The *Official* Emotiva RMC-1 owners thread - Page 33 - AVS Forum | Home Theater Discussions And Reviews
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post #961 of 1090 Old 09-13-2019, 05:12 PM
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JBL just introduced their SDP-55.
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The JBL retail price is $6K???
With JBL, Lexicon and Arcam all under the Harman umbrella, expect variations on the same processor platform. For example:
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The new AV40 preamp has Harman DNA and is similar to the new JBL Synthesis SDP-55. It odes not have Dante, Dirac bass management Auro and Logic 16. However, at $4,500 MSRP it is $1,500 less than the SDP-55 and will be available in December, the SDP-55 is not available until 2020.


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post #962 of 1090 Old 09-13-2019, 06:26 PM
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It's a good time to be shopping for a processor. Looks like we'll have a lot to choose from in the next few months. Good thing my theater isn't close to being finished (I guess).

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post #963 of 1090 Old 09-14-2019, 05:02 AM
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I wonder if Emotiva will ever get the expansion modules done. I noticed on the Atmos thread that the RMC-1 was listed as 28 channel and I thought it was only 16. It is 16, but I ended up reading about Emotiva talking about channel expansion up to 28. I have had thoughts the past several years of trying the 24.x.10 max Atmos HOME layout with small speakers but downscaled to a two row seating instead of the three rows per Dolby's speaker placement for 24.x.10. With two rows you would lose one row's ceiling speakers and two side speakers on each side, which works out to 20.x.8. So a 28 channel pre-pro would have the max number of channels I would ever want. And without being $30K.
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post #964 of 1090 Old 09-14-2019, 04:58 PM
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The JBL jumped to the top of my list, sorry but I am losing interesting in the RMC-1 very fast with all the competition that will be coming out in the next 6-12 months.
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post #965 of 1090 Old 09-14-2019, 09:48 PM
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I was trying to watch the movie Drunk Parents on Blue Ray tonight. I wasn't getting any audio out of the RMC-1. I pulled the plug on everything to do a reset and still nothing. I then put a different disc in and got audio. So I then went to the settings on the disc and changed from 5.1 DTS to 2 channel stereo and finally got sound. Has anyone experienced this issue? Is there any work around to get 5.1 DTS or do you have to just live with 2 channel when it acts up?

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post #966 of 1090 Old 09-15-2019, 01:24 AM
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Originally Posted by deewan View Post
I'm closely watching for when the 30-day return policy starts with Emotiva because I am not sure the Emotiva sticks around if the Monoprice processor comes out with a clean release or if Anthem updates their processors next year with a 16 (or more) channel unit.
How does that return policy work anyway? Does anyone who buys an RMC-1 get an "until Dirac" return policy or only people who bought before a certain date? What about the XMC-2? Do people get an "until Dirac" return policy or just the standard 30-day one?
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post #967 of 1090 Old 09-15-2019, 07:35 AM
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Originally Posted by Maconi View Post
How does that return policy work anyway? Does anyone who buys an RMC-1 get an "until Dirac" return policy or only people who bought before a certain date? What about the XMC-2? Do people get an "until Dirac" return policy or just the standard 30-day one?
My understanding is the 30-day return policy for the RMC has not begun yet for anyone regardless of when they purchased it. Emotiva has communicated they plan on starting the return policy when Dirac is released, but plans can/could change. I've often been interested if Dirac is released today, how would they justify starting the 30-day countdown when they still have some fairly basic features (hdmi lock, DTS decoding) that do not work properly. Regardless, an example would be if Emotiva communicates the return policy begins Oct 1, everyone who has purchased a RMC prior to Oct 1 wold have the same return policy deadline of Oct 30th.

I am not sure about anything about the XMC-2 other than I will not own one.

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post #968 of 1090 Old 09-15-2019, 07:40 AM
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Originally Posted by Jet Flyer View Post
I was trying to watch the movie Drunk Parents on Blue Ray tonight. I wasn't getting any audio out of the RMC-1. I pulled the plug on everything to do a reset and still nothing. I then put a different disc in and got audio. So I then went to the settings on the disc and changed from 5.1 DTS to 2 channel stereo and finally got sound. Has anyone experienced this issue? Is there any work around to get 5.1 DTS or do you have to just live with 2 channel when it acts up?
I've experienced this issue and it has been reported to Emotiva months ago. The workaround that I've found to always work is to change the soundtrack format form the disc or file to any soundtrack other than DTS. Let the audio work start and then switch back to DTS soundtrack. I think I have a video on YouTube of it from when I was reporting other issues... let me know if you need to see the video.

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post #969 of 1090 Old 09-15-2019, 08:23 AM
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Thanks Deewan, I was going to try that but couldn't find a button on my harmony app that took me back to the setup page once I started it in 2 channel. Maybe I'll have to track down the Sony remote next time.

I do like the simplicity of the RMC-1 face panel and like the processor. It would be nice if they could work out the bugs in their mobil app so its more usable. I guess that will come in time.
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post #970 of 1090 Old 09-15-2019, 09:46 AM
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What is the clean output voltage on the RMC? How about impedance? Anyone test?
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post #971 of 1090 Old 09-15-2019, 08:59 PM
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Originally Posted by Jet Flyer View Post
Thanks Deewan, I was going to try that but couldn't find a button on my harmony app that took me back to the setup page once I started it in 2 channel. Maybe I'll have to track down the Sony remote next time.

I do like the simplicity of the RMC-1 face panel and like the processor. It would be nice if they could work out the bugs in their mobil app so its more usable. I guess that will come in time.
You can either hit the audio button for your player or yo can hit the "pop-up menu" button and select the audio option.... Then skip audio tracks and you should be good to go.

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post #972 of 1090 Old 09-16-2019, 09:15 AM
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Originally Posted by deewan View Post
.... I get a blue screen 50% of the time when switching to the Oppo 203 input on my RMC. Others have reported the same. ...
How do you reproduce this? For the last couple months I’ve only played UHD disks on my 203, but I’ve played quite a few. I’ve also played some 4K demo files of various file types through the USB port. I use a Harmony to turn the 203 on and switch to the RMC’s HDMI 2, but no blue screens, just a clean Oppo home screen. I purchased the RMC-1 right when 1.5 was released, so that’s all I’ve used.

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post #973 of 1090 Old 09-16-2019, 10:04 AM
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Originally Posted by deewan View Post
I am not sure about anything about the XMC-2 other than I will not own one.
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Hello,

Thank you for your interest in Emotiva! The 30 day trial period for the XMC-2 would start at the point that the unit is received after purchase.

Please let us know if you have any additional questions or we can help you further.

Grayson Harper
Customer Care Specialist
Emotiva Audio Corporation
615 790-6754
www.emotiva.com
Looks like you only get the extended warranty if you buy an RMC-1 (even though they both lack Dirac).
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post #974 of 1090 Old 09-16-2019, 11:02 AM
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How do you reproduce this? For the last couple months I’ve only played UHD disks on my 203, but I’ve played quite a few. I’ve also played some 4K demo files of various file types through the USB port. I use a Harmony to turn the 203 on and switch to the RMC’s HDMI 2, but no blue screens, just a clean Oppo home screen. I purchased the RMC-1 right when 1.5 was released, so that’s all I’ve used.
I've be greeted by the blue screen both from a cold start and after using the RMC and then switching to the Oppo after having the system on for a while. It doesn't always happen, but I'd wager about 50% of the time it does. There is at least one other RMC owner on the Emo-boards that has the same experience I do. I have yet to experience the issue if I send only the audio to the RMC.

Similar situation with my Cable Box. I sometimes don't get audio to lock on and I need to switch inputs. The work around for that seems to be using the digital audio output instead of hdmi for both video and audio. But I'm not a big fan of adding cables when I should have a processor that can handle all hdmi connections.

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post #975 of 1090 Old 09-16-2019, 11:20 AM
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Originally Posted by Maconi View Post
Looks like you only get the extended warranty if you buy an RMC-1 (even though they both lack Dirac).
Thanks for sharing. To be clear, it's not an extended warranty. It's a delayed or extended 30-day return policy, the warranty still starts on day one of ownership.

This is interesting though since Emotiva said the purpose of the return policy not starting was because the RMC didn't have Dirac. If the XMC-2 doesn't have it either....

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post #976 of 1090 Old 09-16-2019, 12:18 PM
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Originally Posted by deewan View Post
Thanks for sharing. To be clear, it's not an extended warranty. It's a delayed or extended 30-day return policy, the warranty still starts on day one of ownership.

This is interesting though since Emotiva said the purpose of the return policy not starting was because the RMC didn't have Dirac. If the XMC-2 doesn't have it either....
It's disappointing and has cost them a sale. I was going to try the XMC-2 out and if it was good enough for my needs, keep it. If the warranty is only for 30 days I might get stuck with a receiver that doesn't get Dirac for months though (I would return it if another company like Monoprice released a receiver with Dirac before Emotiva, especially with the headstart Emotiva has).

Now I guess I'll instead just sit on my hands until the HTP-1 releases (although it sucks having an unusable 5.2.4 system staring at you every day).
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post #977 of 1090 Old 09-16-2019, 12:43 PM
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Originally Posted by Maconi View Post
It's disappointing and has cost them a sale. I was going to try the XMC-2 out and if it was good enough for my needs, keep it. If the warranty is only for 30 days I might get stuck with a receiver that doesn't get Dirac for months though (I would return it if another company like Monoprice released a receiver with Dirac before Emotiva, especially with the headstart Emotiva has).

Now I guess I'll instead just sit on my hands until the HTP-1 releases (although it sucks having an unusable 5.2.4 system staring at you every day).
Again, to be perfectly clear.... the warranty for the XMC-2 nor the RMC-1 have been extended. The 30-day money back return policy has not started for anyone who has purchased a RMC-1. From what you have shared the 30-day return policy for the XMC-2 starts once the processor is delivered.

I'd wager if you ordered the RMC-1 or the XMC-2 and enjoyed the sound enough in the first 30-days without Dirac, then you would not get stuck with a processor. If you need Dirac to make your system sound good, as you implied waiting for Emotiva to release Dirac on the XMC-2 or buying a competing brand (once released) are your options. You could also buy an inexpensive AVR with immersive sound if you want to take advantage of your 5.2.4 speakers now.
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post #978 of 1090 Old 09-16-2019, 12:54 PM
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Originally Posted by Maconi View Post
(although it sucks having an unusable 5.2.4 system staring at you every day).
Buy a secondhand or discounted Denon AVR-X4x00 in the meantime (equivalent to Marantz AV770X). You'll be able to resell it a little to no loss.
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post #979 of 1090 Old 09-16-2019, 02:44 PM
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Originally Posted by deewan View Post
I've be greeted by the blue screen both from a cold start and after using the RMC and then switching to the Oppo after having the system on for a while. It doesn't always happen, but I'd wager about 50% of the time it does. There is at least one other RMC owner on the Emo-boards that has the same experience I do. I have yet to experience the issue if I send only the audio to the RMC.

Similar situation with my Cable Box. I sometimes don't get audio to lock on and I need to switch inputs. The work around for that seems to be using the digital audio output instead of hdmi for both video and audio. But I'm not a big fan of adding cables when I should have a processor that can handle all hdmi connections.
I agree, if we’re stuck with this HDMI thing, that’s all we should have to use. The only place I’m using TOSLink along with HDMI is for OTA viewing directly from my TV (I haven’t tried ARC with the RMC as I don’t want to deal with a CEC lifter).

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post #980 of 1090 Old 09-16-2019, 02:51 PM
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Originally Posted by deewan View Post
Again, to be perfectly clear.... the warranty for the XMC-2 nor the RMC-1 have been extended. The 30-day money back return policy has not started for anyone who has purchased a RMC-1. From what you have shared the 30-day return policy for the XMC-2 starts once the processor is delivered.

I'd wager if you ordered the RMC-1 or the XMC-2 and enjoyed the sound enough in the first 30-days without Dirac, then you would not get stuck with a processor. If you need Dirac to make your system sound good, as you implied waiting for Emotiva to release Dirac on the XMC-2 or buying a competing brand (once released) are your options. You could also buy an inexpensive AVR with immersive sound if you want to take advantage of your 5.2.4 speakers now.
I’m surprised to hear this too, as both the XMC-1 and RMC-1 30-day return period began when Dirac shipped. I wonder if Grayson was quoting an XMC-2 that had been received by virtue of an XMC-1 “Trade In”, I can see that situation justifiably having a different return policy.
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post #981 of 1090 Old 09-16-2019, 08:59 PM
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Originally Posted by deewan View Post
Again, to be perfectly clear.... the warranty for the XMC-2 nor the RMC-1 have been extended. The 30-day money back return policy has not started for anyone who has purchased a RMC-1. From what you have shared the 30-day return policy for the XMC-2 starts once the processor is delivered.

I'd wager if you ordered the RMC-1 or the XMC-2 and enjoyed the sound enough in the first 30-days without Dirac, then you would not get stuck with a processor. If you need Dirac to make your system sound good, as you implied waiting for Emotiva to release Dirac on the XMC-2 or buying a competing brand (once released) are your options. You could also buy an inexpensive AVR with immersive sound if you want to take advantage of your 5.2.4 speakers now.
Whoops, yeah I meant return policy not warranty. Basically I'm saying I'm not interested in buying the XMC-2 unless I have some insurance that Emotiva isn't going to take months (years) to implement Dirac. If they're not going to extend the "trial period" (return policy) I'd rather just wait on the Monoprice as they seem to be doing a better job so far (although the HTP-1 is their first processor so I guess it's still a toss-up if they have similar issues to Emotiva in that regard).

I was just getting impatient at not having a processor (just finished building my entire A/V system, minus the processor) but not sure I want to gamble on Emotiva actually making a deadline for once lol.

Buying a cheap processor and reselling it might work (a lot of hassle for a couple months but still).

Quote:
Originally Posted by bmcleod View Post
I’m surprised to hear this too, as both the XMC-1 and RMC-1 30-day return period began when Dirac shipped. I wonder if Grayson was quoting an XMC-2 that had been received by virtue of an XMC-1 “Trade In”, I can see that situation justifiably having a different return policy.
Yeah, I find it a bit odd. I mean I could technically just buy the RMC-1 if that's the case, but I would be 100% returning it (gaming the system basically) as I have no need for its features (even the XMC-2 and HTP-1 are more than I need but at least not RMC-1 levels of overkill).

I've contacted Emotiva again for clarification in case Grayson misunderstood.

Last edited by Maconi; 09-16-2019 at 09:14 PM.
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post #982 of 1090 Old 09-17-2019, 05:58 PM
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I spoke to Grayson some more. At first he indeed confirmed that XMC-2 only had a standard 30-day return policy, but then he also said the RMC-1 only had the extended return policy because it was a new platform at the time.

Quote:
Originally Posted by Grayson
The RMC-1 was the first processor in our new line up of high end units. Therefore, we wanted to give those customers extra time to test the unit once all the bugs were worked out, so we extended the 30 day trial period. The XMC-2 shares a hardware platform with the RMC-1, so when it was released, almost a year later, most of the major bugs had been addressed.
However, that raised the question, does that mean the RMC-1 no longer has the extended return policy since it's been "almost a year" and "most of the major bugs have been addressed"?

After asking about the RMC-1's present day return policy he replied with a correction.

Quote:
Originally Posted by Grayson
It seems like there was a bit of confusion on this policy...I spoke with management regarding this and they clarified that the XMC-2 will have the same 30 day trial period as the RMC-1 starting once dirac is implemented. Sorry for the mixup.
So in the end, it does indeed appear that both the XMC-2 and RMC-1 have the "30 days after Dirac launch" return policy. Just an FYI to anyone out there searching for that info.
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post #983 of 1090 Old 09-17-2019, 06:03 PM
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At the rate they're going you could have one out of warranty and still be inside the return policy.
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post #984 of 1090 Old 09-18-2019, 04:56 AM
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So in the end, it does indeed appear that both the XMC-2 and RMC-1 have the "30 days after Dirac launch" return policy. Just an FYI to anyone out there searching for that info.
Unfortunately this parallels other communications and attempts to get answers I've had with Emotiva. They have always been VERY nice, but it seems that the caller sometimes knows more about the situation than the Emotiva employee and unless the caller presses the employee, the wrong information is communicated. I've got plenty of examples and it's unfortunate this continues to happen.

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At the rate they're going you could have one out of warranty and still be inside the return policy.
I was thinking the same thing. By the time my 30 day return policy starts and I have a 99% fully functional machine, I'll have to hope nothing goes wrong with the processor as the warranty may be near it's end. And the majority of it's warranty life may have been spent in the box waiting for it to work

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Marantz 8805 (Emotiva RMC in a box) | JVC X790R | Emotiva XPA-5 | Emotiva XPA 4-3s | Oppo 203 | DIYSG 1099 | DIYSG Volt 8 | DIYSG Volt 6 | SVS PC-4000 | Seymour UF 132"
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post #985 of 1090 Old 09-18-2019, 10:39 AM
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Quote:
Originally Posted by deewan View Post
.


I was thinking the same thing. By the time my 30 day return policy starts and I have a 99% fully functional machine, I'll have to hope nothing goes wrong with the processor as the warranty may be near it's end. And the majority of it's warranty life may have been spent in the box waiting for it to work
Send it back and purchase a new one.

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JVC-RS540, 124" Wide 2.40:1 DIY Screen, Denon 8500H, Denon 6200W, Panasonic UB820 UHD Player, (3) iNuke 6000DSP; (2) iNuke NX3000D; (3) HTM-12; (14) RSL C34e surrounds; (2) 18" DA RSS460HO-4 Subwoofers; (1) DA UM18-22 18" Ultimax Subwoofer; (4) DA RSS390HO-4 15" Reference HO Subwoofers; BOSS Platform - (12) 12" Subwoofers
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post #986 of 1090 Old 09-18-2019, 08:16 PM
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Send it back and purchase a new one.
Not a chance. That would cost me $2100 ($100 to return the current RMC and $2000 for not being able to use my 40% coupon). That is one of the reasons I'm trying to survive this buggy rollout.
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The Other Theater (most recent build)
Old Woods Remodel
Old Wood Theater (first build)
Marantz 8805 (Emotiva RMC in a box) | JVC X790R | Emotiva XPA-5 | Emotiva XPA 4-3s | Oppo 203 | DIYSG 1099 | DIYSG Volt 8 | DIYSG Volt 6 | SVS PC-4000 | Seymour UF 132"
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post #987 of 1090 Old 10-08-2019, 12:32 PM
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Latest review for the RMC. Seems problem free.
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post #988 of 1090 Old 10-08-2019, 02:02 PM
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Latest review for the RMC. Seems problem free. https://youtu.be/-dxd4drARrM
I think the RMC can be close to problem free given certain situations and setups. If you have a single display device connected, if you don't use a cable box, if you don't have a 9.1.6 speaker configuration, if you have limited DTS soundtracks, if you aren't using ARC, if you have CEC turned off, etc... then yes. The RMC can be 95% fully functional.

I have the same OLED display setup the youtube reviewer has, only I have the following volume display issue.

I've been told that volume display issue will only happen with the left OLED showing Info and the right showing the volume. I believe it also has a be a 9.1.6 setup.

A video review is helpful, but issues still exist and can be hidden easily with editing. I think the beginning setup menu section is sped up, even when he doesn't call it out. Around the 13:49 timestamp of his video I think you see a more accurate menu response time. Not all menus are super slow, but he seems to move through them faster than I've ever been able to.

The RMC has far fewer issues than it had a few months ago. But I'm not sure I'd say it's problem free or even free of major problems quite yet.
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The Other Theater (most recent build)
Old Woods Remodel
Old Wood Theater (first build)
Marantz 8805 (Emotiva RMC in a box) | JVC X790R | Emotiva XPA-5 | Emotiva XPA 4-3s | Oppo 203 | DIYSG 1099 | DIYSG Volt 8 | DIYSG Volt 6 | SVS PC-4000 | Seymour UF 132"
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post #989 of 1090 Old 10-08-2019, 03:36 PM
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Quote:
Originally Posted by deewan View Post
I think the RMC can be close to problem free given certain situations and setups. If you have a single display device connected, if you don't use a cable box, if you don't have a 9.1.6 speaker configuration, if you have limited DTS soundtracks, if you aren't using ARC, if you have CEC turned off, etc... then yes. The RMC can be 95% fully functional.



I have the same OLED display setup the youtube reviewer has, only I have the following volume display issue.

https://youtu.be/09xHWitpPZo



I've been told that volume display issue will only happen with the left OLED showing Info and the right showing the volume. I believe it also has a be a 9.1.6 setup.



A video review is helpful, but issues still exist and can be hidden easily with editing. I think the beginning setup menu section is sped up, even when he doesn't call it out. Around the 13:49 timestamp of his video I think you see a more accurate menu response time. Not all menus are super slow, but he seems to move through them faster than I've ever been able to.



The RMC has far fewer issues than it had a few months ago. But I'm not sure I'd say it's problem free or even free of major problems quite yet.


Agreed everything should be taken with a grain of salt. I always impart the below critical thinking logic to my children, and tell them to ask it in their mind for the written word AND the spoken word (YouTube):

Who wrote it
Why did they write it
Who paid them to write it

Carry on, everyone.


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post #990 of 1090 Old 10-08-2019, 03:40 PM
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Quote:
Originally Posted by deewan View Post
I think the RMC can be close to problem free given certain situations and setups. If you have a single display device connected, if you don't use a cable box, if you don't have a 9.1.6 speaker configuration, if you have limited DTS soundtracks, if you aren't using ARC, if you have CEC turned off, etc... then yes. The RMC can be 95% fully functional.

I have the same OLED display setup the youtube reviewer has, only I have the following volume display issue.
https://youtu.be/09xHWitpPZo

I've been told that volume display issue will only happen with the left OLED showing Info and the right showing the volume. I believe it also has a be a 9.1.6 setup.

A video review is helpful, but issues still exist and can be hidden easily with editing. I think the beginning setup menu section is sped up, even when he doesn't call it out. Around the 13:49 timestamp of his video I think you see a more accurate menu response time. Not all menus are super slow, but he seems to move through them faster than I've ever been able to.

The RMC has far fewer issues than it had a few months ago. But I'm not sure I'd say it's problem free or even free of major problems quite yet.

Hi Deewan, maybe a silly question and you may have already answered elsewhere, but do you do a complete factory reset after each firmware update? I know you shouldn't have to, but I find them to correct most issues after a firmware update and was curious if this was your practice as well? I do not own an RMC-1, but follow this practice on just about every processor I own.
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