you find Pandora essential, my point is that there are cheap, and frankly better done solutions. I use Pandora on IOS > AirPlay on my Denon AVR, Fire TV, Roku and Apple TV. I don't use the Pandora app on the Denon AVR because when I tried it, it was worse than the others in just about every way. I moved on. The only "app" (if you can call it that) I ever use on the AVR is AirPlay. I run a PLEX server, and while I can have the AVR look at the server, it's GUI klunky and dumb. PLEX apps on anything else is better...way better.
Thus I suggest to my clients they don't bother with AVR apps at all, but get into a player of some sort where the its apps and OS are the manufacturers primary focus, and updates actually happen because they move the product forward. The AVR apps have always been just add-ons to add glitz and sparkle. They fall into the category of "just because you can, doesn't mean you should". AVR manufacturers may do better not to include them, and make better hardware, except I'm quite sure that's not an even cost trade. And the marketing dept. would never allow it.
It has a 3 year warranty, I believe the unit was introduced in 2013. Is yours still within that?
Not completely disagreeing with you, but my biggest point is other manufacturers aren't having the same 'struggles' with these add-ons, and D&M doesn't seem to be making it much of a priority to resolve it. Marantz has known about the Airplay limitation for years, and the Pandora issue for what... 6 months? There's more than meets the eye here... they really don't seem to care too much. It doesn't take this long to release a patch to resolve a login issue... if we took this long where I work to release an update that fixes a broken app, we wouldn't be in business for long.
As far as the warranty, yes it is covered for a couple more months... and? I live in a city of 4 million people, yet I still have to ship the thing away to another state at a cost of about $70 for insured shipping, and then be without it for a few weeks... I've already had to do it once. (Have you noticed how few D&M repair centers there are now?) Again, most expensive AVR I've ever owned, most problems I've ever had. No problems with my cheap Sonys over the years, they've been moved and bounced around many times, never a single warranty issue, no Airplay problems, etc. My SR7008 is in a rack, fantastic cooling, no dust, doesn't get bounced or moved or have constant cabling changes, clean power... I can't count how many times I've had to do factory resets on it or leave it unplugged overnight to resolve various issues and bugs, added with an amplifier problem that it was sent in for.
If it sounds like I'm red faced angry, I'm not... I'm just very disappointed with the quality of the product/software, and even more disappointed with their customer service. My biggest point for coming to this thread is to lower the expectations of people thinking Pandora on their D&M product will be fixed in the near future.