The *Official* Emotiva RMC-1 owners thread - Page 30 - AVS Forum | Home Theater Discussions And Reviews
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post #871 of 1009 Old 07-20-2019, 08:59 AM
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Quote:
Originally Posted by Harmonium View Post
How do you do a full reset?
A power cycle should do it but look in the manual how to restore factory settings. You'll have to re-enter all of your customizations, of course.

It's a last-ditch effort; I suspect (like others) it'll have to go back to reflash, or be done by a local service center. It usually takes a special cable, special loader software, some hardware changes (interior switches and/or resistor changes), and the knowledge to make it happen when a flash goes bad.

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post #872 of 1009 Old 07-20-2019, 09:36 AM
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Originally Posted by DonH50 View Post
A power cycle should do it but look in the manual how to restore factory settings. You'll have to re-enter all of your customizations, of course.

It's a last-ditch effort; I suspect (like others) it'll have to go back to reflash, or be done by a local service center. It usually takes a special cable, special loader software, some hardware changes (interior switches and/or resistor changes), and the knowledge to make it happen when a flash goes bad.
To do a full reset I have to have access to the menu. I don't even get there!
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post #873 of 1009 Old 07-20-2019, 09:46 AM
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Originally Posted by Harmonium View Post
To do a full reset I have to have access to the menu. I don't even get there!
As we've pretty much all said, you need to contact Emotiva or one of their service centers. If the operating system (OS) is not booting there's not much you can do.

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post #874 of 1009 Old 07-20-2019, 02:32 PM
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Originally Posted by enricoclaudio View Post
It would be a very ridiculous move from Emotiva to say that the RMC-1 now can do only 48KHz because the new Dirac Live 2.0 requires more power from the processor when an entry level 5 years old model like the NAD T758 V3 can run Dirac Live 2.0 and store 3 x Dirac Presets.
Not exactly apples-to-apples as the NAD v3 utilizes new DSP hardware for Atmos/Dts:X/Dirac. NAD's MDC architecture does deliver what Emotiva sought to with the XMC-1 [and now RMC-1] platform. I upgraded an older M15HD that now has all of the functionality of the M17mk2 (sans XLRs and color display panel).

Dirac told me that DL 2.x does not require substantially more horsepower than DL 1.x and that the XMC-1 could easily support it if Emotiva so chose.
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Originally Posted by Harmonium View Post
I tried to install the new firmware update. At the phase Updating HDMI it failed. A blinking message was telling me to Reboot and Retry. It is what I did and now I'm stucked at the RCM-1 starting screen on the unit.

Is there a solution? Can I force the update?
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Originally Posted by DonH50 View Post
It's a last-ditch effort; I suspect (like others) it'll have to go back to reflash, or be done by a local service center. It usually takes a special cable, special loader software, some hardware changes (interior switches and/or resistor changes), and the knowledge to make it happen when a flash goes bad.
I sure hope @DonH50 is wrong. There is no excuse not to have a thin bootOS to recover the system in cases such as this. I'd be shocked if your only recourse is to return for service. But like @DonH50 stated, there is no avoiding contacting them since no recovery procedures have been published to my knowledge.

Last edited by Marc Alexander; 07-20-2019 at 02:37 PM.
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post #875 of 1009 Old 07-20-2019, 03:17 PM
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Originally Posted by Marc Alexander View Post
Not exactly apples-to-apples as the NAD v3 utilizes new DSP hardware for Atmos/Dts:X/Dirac. NAD's MDC architecture does deliver what Emotiva sought to with the XMC-1 [and now RMC-1] platform. I upgraded an older M15HD that now has all of the functionality of the M17mk2 (sans XLRs and color display panel).

Dirac told me that DL 2.x does not require substantially more horsepower than DL 1.x and that the XMC-1 could easily support it if Emotiva so chose.


I sure hope @DonH50 is wrong. There is no excuse not to have a thin bootOS to recover the system in cases such as this. I'd be shocked if your only recourse is to return for service. But like @DonH50 stated, there is no avoiding contacting them since no recovery procedures have been published to my knowledge.
I'm sure there is a back door to revert to the previous installed firmware. Well, it should have! It is not a solution for me to send it back to Emotiva to flash it back. Imagine if we all have to return it because there is a bug in the firmware installation. Well, my dealer does not know what to do with it! He told me that it never happened before. Well, now I have to wait till monday morning...
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post #876 of 1009 Old 07-20-2019, 06:18 PM
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Unfortunately a number of folk have had to send their processors (various flavors) back to the factory after a failed flash update.

"After silence, that which best expresses the inexpressible, is music" - Aldous Huxley
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post #877 of 1009 Old 07-20-2019, 09:26 PM
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Originally Posted by DonH50 View Post
Unfortunately a number of folk have had to send their processors (various flavors) back to the factory after a failed flash update.
Including the RMC-1?
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post #878 of 1009 Old 07-21-2019, 07:54 AM
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Originally Posted by Marc Alexander View Post
Including the RMC-1?
Yes. Only one that I recall so far, maybe two, but I have not been paying that much attention. There are not a lot in the wild and not a lot of FW updates released yet. Most of the activity is on the Emotiva Lounge thread rather than here.

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post #879 of 1009 Old 07-21-2019, 11:18 PM
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Originally Posted by Marc Alexander View Post
Including the RMC-1?
I know of at least one bad firmware flash by an owner. He had to send it back to fix....

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post #880 of 1009 Old 07-23-2019, 06:46 AM
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I just upgraded to a Samsung 82" Q90 TV from a older Pioneer Elite 60". I have a XMC-1 running my 7.1 system and will use the trade in program to upgrade so I have HDMI 2.0. My question is being that I'm staying with 7.1 sound and the only balanced amps I have are my 2 XPA-1's would the RMC-1L sound better then the XMC-2 or is the processing the same except for all outputs being the same.
I was one of the first to receive the XMC-1 and I have not had a problem with it since day one I hope I will be able to say the same for the new unit.

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post #881 of 1009 Old 07-24-2019, 11:27 PM
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Originally Posted by vermont99 View Post
I just upgraded to a Samsung 82" Q90 TV from a older Pioneer Elite 60". I have a XMC-1 running my 7.1 system and will use the trade in program to upgrade so I have HDMI 2.0. My question is being that I'm staying with 7.1 sound and the only balanced amps I have are my 2 XPA-1's would the RMC-1L sound better then the XMC-2 or is the processing the same except for all outputs being the same.
I was one of the first to receive the XMC-1 and I have not had a problem with it since day one I hope I will be able to say the same for the new unit.
Why just upgrade the HDMI in your XMC-1?
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post #882 of 1009 Old 07-25-2019, 03:39 AM
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Originally Posted by vermont99 View Post
I just upgraded to a Samsung 82" Q90 TV from a older Pioneer Elite 60". I have a XMC-1 running my 7.1 system and will use the trade in program to upgrade so I have HDMI 2.0. My question is being that I'm staying with 7.1 sound and the only balanced amps I have are my 2 XPA-1's would the RMC-1L sound better then the XMC-2 or is the processing the same except for all outputs being the same.
I was one of the first to receive the XMC-1 and I have not had a problem with it since day one I hope I will be able to say the same for the new unit.
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Why just upgrade the HDMI in your XMC-1?
We just had a lengthy discussion in the Lounge about some of the differences between the XMC-1, XMC-2, and RMC-1/1L when it comes to balanced circuits. I posted the pertinent details in the poll thread on the above units.

In your case, likely the difference you might hear going to the XMC-2 would be the change in DAC chips, however it also came to light that it is fully balanced on all channels. The RMC-1L has a better build quality, display, and appearance, as well as some advantages in DAC configuration for the surround channels, but it might be difficult to hear. The XMC-2 is a lot of bang for the buck, and a big plus with a trade to any new unit is refreshing your 5 year warranty.

That said, the XMC-1 is a very nice, stable, and good sound, but you’d still have to upgrade to the HDMI V3 board to keep that, slightly less stable, but pretty good at this point (though currently unavailable). Right now, no one can say how the XMC-2 will come out of the gates, but the trade in price is hard to resist.

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post #883 of 1009 Old 08-01-2019, 07:47 AM
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I see where the 40% off cards are now being advertised on e-Bay for less than $500. I'd say demand is way off until the product matches the hype.

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post #884 of 1009 Old 08-01-2019, 08:23 AM
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I see where the 40% off cards are now being advertised on e-Bay for less than $500. I'd say demand is way off until the product matches the hype.
Are the 40% cards transferable ?
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post #885 of 1009 Old 08-01-2019, 08:30 AM
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Are the 40% cards transferable ?

Yes.

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post #886 of 1009 Old 08-01-2019, 08:38 AM
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Yes.
Cool, I am still interested in the RMC-1, I will wait another 3 months to see how much more development they make.
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post #887 of 1009 Old 08-01-2019, 12:35 PM
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Cool, I am still interested in the RMC-1, I will wait another 3 months to see how much more development they make.
The downside to that, for you, is that once the RMC-1 has all the bugs out, sales will go up and the 40% cards will be worth more. Time to buy is now, if you want to take the risk.
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post #888 of 1009 Old 08-02-2019, 04:07 PM
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Spare change u tube channel has just got the RMC1 to review
I am looking forward to seeing what shane has to say
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post #889 of 1009 Old 08-02-2019, 07:09 PM
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Wasn't looking promising. Both his preview and Youthmans show f.ex. huge delays when doing something simple like changing volume one click...LOL.
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post #890 of 1009 Old 08-03-2019, 05:21 PM
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Wasn't looking promising. Both his preview and Youthmans show f.ex. huge delays when doing something simple like changing volume one click...LOL.
Actually, the volume does fine. If you watch my video, there is a bit of a lag though when switching inputs (HDMI 1, HDMI 2) or sound processing. It says "Please Wait." You are able to continue to switch even though it says "Please Wait." Hopefully a firmware update will speed up the video and audio switching as well as the 1 minute boot up time.
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post #891 of 1009 Old 08-04-2019, 12:40 PM
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I wouldn’t expect the boot time to get much better, we’ve dealt with it on the XMC for years and if anything it increased a few seconds with the 4K board, but they seem to be making progress on the RMC’s responsiveness, and hopefully that will continue. Most have reported big advances all around with FW 1.4.

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post #892 of 1009 Old 08-04-2019, 01:36 PM
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Quote:
Originally Posted by youthman View Post
Actually, the volume does fine. If you watch my video, there is a bit of a lag though when switching inputs (HDMI 1, HDMI 2) or sound processing. It says "Please Wait." You are able to continue to switch even though it says "Please Wait." Hopefully a firmware update will speed up the video and audio switching as well as the 1 minute boot up time.
Enable the video pass through so it only goes in stand by mode and not off. That way it boots in seconds.
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post #893 of 1009 Old 08-05-2019, 08:20 AM
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Originally Posted by youthman View Post
Actually, the volume does fine. If you watch my video, there is a bit of a lag though when switching inputs (HDMI 1, HDMI 2) or sound processing. It says "Please Wait." You are able to continue to switch even though it says "Please Wait." Hopefully a firmware update will speed up the video and audio switching as well as the 1 minute boot up time.
The switching speeds for inputs has already been improved and Emotiva has warned us that we shouldn't expect that the input switching speeds to increase much more.

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post #894 of 1009 Old 08-12-2019, 03:12 PM
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I also posted the following on the Emotiva Lounge board.


Received my RMC-1 on the 24th of last month and up until a week ago was working without issue. The end of last week I started having what seems to me to be a really strange issue while watching tv (Verizon Fios system).

1. The RMC Standby mode is set for Video Remains On (have been set like this since it was received).

2. Turn-On Input is set for the one the tv is connected to.

2. Any setting that even looks like CEC, ARC, etc. is turned off in all my source devices. I have never used this setting.

3. Cable Box is connected to RMC-1 via premium certified HDMI cable. The RMC-1 is connected to the tv via 1 premium certified HDMI cable.

Believe that is all of the pertinent settings.

Now for the issue:

A. While watching tv will all of a sudden loose the Video signal. Because of the connections I am using, will still get the audio through a sound bar connected to the tv.

B. To get the video back I turn the RMC on. HOWEVER, instead of coming on like you would expect with the Video Remains On setting, the unit powers on as if it was set for Lowest Power. As soon as the unit finishes the boot process, the video returns.

C. I then check the settings for Standby and it is still set for Video Remains On.

D. One other strange thing is that this seems to happen only once in a 24hr period. The first 3 times it happened about 8 PM. The last in this 3 time sequence was Saturday night about 8 PM. Sunday had no issues so I thought maybe the Gremlin had left. This morning (Monday) my son started watching tv. He told me the video went out. He left it on for a minute or so to see if it would clear up, when it didn't he turned the tv off. Later this morning when I turned the tv on the video was still off. I turned the RMC on and it went through its Lowest Power boot sequence and all was ok when it finished. I also changed the inputs for the tv and Bluray to see if it is a bad HDMI input. So far so good today.

That is about it for what is going on. This has not happened with any of the other sources but they are not on for as long as the tv is normally. Maybe a couple of hours to watch a movie while the tv can be on for pretty much all day.

Have contacted Emotiva about this but they are pretty much at a loss as to what is happening. Seem to think it is a CEC or ARC issue but like I noted above all of those settings are turned off and never used. I should mention that this issue has not happened with any other receiver or processor that I have used. Have been using Verizon Fios for quite a few years now with no issue. Have used Marantz, Denon, and Yamaha products with no problem. My old XMC-1 also did not have this problem.

I suggested to support that I put my Marantz 8805 back in to see what happens but was told this would not help (must admit not sure why). From what has happened in the past, I am not sure any other source would be on long enough to trigger (?) the problem.

Ok, guess have I gone on long enough about this. If anyone can think of something I can try I would really appreciate it.

Best Regards,

Steve A.

Spoiler!
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post #895 of 1009 Old 08-12-2019, 05:34 PM
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Originally Posted by RetiredandLovingIt View Post
I suggested to support that I put my Marantz 8805 back in to see what happens but was told this would not help (must admit not sure why). From what has happened in the past, I am not sure any other source would be on long enough to trigger (?) the problem.

Ok, guess have I gone on long enough about this. If anyone can think of something I can try I would really appreciate it.

Best Regards,

Steve A.
Unlike Emotiva tech support, I'll tell you how I fixed all of my RMC issues. I put an 8805 into my equipment rack. I still own the RMC, but it's tucked away in it's box. Supposedly FW 1.4 is much improvement, but I'm waiting for FW 1.5 and several positive reviews before I swap out processors again.
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post #896 of 1009 Old 08-12-2019, 08:14 PM
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Quote:
Originally Posted by deewan View Post
Unlike Emotiva tech support, I'll tell you how I fixed all of my RMC issues. I put an 8805 into my equipment rack. I still own the RMC, but it's tucked away in it's box. Supposedly FW 1.4 is much improvement, but I'm waiting for FW 1.5 and several positive reviews before I swap out processors again.

I still have my 8805. Might just be the best solution as you point out.


I like the sound of the RMC but must admit that the 8805 is rock solid when it comes to performance.


Regards,


Steve
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post #897 of 1009 Old 08-15-2019, 05:01 PM
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LATEST RELEASE RMC-1 FIRMWARE - as of 8/15/2019 - firmware v1.5



WARNING:

This Firmware update is ONLY for the RMC-1 !

DO NOT install this firmware update file on an XMC-1 !


This link will get you the latest version of the RMC-1 firmware as of 8/15/2019 (v1.5) :
www.dropbox.com/s/9rt9qpk3f0ws6m7/EmotivaUpdate-1_5-2019_08_14.dat?dl=0

The download is a DAT file.
Place it in the main folder of a USB stick formatted FAT32.
(Make sure there are no other firmware update files in the main folder!)

RELEASE NOTES:


Among other improvements, this firmware update includes a new, totally re-written, and completely proprietary version of Bass Management code for the RMC-1.
The result is an audibly better integration between your subs and main speakers.

For this reason we consider this to be a strongly recommended update.


In addition, we have fixed a variety of minor quirks, including some that we discovered, and some that were reported to us by customers and Beta testers.


One of the more significant bugs we fixed was a crackling in the height channels that was reported by a few customers.


We also made some improvements to the speed and consistency of some menu update operations.


A NOTE ABOUT DIRAC ROOM CORRECTION

We are continuing to move forward on preparing the RMC-1 to work with the latest version of Dirac Live Room Correction.
While we're still waiting for final code from Dirac, we have made significant progress on the development work necessary to integrate their code into our firmware.

We will continue to keep you updated as the situation progresses.

- AUDIO: (7.2.4 Atmos) EMOTIVA RMC-1 | McIntosh MC-8207 + CROWN XLS 2502, 1502 | KEF LS50, SVS Prime Elevations, RYTHMIK G25HP + L22
- VIDEO: SONY OLED 65A9G | Panasonic UB820 | 44TB Synology DS1815+ | Dune Solo 4K | XBOX ONE X SCORPIO | PS4 PRO | Apple TV 4K | HTPC/Gaming Rig (Ryzen 3700X, GIGABYTE X570 I AORUS PRO WIFI, 16GB, STRIX OC 1080TI, Auzen HDMI XFi)

Last edited by Geronimo.USMC; 08-15-2019 at 05:07 PM.
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post #898 of 1009 Old 08-15-2019, 08:33 PM
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The *Official* Emotiva RMC-1 owners thread

Quote:
Originally Posted by Geronimo.USMC View Post
LATEST RELEASE RMC-1 FIRMWARE - as of 8/15/2019 - firmware v1.5



WARNING:

This Firmware update is ONLY for the RMC-1 !

DO NOT install this firmware update file on an XMC-1 !


This link will get you the latest version of the RMC-1 firmware as of 8/15/2019 (v1.5) :
www.dropbox.com/s/9rt9qpk3f0ws6m7/EmotivaUpdate-1_5-2019_08_14.dat?dl=0

The download is a DAT file.
Place it in the main folder of a USB stick formatted FAT32.
(Make sure there are no other firmware update files in the main folder!)

RELEASE NOTES:


Among other improvements, this firmware update includes a new, totally re-written, and completely proprietary version of Bass Management code for the RMC-1.
The result is an audibly better integration between your subs and main speakers.

For this reason we consider this to be a strongly recommended update.


Oh my. Bass mgmt has traditionally been an Emo blind spot. Has anyone measured what it was doing, and what it is doing now? It’s a pity folks like Markus who actually tested this kind of issue have been run off of AVS.

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post #899 of 1009 Old 08-16-2019, 06:53 AM
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Quote:
Originally Posted by DS-21 View Post
Oh my. Bass mgmt has traditionally been an Emo blind spot. Has anyone measured what it was doing, and what it is doing now? It’s a pity folks like Markus who actually tested this kind of issue have been run off of AVS.
Markus was seen a few days ago posting in the NAD threads
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post #900 of 1009 Old 08-17-2019, 09:14 AM
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My unit just got back from Emotiva! My firmware update failed so I had to send them my RMC-1.
After one month, I was so happy to install it and start it up!
I started up and a big surprise! err: init AXMC1
The unit never started up!

Does anyone know the meaning of this error?
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