On the emotiva forums, the only way they seem to respond with any info is if enough people post angry messages (and get warned/blacklisted in the process). There's no info on the dropouts and they carefully changed "Coming in Q1 2019" to "Coming soon" for Dirac support... there's obviously a reason for that. They seem to believe that the update they did in February should make everyone happy and they did such a great job everyone should sit back and enjoy the thing. I love the one comment "I guess we broke something (one sound mode) while trying to fix another". It's not even said with a sense of urgency of fixing the problem they introduced, it's just like 'oh well, it happens'. I realize it's a complex task, but how is that other companies can do it without issues and drama?
I tried playing with the power-modes so that it doesn't take so long to boot up. Now, consistently, if the unit sits for more than a day or so, it will NEVER sync to any HDMI source (the one that it was left at or any other for that matter) at start-up without a hard reboot. The other day I found that the levels are being magically set back to 0 for most speakers every once in a while. I laugh every time I press a button on the remote (other than volume, which is the only thing that actually responds quickly) and wait for the system to recognize the input... it makes the old DirectV boxes look stellar. Every time I use it, there's a new problem.
It's really unbelievable how much they expect their customers to "bear with us". What's the biggest eye opener is that people just tolerate this from this company. When I bought the product, I just assumed it wouldn't be like that. Shame on me for not researching it more carefully... but I figured, if they'd been around for a long time and are developing multiple generations of these types of products, it can't be that bad. Again, my bad... I didn't know this is how they normally operate, had I read the XMC-1 forums I guess I could have gotten a taste of it.
I wouldn't expect Dirac to be available until the Summer, at the earliest, given the problem list. They won't even comment on Dirac anymore.
I am also getting tired of waiting for this thing to work out. I've started looking at some alternatives again. I only need 7.2.4 and would prefer 2 additional zones, Dirac (must have!) and... stability. I thought the last one was a given, but apparently not.