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post #61 of 9050 Old 10-28-2017, 02:13 PM
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Quote:
Originally Posted by CYE View Post
Mine is arriving on Monday.

Could you elaborate on this at all?
My guess would be manually editing the DL target files and then loading them back into the software. Previous Dirac LE software (Emotiva) doesn't allow for manual targets.

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post #62 of 9050 Old 10-29-2017, 01:08 AM
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Quote:
Originally Posted by duckymomo View Post
Quote:
Originally Posted by CYE View Post
Mine is arriving on Monday.

Could you elaborate on this at all?
My guess would be manually editing the DL target files and then loading them back into the software. Previous Dirac LE software (Emotiva) doesn't allow for manual targets.
I wondered if it would be something like using a text editor to manually edit a value of some sort. I've zero experience of Dirac as yet though, having previously used Anthem's ARC and Audyssey on various Denons, so tomorrow should be interesting.

Last edited by CYE; 10-29-2017 at 02:15 AM.
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post #63 of 9050 Old 10-29-2017, 03:07 AM
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Frequently Asked Questions; NAD mic response

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Originally Posted by markus767 View Post
Mic can be mounted on a tripod and cable length is 5.5m which is good. The calibration file looks suspiciously flat though. Will compare to a UMIK-1 at a later date.
I've measured the in room response of a speaker with both mics and this is how the NAD mic compares to my UMIK-1. The NAD mic was measured through the NAD supplied USB mic preamp as the UMIK-1 has a built-in USB preamp as well.



I would completely ignore the high frequency deviation as this is probably an artefact caused by slightly different mic locations. The low frequency fall off is real though, i.e. calibrations with the NAD mic would result in more bass than a calibration based on this UMIK-1.

Which mic is closer to flat? We don't really know. Mics would need to be calibrated against a known reference.
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post #64 of 9050 Old 10-29-2017, 04:55 AM
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Is it possible to use the umik-1 with the NAD?
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post #65 of 9050 Old 10-29-2017, 08:47 AM
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Is it possible to use the umik-1 with the NAD?
Yes.
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post #66 of 9050 Old 10-30-2017, 01:48 AM
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Reported bugs NAD T758v3

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Originally Posted by markus767 View Post
4 of my 5 support requests/bug reports at https://support.nadelectronics.com have been marked as "solved" by "Jackie" although I didn't get any response. I did reopen them...
Markus, I would be interested to know what bugs did you report. I did open a bug report recently for an issue with ARC. Find below the description.

Quote:
I have a Samsung Smart TV (55" SUHD 4K Curved Smart TV JS8580 Series 8) and a NAD Receiver T758V3 connected via HDMI. When everything is freshly started, everything works like a charm. Unfortunately after putting the receiver on stand-by, the connection between both is somehow lost - the SmartTV do not transmit any sound to the receiver any more - The only solution that works is removing the electricity cable from the NAD and switch it on again. This workaround works but is very annoying for this kind of product. Both my SmartTV (1510.4) and NAD T758V3 (2.12.9) run the last available firmware.
NAD answered withing few hours - confirming they have some issues with ARC - and wanted some more information, so I'm confident they are working on it and hopefully they will deliver a fix soon.
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post #67 of 9050 Old 10-30-2017, 02:01 AM
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Originally Posted by marcdevinci View Post
Markus, I would be interested to know what bugs did you report.
My top 3:

- Wrong Dirac Live filters applied to signals redirected to subwoofer
- Cutoff frequency of low pass filter on LFE channel too low
- Inconsistent preamp output levels

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post #68 of 9050 Old 10-30-2017, 08:27 AM
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Originally Posted by markus767 View Post
4 of my 5 support requests/bug reports at https://support.nadelectronics.com have been marked as "solved" by "Jackie" although I didn't get any response. I did reopen them...
"Jackie" just closed bug reports again without any feedback whatsoever. Seems like they chose to ignore legitimate customer service requests. Quite a frustrating experience.

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post #69 of 9050 Old 10-30-2017, 09:55 AM
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Originally Posted by markus767 View Post
"Jackie" just closed bug reports again without any feedback whatsoever. Seems like they chose to ignore legitimate customer service requests. Quite a frustrating experience.
That's so weird. Were you snotty or angry at all in your support requests (no intention to offend you)? I've never seen that kind of behavior from their support people Though I've never dealt with Jackie either. Maybe she just sucks at her job?
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post #70 of 9050 Old 10-30-2017, 10:41 AM
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NAD informed me today that a new software update will be released tomorrow (version 2.12.10)
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post #71 of 9050 Old 10-30-2017, 11:07 AM
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Quote:
Originally Posted by markus767 View Post
Quote:
Originally Posted by markus767 View Post
4 of my 5 support requests/bug reports at https://support.nadelectronics.com have been marked as "solved" by "Jackie" although I didn't get any response. I did reopen them...
"Jackie" just closed bug reports again without any feedback whatsoever. Seems like they chose to ignore legitimate customer service requests. Quite a frustrating experience.
I contacted NAD several times and everytime they took time to answer and give me status updates. They perhaps fixed your issue and forgot to inform you about the coming release update?

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post #72 of 9050 Old 10-30-2017, 01:25 PM
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Quote:
Originally Posted by methnen View Post
That's so weird. Were you snotty or angry at all in your support requests (no intention to offend you)? I've never seen that kind of behavior from their support people Though I've never dealt with Jackie either. Maybe she just sucks at her job?
"She" definitely could have been handling this better if this is true:

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Originally Posted by marcdevinci View Post
NAD informed me today that a new software update will be released tomorrow (version 2.12.10)
Most of my cases were closed on Friday without any feedback. So back then they already knew about an upcoming update? This is not how I expect a competent support person to handle things.

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post #73 of 9050 Old 10-31-2017, 05:21 AM
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Quote:
Originally Posted by marcdevinci View Post
NAD informed me today that a new software update will be released tomorrow (version 2.12.10)
Just got an email from NAD support confirming that both a firmware update and a revised version Dirac Live LE (1.2.19) will be posted at http://nadelectronics.com/en_GB/dirac-live/ today.
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post #74 of 9050 Old 10-31-2017, 05:32 AM
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Just got an email from NAD support confirming that both a firmware update and a revised version Dirac Live LE (1.2.19) will be posted at http://nadelectronics.com/en_GB/dirac-live/ today.
Excellent, now we have confirmation. I'll post the results of my tests related to ARC & HDMI once I can install the new firmware.
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post #75 of 9050 Old 10-31-2017, 06:12 AM
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Firmware available now.

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post #76 of 9050 Old 10-31-2017, 06:47 AM
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My unit is stuck at “DSP upgrade 99%” for the past 30 minutes. Waiting for information from NAD support how to recover the AVR from that state...

Markus

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post #77 of 9050 Old 10-31-2017, 07:57 AM
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Originally Posted by markus767 View Post
My unit is stuck at “DSP upgrade 99%” for the past 30 minutes. Waiting for information from NAD support how to recover the AVR from that state...
I didn't start the upgrade yet... hope my upgrade won't be stuck as yours :-/

BTW, release notes published:
https://nadelectronics.com/wp-conten....10_Public.pdf

Enhancements:
- Better bass response when calibration with Dirac Live.
- Updated center channel frequency response on the VM130.
- HDMI CEC (Consumer Electronics Control) improvements.

Once the upgrade is working, the first two points should address hopefully your reported issues and the third point should address mine.

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post #78 of 9050 Old 10-31-2017, 08:20 AM
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NAD advised me to unplug the unit, wait for a minute and plug it back in. After switching the unit on the update automatically restarts but it got stuck at 99% again. Tried it 3 times. Waiting for NAD support...

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post #79 of 9050 Old 10-31-2017, 08:59 AM
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Upgraded mine, no issues. Will try running Dirac again now.
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post #80 of 9050 Old 10-31-2017, 11:23 AM
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Dirac re-run and sounding super sweet. Massive SQ improvement over my Denon X4200W. Dunno how NAD do it, but their gear produces a huge, powerful soundstage with seemingly lots more bass, without it being overblown or too much. Anyone else think this?

Quick question: Does anyone know if it's possible to alter the channel levels once Dirac's engaged? I don't seem to be able to do it without switching off Dirac.
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post #81 of 9050 Old 10-31-2017, 12:06 PM
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Quote:
Originally Posted by markus767 View Post
NAD advised me to unplug the unit, wait for a minute and plug it back in. After switching the unit on the update automatically restarts but it got stuck at 99% again. Tried it 3 times. Waiting for NAD support...
Had to upgrade via RS232. Unit is back online. Will run some tests tomorrow.
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post #82 of 9050 Old 10-31-2017, 12:42 PM
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Quote:
Originally Posted by CYE View Post
Dirac re-run and sounding super sweet. Massive SQ improvement over my Denon X4200W. Dunno how NAD do it, but their gear produces a huge, powerful soundstage with seemingly lots more bass, without it being overblown or too much. Anyone else think this?

Quick question: Does anyone know if it's possible to alter the channel levels once Dirac's engaged? I don't seem to be able to do it without switching off Dirac.
CYE, great to hear the unit is sounding sweet. Thanks for posting the good news.
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post #83 of 9050 Old 10-31-2017, 01:20 PM
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Quote:
Originally Posted by CYE View Post
Dirac re-run and sounding super sweet. Massive SQ improvement over my Denon X4200W. Dunno how NAD do it, but their gear produces a huge, powerful soundstage with seemingly lots more bass, without it being overblown or too much. Anyone else think this?
I've always thought of the NAD sound as being full and smooth, a bit warm, but still with enough detail that I never feel like it's muddy or muddled which is all semantics obviously and might mean different things to different people but it is what it is.

In any case it's a sound I like which has led me back to their amplifiers time and time again despite trying out other brands periodically.

I do think their software quality and software UI chops are sometimes lacking though. My T 747 was solid in terms of reliability but the UI was atrocious and full of weird quirks and bugs.

My T 758 seems to have a better UI which is nice but obviously they are still producing plenty of bugs and idiosyncrasies in their code.
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post #84 of 9050 Old 10-31-2017, 04:56 PM
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Quote:
Originally Posted by markus767 View Post
NAD advised me to unplug the unit, wait for a minute and plug it back in. After switching the unit on the update automatically restarts but it got stuck at 99% again. Tried it 3 times. Waiting for NAD support...
Is this just a revamped UMC-1?
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post #85 of 9050 Old 10-31-2017, 04:56 PM
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I was looking forward to setting up this thing when I got home, but it isn't plug and play like the Onkyo's or Denon's I've had. Where to start?

Any help would be much appreciated!

All I've got is "BluOS/OSD Upgrd Error 1"

I did a hard reset and changed my router from 5.0GHz to 2.4Ghz!

Everyting is being upgraded as we speak! What a PITA. Despite every update installed, Dirac won't complete, I keep getting "volume too low" error message.

I got home after buying the LS50 and soon realized my Denon x1200 wasn't gonna cut it. So far I gotta say the NAD is a big improvement.

What's the deal with the remote? The volume seems to be the only thing I can control with it. Is there an app for this? I couldn't find anything.

System Info:

MCU v2.05

DSP V1.04

Video v1.07

BluOS/OSD v2.12.10
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post #86 of 9050 Old 10-31-2017, 07:37 PM
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I'm looking at this avr but with all these issues I think I'll wait awhile and see what happens.

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post #87 of 9050 Old 10-31-2017, 08:27 PM
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Quote:
Originally Posted by markus767 View Post
Seriously?





Mic can be mounted on a tripod and cable length is 5.5m which is good. The calibration file looks suspiciously flat though. Will compare to a UMIK-1 at a later date.
So the mic input for the Dirac Live measurement isn't intended to be placed in the front of the unit where it it's labelled "mic"? That's confusing. I'll try it with the dongle thingy.

Yeah. That didn't work either.

Thanks.

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post #88 of 9050 Old 10-31-2017, 11:20 PM
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Frequently Asked Questions; Mic Connection

Quote:
Originally Posted by edved1 View Post
So the mic input for the Dirac Live measurement isn't intended to be placed in the front of the unit where it it's labelled "mic"? That's confusing. I'll try it with the dongle thingy.

Yeah. That didn't work either.

Thanks.
You have to plug the white USB interface into the USB hub that connects to the USB port at the back of the AVR.



Watch the video at the bottom of this page (step 4) on how to run Dirac Live:
https://nadelectronics.com/en_EU/dirac-live/
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post #89 of 9050 Old 10-31-2017, 11:43 PM
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Quote:
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Quote:
Originally Posted by markus767 View Post
NAD advised me to unplug the unit, wait for a minute and plug it back in. After switching the unit on the update automatically restarts but it got stuck at 99% again. Tried it 3 times. Waiting for NAD support...
Had to upgrade via RS232. Unit is back online. Will run some tests tomorrow.
This firmware solved my ARC issue! Finally it seems that they fixed the handshake issue with CEC. I conducted some general tests and now everything seems to work perfectly fine.

I'll setup Dirac once i receive the newest mic adapter, thanks for your posts.

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post #90 of 9050 Old 10-31-2017, 11:47 PM
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Quote:
Originally Posted by marcdevinci View Post
This firmware solved my ARC issue! Finally it seems that they fixed the handshake issue with CEC. I conducted some general tests and now everything seems to work perfectly fine.
Great. I personally switch off all that CEC stuff as it never seems to work right. My system is controlled by a Harmony Hub which works much better and is more flexible. Not that it wouldn't have its own quirks

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