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I have a Pioneer SC-1222K which until recently worked with Pandora. Previously, when you made a format change Pioneer released updated firmware which resolved the issue. This time Pioneer seems to be taking no action.
Are you aware of this issue with Pioneer AV receivers? Are you in contact with Pioneer about this issue?
One forum is following this closely (check this and its previous page): "www . avsforum.com / forum/90-receivers-amps-processors/2511865-pioneer-vsx-1123-pandora-server-error-2 . html"
Jonathan | Pandora
DEC 02, 2016 | 12:46PM PST
Thanks for writing. Sorry to hear you’re having trouble with Pandora on your receiver.
We have been actively working with the manufacturer on a fix that can be pushed out to your device.
Please check for a firmware update on your device, as that is how the issue will be resolved. If an update is available, try loading Pandora again once the update is complete.
If you do not yet have an update available from the settings of your receiver, we recommend reaching out to your device manufacturer directly for more information by calling Pioneer customer support here: 1-844-679-5350
Hope this helps.
Jonathan | Pandora
PANDORA® internet radio
Need help? help . pandora.com
Was my reply helpful?
We apologize that Pandora streaming services no longer work on your receiver, however this was due to change that was implemented by Pandora to their platform. From a physical perspective nothing has changed or failed with the Pioneer unit that you’ve purchased. Furthermore, (as stated verbatim on page 43 of the owner’s manual of your unit) third party services such as Pandora are “as is” and Pioneer is not liable for loss of such services.
While we are not in a position to remedy this situation, we have however offered a trade in option to our customers who choose not to use Apple Airplay to stream Pandora (which your receiver does offer and is a viable alternative to remedy your issue). The pricing for trade in units are set by the sales management division, and are NOT NEGOTIOBALE.
We do apologize for the inconvenience that this has caused, however we cannot be held responsible for changes that any third party streaming service decides to implement to their operating platform therein.
If you need further assistance feel free to call us at 1-844-679-5350.
Home Theater Product Support Team Hours of Operation:
Monday thru Friday 9am to 8pm EST
Saturday & Sunday 10am to 4pm EST
Or visit our website at www.pioneerelectronics.com for product information, authorized service & sales center locations, and warranty information.
If you need to contact our Partsand Service, TV Support, Car Audio, Industrial Products or Cycle Sports, please call 1-800-421-1404.
Parts and Service, TV Support, Car Audio, Industrial Products or Cycle Sports Hours of Operation: Monday thru Friday 9am to 5pm EST
I checked the website and downloaded a new firmware file for my VSX-1123-K receiver dated 12/07/16. I'm not sure if pressure from people like us have caused them to release a fix or if they had intentions of fixing it all along, but if you have a 2012 model receiver, keep emailing them until they release updated firmware for your model.
Dear Sir or Madam
PANDORA USERS - We are aware of an issue connecting to Pandora’s server with some of our older model AV Receivers. We now have released a new firmware for all of our 2013 model receivers. If you can please go to Pioneerelectronics.com and download your new firmware you will be able to use Pandora again. Thank you again for all your patience.
Please download this firmware via usb flash drive only.
Onkyo USA Corp.
Pioneer USA Corp.
18 Park Way
Upper Saddle River, NJ 07458