Integra DRC-R1 Owner's Thread - Page 2 - AVS Forum | Home Theater Discussions And Reviews
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post #31 of 80 Old 07-13-2018, 11:56 AM - Thread Starter
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Originally Posted by Bwats View Post
So what I'm getting from most of this thread is the DRC-R1 is having some problems. So should I upgrade to it from my 80.3? Wait till they sort out their issues? Or look at another brand's processor (Marantz?).
My Integra DHC-80.3 just blew it's 2nd HDMI/DSP board. I have decided to go with the Marantz AV8805. There are many great reasons to go that way. I just received mine yesterday and am going to hook it up this evening. I can steer you to a really good reseller that actually has these rare birds in stock for a GREAT price.
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post #32 of 80 Old 08-22-2018, 04:07 PM
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Integra pushed a firmware update for my DRX-R1 yesterday. Strangely it's not the version on their website (which is from June), so there are no release notes beyond that it was a security patch.


I haven't noticed any new features.


My favorite bug is still there:

- When audio coming in through HDMI ARC, the 'Show audio/video' panel in the mobile app shows UNKNOWN for the audio format
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post #33 of 80 Old 09-03-2018, 10:19 PM
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Is this thread also covering the DRC-R1.1? Or is there a different thread for that model? I just placed an order (picked it over the Onkyo PR-RZ5100).
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post #34 of 80 Old 09-04-2018, 07:02 AM
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Originally Posted by hamsterinwa View Post
Is this thread also covering the DRC-R1.1? Or is there a different thread for that model? I just placed an order (picked it over the Onkyo PR-RZ5100).
I hope members will reply to you as I have also been interested in that Model.


Terry
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post #35 of 80 Old 09-04-2018, 08:22 AM - Thread Starter
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Skip it and go with the Marantz AV-8805

Media Room: LG oled65c7, Marantz AV8805, Sherbourn 7/2100, Emotiva A-300, Studer A80, Studer Revox b795, Nakamichi RX-202, HTPC, exaSound e38, Sweetvinyl Sugarcube SC-2, (2) Piega P10, Piega Coax Center, (6) Piega AP 1.2, Hsu VTF-15h mk2
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post #36 of 80 Old 10-10-2018, 10:20 PM
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Integra pushed out new firmware today, marked as a 'security update'. It's not on their page at http://www.integrahometheater.com/Do...s/firmware.php yet so no detailed changelog.



The new version is 2139-8000-5070-0010-0000


I did notice one new feature - Amazon Music support! However the Integra Pro mobile app hasn't been updated yet so you can't enter your Amazon login information yet. I'm sure this will make some people happy though.



Still nothing on MQA support in Tidal. Albums with Tidal MQA (e.g. Coldplay's Head Full of Dreams) are playing as 24 bit / 48 khz FLAC according to the UI. And I still haven't discovered what the MODE button or the (...) icon on the Tidal UI do.



Previous minor bug remains:


- When audio is coming in through HDMI ARC, the 'Show audio/video' panel in the mobile app shows UNKNOWN for the audio format
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post #37 of 80 Old 10-12-2018, 03:12 PM
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Integra's website is updated for this new firmware. Looks like they added HLG mode for HDR as well as some other fixes.


Current Version 2139-8000-5070-0010


1. Adds support for Amazon Music.
• Amazon Music service requires that you have Amazon Prime account or Amazon Music Unlimited account
• Onkyo Controller App is required for initial set-up of Amazon Music.

2. Adds setting of Preset Volume for Sonos Connect.

3. Adds support for pass-through function of HLG(Hybrid Log-Gamma) HDR signal.

4. Enhanced security.
Depending on the Firmware version, update will be needed 2 times.

5. Minor bug fixes and improvements stability
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post #38 of 80 Old 11-29-2018, 07:38 AM
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Quote:
Originally Posted by analog8 View Post
Integra's website is updated for this new firmware. Looks like they added HLG mode for HDR as well as some other fixes.


Current Version 2139-8000-5070-0010


1. Adds support for Amazon Music.
• Amazon Music service requires that you have Amazon Prime account or Amazon Music Unlimited account
• Onkyo Controller App is required for initial set-up of Amazon Music.

2. Adds setting of Preset Volume for Sonos Connect.

3. Adds support for pass-through function of HLG(Hybrid Log-Gamma) HDR signal.

4. Enhanced security.
Depending on the Firmware version, update will be needed 2 times.

5. Minor bug fixes and improvements stability
Since installing this firmware, I am seeing random video dropouts when watching 4k HDR. Audio does not drop. Screen goes blank for 1-2 seconds and then hdmi handshake resets. This happens 2-3x per movie, but at totally random times. I never saw the problem before the Oct 11 firmware. Anyone else? Any ideas? thanks!
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post #39 of 80 Old 11-29-2018, 11:39 AM
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Quote:
Originally Posted by freshmanjs View Post
Since installing this firmware, I am seeing random video dropouts when watching 4k HDR. Audio does not drop. Screen goes blank for 1-2 seconds and then hdmi handshake resets. This happens 2-3x per movie, but at totally random times. I never saw the problem before the Oct 11 firmware. Anyone else? Any ideas? thanks!

Sorry to hear that @freshmanjs - I haven't seen any issues and I've been running this with a lot of 4k content since I posted that. What source and display are you using?


It would be good to get this thread renamed to just Integra owners thread.
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post #40 of 80 Old 11-29-2018, 01:37 PM
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Originally Posted by analog8 View Post
Sorry to hear that @freshmanjs - I haven't seen any issues and I've been running this with a lot of 4k content since I posted that. What source and display are you using?


It would be good to get this thread renamed to just Integra owners thread.
Thanks for responding!

Source is Sony UBP-x1000ES 4k blu ray player. Display is a Sony VPL-vw385 projector. Using HDMI over fiber and a balun. So, lots of places where problems can be introduced.

However, I found that if I bypass the Integra and connect the blu ray player directly to the fiber, i get no drops. I only see drops with the integra.

Another thing I've noticed is that the Sony blu ray player will only output either 8 or 12 bit color, not 10 bit. I am trying a Panasonic player right now that will output 10 bit color. So far, no drops with that setting.

Final note is that this problem did not happen before the oct 11 integra firmware update. Any thoughts appreciated!

Thanks again

Last edited by freshmanjs; 11-29-2018 at 01:57 PM.
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post #41 of 80 Old 11-29-2018, 01:53 PM
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Sorry, I don't have any suggestions. In case you didn't know, you can see the input and output video specs, including color depth, using the Integra Control Pro app on your phone.



You may be able to roll the firmware back by downloading the old version via USB. Have you tried that?
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post #42 of 80 Old 11-30-2018, 09:27 AM
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Originally Posted by analog8 View Post
Sorry, I don't have any suggestions. In case you didn't know, you can see the input and output video specs, including color depth, using the Integra Control Pro app on your phone.



You may be able to roll the firmware back by downloading the old version via USB. Have you tried that?
Thanks -- I really like the idea to try rolling back the firmware, but I'm afraid of bricking the AVR. Do you all know for certain that installing an older version is ok? I do see the prior version available for download. Thanks!
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post #43 of 80 Old 11-30-2018, 09:43 AM
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Originally Posted by freshmanjs View Post
Thanks -- I really like the idea to try rolling back the firmware, but I'm afraid of bricking the AVR. Do you all know for certain that installing an older version is ok? I do see the prior version available for download. Thanks!

IIRC the previous release notes mention if you aren't able to do a downgrade. But you could call your dealer to be sure. Or just call Integra CS directly: (800) 225-1946
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post #44 of 80 Old 11-30-2018, 09:57 AM
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IIRC the previous release notes mention if you aren't able to do a downgrade. But you could call your dealer to be sure. Or just call Integra CS directly: (800) 225-1946
I just spoke with Integra support. The bad news is you can't downgrade the firmware. Good news is, there is a "secret" settings menu for edid that has a different option to try.
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post #45 of 80 Old 11-30-2018, 09:58 AM
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OK now you've got my attention.
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post #46 of 80 Old 11-30-2018, 11:21 AM
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OK now you've got my attention.
Here's what I see so far. If you hold down "tone" and then press "return" on the front panel of the AVR, you get to the EDID menu. This allows you to choose mode 1,2, or 3 for each source. However, I have no idea what these modes actually do. The default is mode 1. The customer support guy at Integra also doesn't know what the modes do.

I tried mode 2 and it only sent through SDR, so that is not going to work.

Trying mode 3 right now, which seems to be sending 4k HDR 12 bit color and DTSX (watching harry potter 4). Waiting for dropouts.

Any clue how to figure out what these modes do?

Thanks!
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post #47 of 80 Old 12-06-2018, 08:32 PM
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After years of daily service, my old DHC-80.2 finally died with the "Loss of Audio/Network Connection" issue. I contacted Onkyo to take advantage of the repair program they offer through the end of 2018... Well, the short version is; I'm just now in the process of purchasing a DRC-R1.1.

I was ready to jump to a different manufacturer but my local audio shop assures me they have fixed the problems the older units had and the DRC-R1.1 was the best value for my needs. Most of my current equipment supports 4K HDR and Dolby vision except my TV (it's next on my list). I'm also ready to cut holes in my ceiling to add 4 speaker Atmos to my current 7.2 system.

I'm hoping I'm making the right choice as I've not had the typical time to research preamp/processors, I need a replacement NOW. Can anyone give me reason to feel great about purchasing this or reason to stay away from this product. I'll be pulling the trigger very soon and would like as much input as I can get. I haven't seen much here so your input is appreciated...

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post #48 of 80 Old 12-06-2018, 08:39 PM - Thread Starter
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I had the dhc-80.3. I went with the marantz av8805. I tried the Integra drc and was disappointed with almost everything. Take a look at the marantz av7705 if you want to save a bit of money

Sent from my LG-H931 using Tapatalk

Media Room: LG oled65c7, Marantz AV8805, Sherbourn 7/2100, Emotiva A-300, Studer A80, Studer Revox b795, Nakamichi RX-202, HTPC, exaSound e38, Sweetvinyl Sugarcube SC-2, (2) Piega P10, Piega Coax Center, (6) Piega AP 1.2, Hsu VTF-15h mk2
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post #49 of 80 Old 12-06-2018, 09:42 PM
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Quote:
Originally Posted by mlknez View Post
I had the dhc-80.3. I went with the marantz av8805. I tried the Integra drc and was disappointed with almost everything. Take a look at the marantz av7705 if you want to save a bit of money

Sent from my LG-H931 using Tapatalk
Tell me why? what where you disappointed in?

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post #50 of 80 Old 12-09-2018, 11:00 AM - Thread Starter
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Tell me why? what where you disappointed in?
The sound in general was less clear to me.
The room correction system didn't do a very good job.
Lack of 7.1 analog inputs
Only 2 channel audio via ethernet
network connectivity was slow
Poor remote application
Technical support is very poor
no upgrade path to HDMI 2.1

Media Room: LG oled65c7, Marantz AV8805, Sherbourn 7/2100, Emotiva A-300, Studer A80, Studer Revox b795, Nakamichi RX-202, HTPC, exaSound e38, Sweetvinyl Sugarcube SC-2, (2) Piega P10, Piega Coax Center, (6) Piega AP 1.2, Hsu VTF-15h mk2
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post #51 of 80 Old 12-09-2018, 01:54 PM
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Quote:
Originally Posted by mlknez View Post
The sound in general was less clear to me.
The room correction system didn't do a very good job.
Lack of 7.1 analog inputs
Only 2 channel audio via ethernet
network connectivity was slow
Poor remote application
Technical support is very poor
no upgrade path to HDMI 2.1
Hum, Thanks for you input. Sounds like you where not happy with your experience. Can you elaborate on the items you bring up?(in particular the sound quality)... Did you have the R1 or the R1.1?

So far, I've had the opposite experience with tech support (quick to respond, offering the current flagship to replace my old 80.2 (at a very reasonable cost) once established my unit's repair was not a viable option), Also non of the technical items you point out would affect my current setup or near future (5 year) plans but will take them all under consideration.

I am mostly concerned with the sound quality. It's the soul reason I continue with separates. so I'm wondering what you heard (or didn't hear) that was a deal breaker ("less clear")... While at my local shop I listened to the flagship Anthem, Marantz and Integra units, all in the same room with the same source and speakers. It was very difficult to tell them apart and I believe the differences heard where more about the room correction than anything else.

Anyway, I'm most impressed with gadgetry of the Anthem room correction and control in general, the simplicity of the Integra room correction and its value statement (it does what I need and doesn't do a lot I don't need).

I don't know much about Marantz and am running out of time to research in my spare time, so I'm relying on the forum to bring things together for me.

Thanks again for any input...

Technoholic
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post #52 of 80 Old 12-09-2018, 02:30 PM - Thread Starter
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I got the R1 when it first came out. I had a LOT of technical questions that were not answered in the manuals and the support folks didn't have any answers at all. Two of the three that I talked to had not even touched one!

Everyone has a different sound taste. I just was not big on the analog section sound of this preamp in particular. I only had it for 20 days to audition. I also am big on multichannel, hi-res audio and didn't find what I needed.

Media Room: LG oled65c7, Marantz AV8805, Sherbourn 7/2100, Emotiva A-300, Studer A80, Studer Revox b795, Nakamichi RX-202, HTPC, exaSound e38, Sweetvinyl Sugarcube SC-2, (2) Piega P10, Piega Coax Center, (6) Piega AP 1.2, Hsu VTF-15h mk2
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Last edited by mlknez; 12-09-2018 at 02:56 PM.
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post #53 of 80 Old 12-14-2018, 05:03 PM
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Quote:
Originally Posted by mlknez View Post
The sound in general was less clear to me.
The room correction system didn't do a very good job.
Lack of 7.1 analog inputs
Only 2 channel audio via ethernet
network connectivity was slow
Poor remote application
Technical support is very poor
no upgrade path to HDMI 2.1
FWIW, I think the Integra remote app is excellent. It smokes the LG and Oppo apps.

Sure, Marantz has promised an HDMI 2.1 upgrade path, but in general the industries track record of upgrades for hardware is terrible, and I wouldn't factor that into a decision. Ask anyone who bought a Samsung Evolution TV.
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post #54 of 80 Old 12-15-2018, 03:47 PM
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Well, I pulled the trigger and ordered the DRC-R1.1. It arrived yesterday and I took the day off to take my time installing it. Right out of the box I must say, they did a nice job with the initial presentation. Packaging was great and was easy to tell everything that was suppose to be included was very visible right on top. Installation was quicker than expected as moving from my older 80.2 the layout was similar (with my mix of balanced and unbalanced amp inputs, and 3 zones). One thing I noted was the RCA and HDMI connectors are spaced a little close to each other (if you've have smaller hands it's probably not a problem). The initial power up presented a setup menu you have to choose to skip, or go through step by step doing the room EQ and labeling all the inputs to your liking. I found the remote to be nicely laid out (much better than the old clunky one from my 80.2), I had no problems with selecting what I wanted and when I had to enter things like pandora account info, it was pretty easy. very basic but easy to get to the real guts of the processor quickly. On to the good stuff...

So I was too excited to go through the initial startup procedure. Knowing what my system is capable of and what it sounds like without room correction and everything flat. I went right for a few audio tests, first just music... It sounds great, I didn't notice any unusual sounds or behaviors, was as good as my setup has ever sounded without modifications. no clarity issues, was 100% satisfied. Moving on to the the gadgets. the first thing I noted was no more click it tee clack relays... The 80.2 had so many relays, it seemed every time I switched sources or switched content material, it had relays switching from Dolby to DTS, etc. All that nonsense is gone. Besides the turn on/off relays, it's pretty quiet. next I wanted to check out the various audio formats. I was disappointed two find my Apple TV 4k Still won't light up the DTS or Dolby modes as it still delivers PCM but did manage to get the Atmos light to come on when content with Atmos was played. Its fun how when you get something new you check everything even though some of the options are rarely used... Anyway, what I learned yesterday was all about the Apple TV and the PCM output and why (not related to the Integra but good to know). I also learned the Roku can not do DTS-MA. I assumed it did but when tested every format of content on every device I have, then researching on the web I learned of a Roku shortcoming (again, not Integra related issue but good to know). Only PLEX on my HTPC or playing an actual blu-ray disk was I able to test all audio formats to work. So for those that want to stream the best audio and video, good luck having a selection of streaming devices that handle it all and get your processor to work as intended. Today, I think that only happens when playing a disk or when streaming using an actual HTPC.

So back to my little review, I was very happy with the DRC-R1.1 throughout most of the evening, till I got to the room correction. I finally ran it and quickly ran into problems. First, It kept shutting down (or forcing into protection mode) my main speaker amplifiers. I think it's when it's doing a phase test, sound like a thump but it must be pushing DC to the speakers? anyway, it wouldn't complete. After trying 3 or 4 times it gives the option to continue without correcting the speakers it could not find. Then it seem to not be consistent in measuring the distance from listening position to the speaker. I found that odd. I ran it several times and each time some of the speakers returned completely different distances (like several feet difference). Lastly, after the last run of the room correction, it said it trimmed each speaker it could find some what but the odd part was the subs. It had trimmed one sub +0.5db and the other sub -0.5db, but when I play a source, it had turned off the subs completely (no signal to either subs). Frustrated, I shut it all down and when to bed with the manual in hand.…

Today my plan was to reset everything and start over but when I turned it on this morning the subs where working again... So I'm not sure what's up, the instructions say to power cycle if you get strange behavior, I think I'm going to do the full reset and start from scratch..

another thing I learned was something I guess I suspected but until running tests, I really didn't know for sure... I apparently have had a tweeter in my right surround speaker thats intermittent. While running the room correction last night, I kept noticing the timber of one surround speaker changing while pink noise was sent to it. I thought that was odd so I ran the pink noise test manually and sure enough, it's very intermittent. I removed the tweeter today and it's now the priority to replace before getting back to the room correction part of the Integra evaluation. I'm not sure whats up with the power amps shutting down, I'm hoping the full Integra reset will address it. I have the latest firmware loaded so it should be 100%. If anyone has ideas or input I'd love to hear, or if there is something you'd like for me to check/test. Let me know...

So far, with the exception of the room correction, I'm pretty pleased with it's audio performance. More test to come...

Technoholic

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post #55 of 80 Old 01-09-2019, 11:13 AM
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Originally Posted by Talking Rain View Post
Well, I pulled the trigger and ordered the DRC-R1.1. It arrived yesterday and I took the day off to take my time installing it. Right out of the box I must say, they did a nice job with the initial presentation. Packaging was great and was easy to tell everything that was suppose to be included was very visible right on top. Installation was quicker than expected as moving from my older 80.2 the layout was similar (with my mix of balanced and unbalanced amp inputs, and 3 zones). One thing I noted was the RCA and HDMI connectors are spaced a little close to each other (if you've have smaller hands it's probably not a problem). The initial power up presented a setup menu you have to choose to skip, or go through step by step doing the room EQ and labeling all the inputs to your liking. I found the remote to be nicely laid out (much better than the old clunky one from my 80.2), I had no problems with selecting what I wanted and when I had to enter things like pandora account info, it was pretty easy. very basic but easy to get to the real guts of the processor quickly. On to the good stuff...

So I was too excited to go through the initial startup procedure. Knowing what my system is capable of and what it sounds like without room correction and everything flat. I went right for a few audio tests, first just music... It sounds great, I didn't notice any unusual sounds or behaviors, was as good as my setup has ever sounded without modifications. no clarity issues, was 100% satisfied. Moving on to the the gadgets. the first thing I noted was no more click it tee clack relays... The 80.2 had so many relays, it seemed every time I switched sources or switched content material, it had relays switching from Dolby to DTS, etc. All that nonsense is gone. Besides the turn on/off relays, it's pretty quiet. next I wanted to check out the various audio formats. I was disappointed two find my Apple TV 4k Still won't light up the DTS or Dolby modes as it still delivers PCM but did manage to get the Atmos light to come on when content with Atmos was played. Its fun how when you get something new you check everything even though some of the options are rarely used... Anyway, what I learned yesterday was all about the Apple TV and the PCM output and why (not related to the Integra but good to know). I also learned the Roku can not do DTS-MA. I assumed it did but when tested every format of content on every device I have, then researching on the web I learned of a Roku shortcoming (again, not Integra related issue but good to know). Only PLEX on my HTPC or playing an actual blu-ray disk was I able to test all audio formats to work. So for those that want to stream the best audio and video, good luck having a selection of streaming devices that handle it all and get your processor to work as intended. Today, I think that only happens when playing a disk or when streaming using an actual HTPC.

So back to my little review, I was very happy with the DRC-R1.1 throughout most of the evening, till I got to the room correction. I finally ran it and quickly ran into problems. First, It kept shutting down (or forcing into protection mode) my main speaker amplifiers. I think it's when it's doing a phase test, sound like a thump but it must be pushing DC to the speakers? anyway, it wouldn't complete. After trying 3 or 4 times it gives the option to continue without correcting the speakers it could not find. Then it seem to not be consistent in measuring the distance from listening position to the speaker. I found that odd. I ran it several times and each time some of the speakers returned completely different distances (like several feet difference). Lastly, after the last run of the room correction, it said it trimmed each speaker it could find some what but the odd part was the subs. It had trimmed one sub +0.5db and the other sub -0.5db, but when I play a source, it had turned off the subs completely (no signal to either subs). Frustrated, I shut it all down and when to bed with the manual in hand.…

Today my plan was to reset everything and start over but when I turned it on this morning the subs where working again... So I'm not sure what's up, the instructions say to power cycle if you get strange behavior, I think I'm going to do the full reset and start from scratch..

another thing I learned was something I guess I suspected but until running tests, I really didn't know for sure... I apparently have had a tweeter in my right surround speaker thats intermittent. While running the room correction last night, I kept noticing the timber of one surround speaker changing while pink noise was sent to it. I thought that was odd so I ran the pink noise test manually and sure enough, it's very intermittent. I removed the tweeter today and it's now the priority to replace before getting back to the room correction part of the Integra evaluation. I'm not sure whats up with the power amps shutting down, I'm hoping the full Integra reset will address it. I have the latest firmware loaded so it should be 100%. If anyone has ideas or input I'd love to hear, or if there is something you'd like for me to check/test. Let me know...

So far, with the exception of the room correction, I'm pretty pleased with it's audio performance. More test to come...

So what is the update? Did everything work out? I am interested and thinking about getting the 1.1.

1) JVC RS540, Yamaha CX-A5100, Outlaw Audio 7700 & 7140, Wharfedale Jade 7's series speakers, RSL C34e(Atmos)
2) LG OLED65B6, Integra DRC-R1, Emotiva XPA9, Klipsch RP8000F, Klipsch RP404C, Klipsch RP500SA, Klipsch RP140D
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post #56 of 80 Old 01-09-2019, 12:14 PM
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Thumbs up Best bang for the $$ and I'd do it aging in a heart beat..

Quote:
Originally Posted by Carbo View Post
So what is the update? Did everything work out? I am interested and thinking about getting the 1.1.
I'm really short on time but wanted to give a quick response....

I LOVE IT. It's been nothing put pure joy to use. I'll go into detail later but the short answer is; For my application it was the best bang for the $$ and I'd do it aging in a heart beat..

Sound quality: Outstanding
Performance: better than expected.
Use: very easy to setup and understand menus, remote is very well laid out and no more clicking relays with a format change, runs cooler then my previous setup.
Regrets: not one (well I don't like the yellow color of the standby LED).

More to come...

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post #57 of 80 Old 01-11-2019, 11:51 AM
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Glad to hear you are loving it Talking Rain!

Integra rolled out new firmware for all their recent receivers this week - it's on http://www.integrahometheater.com/Do...s/firmware.php and also available for download directly from the NET update in the unit.

The release notes say "Minor bug fixes and improvements stability."


I spent a while last night with the remote trying to figure out what the UI for Tidal does, still no luck on the mysterious MODE or (...) option. One appears to be for a mini-player but the MODE button on the remote does nothing. Also I don't think they added the promised MQA support for Tidal.

Previous minor bug remains:

- When audio is coming in through HDMI ARC, the 'Show audio/video' panel in the mobile app shows UNKNOWN for the audio format
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post #58 of 80 Old 01-14-2019, 10:15 AM
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Quote:
Originally Posted by analog8 View Post
Glad to hear you are loving it Talking Rain!

Integra rolled out new firmware for all their recent receivers this week - it's on http://www.integrahometheater.com/Do...s/firmware.php and also available for download directly from the NET update in the unit.
interesting. I tried to do the NET update but it says I'm up to date. The problem is it says I'm on 1050-9000-1030-0010. The firmware update note says the current release is now 2149-9000-5070-0010. So why aren't I given the option to update?

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post #59 of 80 Old 01-15-2019, 03:44 PM
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Quote:
Originally Posted by Talking Rain View Post
interesting. I tried to do the NET update but it says I'm up to date. The problem is it says I'm on 1050-9000-1030-0010. The firmware update note says the current release is now 2149-9000-5070-0010. So why aren't I given the option to update?

That's interesting. I did have a glitch on my update as well, but it recovered.



You could always try the USB download method for the update?
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post #60 of 80 Old 01-15-2019, 05:47 PM
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I called customer service as I could not get it to update. They advised using a USB but it still would not allow me to choose either NET or USB from the setup menu. So I learned the shortcut to force an update. Hit the NET button and Power buttons on the front panel at the same time and the unit display will give the option of updating from the NET or USB.

I tried both ways with still no luck. It would go through the update process, say "Complete", I'd cycle the power, it then goes through this initialization process(?), then it's back to normal... The problem is, when I go to the setup menu and check the firmware, it still says I'm on a very old release and non of the new items appear (from release notes). I tried calling customer service back but they are now closed. I tried hitting cable/sat and power to do a full reset but it still didn't address my update issue. Any ideas? Apparently I'm stuck on a ver ver old version...

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Last edited by Talking Rain; 01-15-2019 at 06:39 PM.
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