Originally Posted by jlemoine2
I've been monitoring this thread for a while and understand the frustration with JBL and others releasing their product with so many bugs. I'll offer some thoughts on this topic from my own experience.
That certainly is the mind set, but people tend not to buy high dollar products that don't work - or return them immediately when they don't and never go back.
Worse that leaves a bad impression about the company and people then tend to not buy their products again.
Many of these companies in particular don't have significantly lower cost high volume products for trickle down, and from hearing about some of these companies development they only have a small team of developers (less than 10) for these products. I would bet Roku has a bigger team (tho I really have no idea, just kind of a reference to a high volume low cost product).
While I don't disagree with much of what you have said, people expect the expensive products they buy to work correctly 99% of the time. These are not Roku's where I may be ok with throwing away 100$ because something I purchased works poorly.
You wouldn't accept this from a car, and neither should anyone accept this from a multi-thousand dollar device.
Would you be ok with your iphone dropping calls/texts 1/2 the time? No. (Well some would but that's insane)
I'm going to sound like an a$$ for a second here and its not directed at you.
From a consumer standpoint - I don't care one bit about all the challenges you outlined, if you can't deliver a working product out of the gate it shouldn't be released.
Sure there will be small bugs, but these products were released with big major functionality impacting bugs.
There have been many people on here who decided to buy something else because they wanted something that just worked, and not something that might work someday. Sure there are also alot of people waiting patiently to see if these get to 99% functional, but people will only wait so long.
Whats the old adage? Fool me once and its your fault, fool me twice and its my fault. Consumers should take that to heart, I know I do.
If someone sells me a buggy product they have generally lost future sales to me because they lost my trust. That lowers sales volume.
Additionally when that happens I would never recommend a product like that to anyone else, again lowering sales volume more than just the small initial customer base impacted. Reputation is huge in the luxury item markets and if you destroy that you are done.