Got a new Onkyo TXRZ920 receiver and have been using it happily for the last 10months. All of a sudden, running into an issue that has crippled our media experience: the spoken dialog content has gone missing in all surround modes.
Curious if anyone might have insights on why the spoken audio/dialog content would all of a sudden go missing? Every movie we watch for ANY content source (AppleTV, Amazon FireTV, BluRay) in any surround sound mode (DTS, Dolby, etc) plays with music/sounds/etc - but NO spoken dialog. Interestingly, I CAN hear the spoken dialog (from all channels) only when I set the receiver to "mono" mode. Troubleshooting so far:
+ changed HDMI cables: no change; no spoken dialog - just ambient sounds
+ tried content sources (AppleTV, Amazon FireTV, BluRay): no change; no spoken dialog - just ambient sounds
+ tried updating receiver firmware to latest: no change
+ reset/restarted all streaming devices: no change
Hoping for a little help.
Anyone else run into an issue like this? Thank you.