Originally Posted by pjp
Oh no, not another corporate apologist thread. Oh no, the rest of us might learn something. Oh no, the OP might become aware of vastly better options to handle this situation.
All of you are lying, at least to yourselves, that you wouldn't be pissed off to have significant issues 6 weeks after paying $3000 for an AVR, then have to go through 3 full resets and having to reconfigure all of the settings from scratch three times over the next couple of months, and then having to go without that $3000 AVR (or any AVR unless you happen to have a spare lying around) for 4 to 8 weeks while you wait for the repair. The least painful aspect of that is probably that he has to $80ish to send it back (so they can leave him without an AVR for a month or two), but paying that shipment is salt in the wound for a very expensive AVR that was defective weeks after purchase (still I suspect the shipment fee is far from he main crux of the OP's concerns).
If you don't like the topic stay out of the thread. These threads, when they are justified complaints, help everyone be smarter about purchase decisions and warranty handling.
If you're accusing me of being a corporate apologist, you are mistaken.
However, starting a thread with "never buying an XXXX again", I can't endorse. The facts of the OP's treatment over a defective Marantz flagship receiver are worth reporting. Emotional state, not so much.
In my opinion, requiring a customer to pay for shipping to a repair center under warranty seems immoral, and should be illegal. For out-of-warranty, it'd be nice if the manufacturer could offer shipping at their (I presume) discounted rate. They also should not charge a fee for examining a unit when it cannot be repaired.
It'd be nicer yet if they'd cross-ship a replacement model so that the purchaser wouldn't be without an AVR for weeks. Or have in-home service, like some of the PC makers (like Dell) used to offer. I presume that the latter is unlikely, due to the audio electronics market being relatively small.
A minor matter of fact: as regards settings, my Denon AVR-X4300H has an option to save settings to a USB drive. I haven't checked, but I'd expect the SR8012 to do the same. Not every setting is saved (like network and HEOS account), but it should be better than manually re-entering everything.