The *Official* Emotiva RMC-1 owners thread - Page 26 - AVS Forum | Home Theater Discussions And Reviews
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post #751 of 994 Old 06-12-2019, 05:57 AM
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Quote:
Originally Posted by Mashie Saldana View Post
So Emotiva is deploying 3rd party beta code that never was intended outside of their labs? Impressive.
I don't believe that is the case. What I recall from when this happened to the RMC owner who had this issue several months ago, the "ding" sound is essentially a digital watermark to protect the chip. Either a licence code needs to be added to the chip to remove the "ding" or these chips were only made for testing. He posted some info about it several months ago and my memory isn't the best since at the time it didn't impact me directly. All I recall is that like me, he had to return his RMC because it isn't anything that can be fixed with firmware or a simple swap.

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post #752 of 994 Old 06-12-2019, 06:18 AM
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Quote:
Originally Posted by deewan View Post
I don't believe that is the case. What I recall from when this happened to the RMC owner who had this issue several months ago, the "ding" sound is essentially a digital watermark to protect the chip. Either a licence code needs to be added to the chip to remove the "ding" or these chips were only made for testing. He posted some info about it several months ago and my memory isn't the best since at the time it didn't impact me directly. All I recall is that like me, he had to return his RMC because it isn't anything that can be fixed with firmware or a simple swap.
You could almost think Emotiva are a bit incompetent sending out such units.

I hope you receive a retail version next time.
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post #753 of 994 Old 06-12-2019, 08:45 AM
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Originally Posted by Mashie Saldana View Post
You could almost think Emotiva IS WITHOUT A DOUBT incompetent sending out such units.

I hope you receive a retail version next time.
Fixed!!!

Like I said earlier...CLOWN SHOW!!!!!!
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post #754 of 994 Old 06-12-2019, 09:17 AM
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You gotta wonder if someday college course textbooks for Small Business 101 will have a whole chapter on Emotiva and how NOT TO RUN a company.

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post #755 of 994 Old 06-12-2019, 11:02 AM
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I watch this thread as an outsider, partly because I sympathize with all of you that spent money on this nightmare and partly for the comedy of reading your hilarious posts. I applaud your humor amidst the frustration. I would be beyond livid.

I just can't believe they've botched this so badly, and I wonder if Emotiva can survive this. I couldn't even buy a proven separate amp from them in good conscience knowing what you guys are going through.

They need to scrap this, figure out how to make a processor, and give you all full credit toward that processor.

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post #756 of 994 Old 06-12-2019, 11:22 AM
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I just cut my losses and sold my XMC-1 yesterday for $1600. The XMC-1 was working totally fine without glitches but because the trade in was offered the decision was either keep the XMC-1 without ATMOS or going with the XMC-2 for additional $601 + shipping and passing again for 1 year (maybe more) of Calvary of beta testing firmwares without any guaranty of getting at the end a fully functional processor. Well, life is too short to waste it dealing with a company like Emotiva, more knowing that there are so many options out there, maybe not with Dirac at this price point but at least they are reliable and available.

I want to publicly apologize to @deewan when I told over here more than 6 months ago that only somebody with cash to burn or somebody on drugs would put that amount of cash on the RMC-1 knowing all the previous issues that plagued the XMC-1 HDMI board upgrade. My comment wasn't directly for you my friend and more like a warning for those willing to take this HUGE risk. I'm really sorry for all the pain and troubles you have been experiencing with the RMC-1 and I do really hope this could end with good results for you and for all of you dealing with the RMC-1 issues.
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post #757 of 994 Old 06-12-2019, 11:58 AM
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Quote:
Originally Posted by enricoclaudio View Post
I just cut my losses and sold my XMC-1 yesterday for $1600. The XMC-1 was working totally fine without glitches but because the trade in was offered the decision was either keep the XMC-1 without ATMOS or going with the XMC-2 for additional $601 + shipping and passing again for 1 year (maybe more) of Calvary of beta testing firmwares without any guaranty of getting at the end a fully functional processor. Well, life is too short to waste it dealing with a company like Emotiva, more knowing that there are so many options out there, maybe not with Dirac at this price point but at least they are reliable and available.
I don't see that the difficulties with the RMC-1 have reduced the value nor utility of the XMC-1.
I think there will be a time when the RMC-1(L), XMC-2, XMC-1 V3 will achieve stability on-par with the XMC-1 with V2 board.
Still, I am happy I have the V3 board functionality.

Hopefully Emotiva has an A-Team established and tasked with doing whatever it takes to make these products stable.
If that requires a V4 board, so be it.


My family is most annoyed with the 1+ minute cold-start time. 35 Watt stand-by offends my sensibilities but it is also not viable since fast power on fails to correct HDMI board issues that still occur.

- Rich
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post #758 of 994 Old 06-12-2019, 12:37 PM
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Originally Posted by enricoclaudio View Post
I want to publicly apologize to @deewan when I told over here more than 6 months ago that only somebody with cash to burn or somebody on drugs would put that amount of cash on the RMC-1 knowing all the previous issues that plagued the XMC-1 HDMI board upgrade. My comment wasn't directly for you my friend and more like a warning for those willing to take this HUGE risk. I'm really sorry for all the pain and troubles you have been experiencing with the RMC-1 and I do really hope this could end with good results for you and for all of you dealing with the RMC-1 issues.
[joke]
So you're saying the drugs I use were not the cause for the dinging? Other people heard the dinging on my unit too?
[/joke]

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post #759 of 994 Old 06-12-2019, 12:45 PM
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Originally Posted by deewan View Post
[joke]
So you're saying the drugs I use were not the cause for the dinging? Other people heard the dinging on my unit too?
[/joke]
I can hear it clearly and I'm not on drugs LOL. If I get that ding out my processor, I would poop my pants out of fear.

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post #760 of 994 Old 06-12-2019, 01:47 PM
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Originally Posted by RichB View Post
I don't see that the difficulties with the RMC-1 have reduced the value nor utility of the XMC-1.
I think there will be a time when the RMC-1(L), XMC-2, XMC-1 V3 will achieve stability on-par with the XMC-1 with V2 board.
Still, I am happy I have the V3 board functionality.

Hopefully Emotiva has an A-Team established and tasked with doing whatever it takes to make these products stable.
If that requires a V4 board, so be it.


My family is most annoyed with the 1+ minute cold-start time. 35 Watt stand-by offends my sensibilities but it is also not viable since fast power on fails to correct HDMI board issues that still occur.

- Rich
The utility maybe not, but the value, yes!! I sold mine yesterday at eBay for $1600 because it had 3 years left warranty. A few mins ago another was sold at eBay for $1200. Mine had he V3 HDMI board installed, the one sold today had the original 1.4 HDMI installed. So we can say that the $400 price difference is due to warranty and V3 HDMI board.
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post #761 of 994 Old 06-14-2019, 10:22 AM
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Quote:
Originally Posted by enricoclaudio View Post
... I sold mine yesterday at eBay for $1600 because it had 3 years left warranty. A few mins ago another was sold at eBay for $1200. Mine had he V3 HDMI board installed, the one sold today had the original 1.4 HDMI installed. So we can say that the $400 price difference is due to warranty and V3 HDMI board.
$400 ($399) is also the value Emotiva gives on trade in for the V3 board:
XMC-1 w/V1 + $1000 = XMC-2
XMC-1 w/V3 + $601 = XMC-2

So some eBay sales could be anticipating trade in, and paying accordingly, but you’re right that for those keeping the unit, the warranty is also important. One thing eBay buyers should be sure to do is to get the warranty transferred, otherwise the trade in value is $0.

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post #762 of 994 Old 06-14-2019, 12:35 PM
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Originally Posted by bmcleod View Post
$400 ($399) is also the value Emotiva gives on trade in for the V3 board:
XMC-1 w/V1 + $1000 = XMC-2
XMC-1 w/V3 + $601 = XMC-2

So some eBay sales could be anticipating trade in, and paying accordingly, but you’re right that for those keeping the unit, the warranty is also important. One thing eBay buyers should be sure to do is to get the warranty transferred, otherwise the trade in value is $0.
I requested to Emotiva via email the XMC-1 warranty/ownership transfer at 1:22 pm today and at 1:39 pm got response via email from Emotiva that the ownership transfer was completed. Warranty on the unit I sold is valid until 05/22/2022.
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post #763 of 994 Old 06-14-2019, 10:48 PM
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Originally Posted by flax View Post
With reference to our Facebook announcement of delays we are pleased to inform that the code has been completed so that it can be implemented by Emotiva and should not take long Flavio
Has anyone told this and send the code to Emotiva..?

Just wondering, because yesterday KeithL wrote in Emotiva Lounge's RMC-1 owners thread: "We are still awaiting the final details, and the final code, from Dirac. (Apparently integrating their code with our processor has proven to be somewhat more complicated than they had first assumed.) Rest assured that we will share all that information with everyone as soon as we actually have it."
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post #764 of 994 Old 06-15-2019, 05:11 AM
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Originally Posted by TimoJ View Post
Has anyone told this and send the code to Emotiva..?

Just wondering, because yesterday KeithL wrote in Emotiva Lounge's RMC-1 owners thread: "We are still awaiting the final details, and the final code, from Dirac. (Apparently integrating their code with our processor has proven to be somewhat more complicated than they had first assumed.) Rest assured that we will share all that information with everyone as soon as we actually have it."

I confirm that the code that was required on our side has been delivered so I imagine that Dirac Live will be available soon as in my previous post

Flavio

Warning: My posts might be biased even if in good faith, I work for Dirac Research :-)

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post #765 of 994 Old 06-15-2019, 03:17 PM
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Originally Posted by TimoJ View Post
Has anyone told this and send the code to Emotiva..?

Just wondering, because yesterday KeithL wrote in Emotiva Lounge's RMC-1 owners thread: "We are still awaiting the final details, and the final code, from Dirac. (Apparently integrating their code with our processor has proven to be somewhat more complicated than they had first assumed.) Rest assured that we will share all that information with everyone as soon as we actually have it."
History indicates that Emotiva will pass the buck at any given opportunity. They are gifted in the art of misdirection.

Emotiva will point to Dirac's delays without mention of their own contributions to said delay. Emotiva's own delays with the RMC-1's Griffin Lite (SHARC+) DSPs surely affected Dirac's development.

Dan Laufman wanted us to believe things would be different with their Griffin Lite SSPs.
Spoiler!

No Dirac 192Hz/24-bit, Auro3D, or Emomatic yet (maybe ever)? We'll just make a big announcement!
Emotiva Gets Ready For 11.5.8 Dolby Atmos
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post #766 of 994 Old 06-17-2019, 08:53 AM
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"We've also developed our own up-mixer that sounds very good. It'll take any format from stereo on up and turn it into a very sweet sound field using all available speakers. We've got to think of a cool name for it..."

This is one of the worst bait and switch letdowns of the RMC-1 in my opinion. I designed my dedicated theater room around the RMC's promised capabilities and they changed (and continue to change) the goal line.
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post #767 of 994 Old 06-17-2019, 09:13 AM
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I designed my dedicated theater room around the RMC's promised capabilities...
Did no one at AVS try to talk you out of designing a dedicated theatre room based on a promised upmixer?
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post #768 of 994 Old 06-17-2019, 09:32 AM
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Did no one at AVS try to talk you out of designing a dedicated theatre room based on a promised upmixer?
I know right? I'm hard-headed and will get my 11.4.6 processor eventually. Sitting on the RMC to see how Emotiva does through the summer on delivering a FW that fixes all of the little glitches, adds Dirac and "confirmation" of ETA on the expansion modules. Maybe the upcoming Atmos channel expansion will allow Emo to deliver some expanded channel processing to make use the extra channels we'll have with the expansion modules?

Too many unknowns from them right now... I've tried to stay out of the forums and just check in occasionally for updates, but the wait is becoming excruciating.
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post #769 of 994 Old 06-17-2019, 10:06 AM
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I know right? I'm hard-headed and will get my 11.4.6 processor eventually. Sitting on the RMC to see how Emotiva does through the summer on delivering a FW that fixes all of the little glitches, adds Dirac and "confirmation" of ETA on the expansion modules. Maybe the upcoming Atmos channel expansion will allow Emo to deliver some expanded channel processing to make use the extra channels we'll have with the expansion modules?

Too many unknowns from them right now... I've tried to stay out of the forums and just check in occasionally for updates, but the wait is becoming excruciating.
I don't see this happening any time soon, not even in a 1 year time frame. Be prepare for a LONG, LONG, LONG wait....

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post #770 of 994 Old 06-18-2019, 09:43 PM
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Originally Posted by flax View Post
I confirm that the code that was required on our side has been delivered so I imagine that Dirac Live will be available soon as in my previous post
KeithL of Emotiva just wrote:
Here is the status of Dirac on the RMC-1 (and the RMC-1L and XMC-2).
This information is current as of today 6/18/2019.
We are currently awaiting a software build from Dirac - which we expect soon (hopefully within the next week).
Once we receive this code we will have to do some work to integrate it into the RMC-1 firmware.
Once we start doing that we will have a much better idea about exactly how long it will take.
...
This is the latest and most up-to-date information as of today.
Please disregard anything different you may have heard elsewhere.


Still confused... So we should disregard what Dirac is saying and the code actually is not ready?
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post #771 of 994 Old 06-19-2019, 05:24 AM
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Why confused? We are talking about Emo and Keith - discount everything said
Add price hikes and its going to be interesting times.


P.S. Word of Dirac or Emo - that isn't even a question that needs to be answered.

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post #772 of 994 Old 06-19-2019, 05:34 AM
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So much negativity!



I'll add to some positivity...

The Emotiva RMC-1 does a great job converting DTS-X and Atmos to Stereo for my D-Box HEMC Motion Controller!


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post #773 of 994 Old 06-19-2019, 10:57 AM
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I have been using my RMC-1 quite a bit and am still on 1.3 FW and I really haven't had any show stopping bugs. I do get what sounds like a static pop in the speakers from time to time when changing channels on my dish or pressing pause/play. In the past couple days we watched US via the Kalediscape Strato and then Lego Movie 2 via OPPO 203 and did not have any sound abnormalities. Again, I run everything through the Lumagen and only audio is fed to my RMC-1 but I am glad that the RMC-1 is working great in my setup and I am hoping more and more get to experience this without any issues.

I would drop the RMC-1 quickly if I had some of the issues others have reported as it wouldn't be worth the headache.
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post #774 of 994 Old 06-19-2019, 11:05 AM
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Originally Posted by kaotikr1 View Post
I have been using my RMC-1 quite a bit and am still on 1.3 FW and I really haven't had any show stopping bugs. I do get what sounds like a static pop in the speakers from time to time when changing channels on my dish or pressing pause/play. In the past couple days we watched US via the Kalediscape Strato and then Lego Movie 2 via OPPO 203 and did not have any sound abnormalities. Again, I run everything through the Lumagen and only audio is fed to my RMC-1 but I am glad that the RMC-1 is working great in my setup and I am hoping more and more get to experience this without any issues.



I would drop the RMC-1 quickly if I had some of the issues others have reported as it wouldn't be worth the headache.


I was on the verge of purchasing several times. I’ll be honest...of all the reported issues many have with the RMC-1 the show stopper for me is the crazy pops and momentary distortion many experience at times in their speakers. Maybe they are harmless noises, maybe not but I’m not willing to take the chance that some freak sound destroys any of my speakers. All it takes is one freak incident which seems fairly common with the piece right now. I’ll beta test a processor but not at the risk of my speakers.


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post #775 of 994 Old 06-19-2019, 11:10 AM
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Originally Posted by dinamigym View Post
I was on the verge of purchasing several times. I’ll be honest...of all the reported issues many have with the RMC-1 the show stopper for me is the crazy pops and momentary distortion many experience at times in their speakers. Maybe they are harmless noises, maybe not but I’m not willing to take the chance that some freak sound destroys any of my speakers. All it takes is one freak incident which seems fairly common with the piece right now. I’ll beta test a processor but not at the risk of my speakers.


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That is likely a smart approach, my pops are very very faint, and they are not frequent. I luckily have not had any other bad sounds ever come out of my speakers, if that did happen, even once I think I would send it back and move on as that could be a sticky situation to be in trying to prove it was the processor damaging the speakers.
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post #776 of 994 Old 06-19-2019, 11:38 AM
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I am on the "not" side of the RMC-1 fence at the moment.

Background: I purchased my XMC-1 after the initial rash of bugs were worked through and Dirac Live was available since DL was my main reason for switching (I also wanted 4K capability, but had no idea it would take so long -- they told me 2-3 months and it took over a year followed by another year of troubleshooting). I had a couple of minor bugs and one major bug that were all very quickly fixed (within a week or two). It was stable until the new v3 HDMI board and it took them many months (actually about a year) to get it back to close to where it was, albeit now working with 4K devices. At the moment there are a few response issues, and it still needs a cold start (power cycle) every other week or so, by in my system it is functional and acceptable. There are a few muting/popping issues but nothing too loud and none that are frequent or constant (e.g. occurring every X minutes). That is not true for all, but my read here and on the Emo Lounge seems to indicate most folk are doing OK with it.

Looking at the RMC-1, IMO it looks to be still a beta product (works for some, not for others, and many more have a few issues they are/can live with). Dirac Live should be released "soon" (a month?) and there will likely be some churn as they get it implemented and integrated with everything else. I'd guess 2-3 months barring major issues. That is probably the first time I would consider buying the RMC-1 if I just wanted to plug and play. I am considering changing processors sometime in the next 12 months or so so the RMC-1 and XMC-2 are still in play, but the XMC-1 v3 mess followed by (and intermingled with) the RMC-1 rollout is enough that I'll probably look elsewhere. The big counter is the trade-up offer they have; that is a significant amount of money on the table, have to decide if it is worth the risk. At this point I can sit back and watch whilst hoping Emotiva gets the RMC-1 (and RMC-1L, and XMC-2) working well by the end of the year. Fingers crossed...

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post #777 of 994 Old 06-20-2019, 09:25 AM
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Some more fuel for the fire from Lonnie over at the Lounge



Quote:
Dirac: I'm do not know this gentleman that has been posting over on the AVS forum. He certainly isn't anyone I deal with directly at the Dirac and I can tell you with absolute certainty that he is not in the inner circle of what is going on. The truth is this. About half way through the development of the RMC-1 Dirac informed us that they were moving to a new code base and we would have to use it. Our legacy platform would no longer be allowed moving forward because it was to much work for them to support all the different companies using Dirac in different ways. Everyone would have to use the same version of code and Dirac would be the ones to get the deep code in the DSP chips, we would be responsible for the control interface. We have been promised by Dirac that they now have the deep code in the ADI chips and that a very basic version of this would be sent to use within a week to get us started on the interface. But it is by no means a complete API. Once we get this we will start work on our part.
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post #778 of 994 Old 06-20-2019, 09:28 AM
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Some more fuel for the fire from Lonnie over at the Lounge


Whatever the case...that sounds like Dirac and the RMC-1 are a ways off.


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post #779 of 994 Old 06-20-2019, 09:28 AM
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post #780 of 994 Old 06-20-2019, 12:49 PM
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Quote:
Originally Posted by millst View Post
Some more fuel for the fire from Lonnie over at the Lounge
Flavio Fellah (Dirac) CAUTION


Lonnie seems to have conflated a few things. Emotiva moved to the 5th-gen ADI (SHARC+) DSP which is what required the new code base. Emotiva is the only company I know of using 5th-gen SHARCs for Dirac Live. Everyone else still uses 4th-gen. I haven't heard of any companies using 4th gen SHARCs having to move to a new code base. If Lonnie statements are accurate, what would it mean for the XMC-1 (4th-gen SHARC I believe)? Is Dirac Live 2.x coming or not? No further Dirac updates for the XMC-1?

This is simply who Emotiva is and how they (Dan & Lonnie) operate. https://media1.tenor.com/images/5d23...b97b/tenor.gif Who is still surprised at this point?
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