Originally Posted by jdsmoothie
1. ARC issue may simply require cycling the ARC setting on the AVR OFF/ON and then powering the TV and AVR both off. Power the TV and AVR on. With a smart app selected on the TV, if the "TV Audio" source is not automatically selected on the AVR, try manually selecting it on the remote. If still no joy, an optical cable is the other option.
2. For the sources connected to the AVR, ensure he is using all 4k/18gbps "Premium" certified cables. Might just be an HDMI handshake issue which is often resolved by powering on the components in the following order: TV, pause 5 seconds, AVR, pause 5 seconds, source. You may have to disable HDMI Control on the AVR to allow for the pauses, however, it is not required for the ARC feature to work on these 2017 models.
Originally Posted by Quicksilv3r
Your issue is with ARC. Use optical cable and you'll see everything will work. ARC is very temperamental. No one should use ARC.
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Originally Posted by sjm817
Since The BD player and ATV are directly connected the the 3400, its not an ARC issue. Swap the cable box and ATV and see if it follow device. At the beginning of this thread there are instructions how to do a reset. I would try that.
Originally Posted by PJL99
Shouldn't you say "No one should use ARC unless it works for you"? ARC works flawlessly for my setup.
Well, don’t mind the idiot in the room! Thank for all your quick replies guys. Turns it it was a an installer error. I assumed his ARC port was HDMI 1 as it on my tv. Unfortunately for me, the assumption was wrong and his ARC port was HDMI4. Now that the cords been relocated at the TV end and it’s ARC to ARC, everything’s working flawlessly.
Well.... mostly everything. Cable, Apple TV, Samsung apps, chrome cast and the addition of a CD player are all working. However, Blu Ray produces video but no audio. player is from 2008 so it has me wondering if it’s just too old to work with the new tech. Checked software updates and the last one available was from 06/2010. Running a brand new proper HDMI cord so that’s not the issue. Going to stop by their house tonight with my BR player and see if the Audio issue follows over to mine
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