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post #1321 of 1469 Old 05-23-2020, 01:52 AM
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I just received my AVR-30 yesterday afternoon. It's a pretty awesome sounding unit and glad I have as I initially gotten a AVR-390 but returned it once I found out that the HDA lines were coming.

The firmware upgrade could of went smoother but it appears like it has that same issue I experienced also upgrading the 390. It appears that you need to use a USB 2.0 drive to upgrade it to be successful; using a USB 3.0 drive will cause it to fail (iirc, cannot find file). I believe that this is something they could address so it would not matter which one is being used.
Its probably the USB3 stick is larger and not formatted as FAT or FAT32 (You need to reformat it as it wont work out of the box). I have used USB3 sticks OK.
I made sure it was formatted as FAT32 as per instructions as the sticks were exFAT32 prior (I set them that way), but still encountered the issue but only with the 3.0.

The instructions did say a cetain size USB (up to 4 GB) so unless that has something to do with it, that is unusual.
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post #1322 of 1469 Old 05-23-2020, 02:42 AM
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I made sure it was formatted as FAT32 as per instructions as the sticks were exFAT32 prior (I set them that way), but still encountered the issue but only with the 3.0.

The instructions did say a cetain size USB (up to 4 GB) so unless that has something to do with it, that is unusual.
Guess it is a compatibility issue then. The USB3 stick I used was Sandisk but it is not that new.
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post #1323 of 1469 Old 05-23-2020, 04:41 AM
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Oh!

I need to check This first! Man so much that can go wrong! Still waiting for the USB stick
Well, nothing to worry, if you got yours recently it should be at least V1.22 and you can update to 1.28 from that without a doubt.
I checked and it says 0.76 / 09 so it is old firmware

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post #1324 of 1469 Old 05-23-2020, 04:48 AM
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Originally Posted by Sango View Post
I just received my AVR-30 yesterday afternoon. It's a pretty awesome sounding unit and glad I have as I initially gotten a AVR-390 but returned it once I found out that the HDA lines were coming.

The firmware upgrade could of went smoother but it appears like it has that same issue I experienced also upgrading the 390. It appears that you need to use a USB 2.0 drive to upgrade it to be successful; using a USB 3.0 drive will cause it to fail (iirc, cannot find file). I believe that this is something they could address so it would not matter which one is being used.
Are you kidding me!? The stick I ordered is a sandisk USB 3.1 32GB and this won’t work? Oh the headache!!

Also, I have 0.76 / 09 can I update right away to 1.28?

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Last edited by AVTimme; 05-23-2020 at 04:57 AM.
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post #1325 of 1469 Old 05-23-2020, 05:06 AM
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Are you kidding me!? The stick I ordered is a sandisk USB 3.1 32GB and this won’t work? Oh the headache!!

Also, I have 0.76 / 09 can I update right away to 1.28?
Search for 4gb usb 2.0 stick.

I think you can upgrade in one go but just ask Arcam to make sure.
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post #1326 of 1469 Old 05-23-2020, 06:09 AM
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Are you kidding me!? The stick I ordered is a sandisk USB 3.1 32GB and this won’️t work? Oh the headache!!

Also, I have 0.76 / 09 can I update right away to 1.28?
Search for 4gb usb 2.0 stick.

I think you can upgrade in one go but just ask Arcam to make sure.
I took a leap of faith and updating through WiFi O_o It in process now!

edit: ok, bad move... it’s been stuck at DSP1 Writing 54%

How to proceed? Should I try to get one long eathernet cable and plug it in to see if I continues?

Or should I shut of the power?

Of course this would happen....crap

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post #1327 of 1469 Old 05-23-2020, 09:33 AM
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I took a leap of faith and updating through WiFi O_o It in process now!

edit: ok, bad move... it’s been stuck at DSP1 Writing 54%

How to proceed? Should I try to get one long eathernet cable and plug it in to see if I continues?

Or should I shut of the power?

Of course this would happen....crap
welll, i pulled the power by switching it off. In my case, the only way that i got it back to life was updating yia USB-Stick, so...
somewhere i read to reboot it it. but the only way i found to reboot it, was via ssh and for me it was too late to try it.
i think best way is to step outside and get a usb-stick, instead of waiting it to be delivered.
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post #1328 of 1469 Old 05-23-2020, 09:49 AM
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Originally Posted by Jason90 View Post
Quote:
Originally Posted by AVTimme View Post
I took a leap of faith and updating through WiFi O_o It in process now!

edit: ok, bad move... it’️s been stuck at DSP1 Writing 54%

How to proceed? Should I try to get one long eathernet cable and plug it in to see if I continues?

Or should I shut of the power?

Of course this would happen....crap
welll, i pulled the power by switching it off. In my case, the only way that i got it back to life was updating yia USB-Stick, so...
somewhere i read to reboot it it. but the only way i found to reboot it, was via ssh and for me it was too late to try it.
i think best way is to step outside and get a usb-stick, instead of waiting it to be delivered.
Thanks! So it’s not destroyed, I can still update it thanks 🙂

But will the display and menu work after I switched it off?

I’ll get a USB stick from my dad. He has a FAT32 stick

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post #1329 of 1469 Old 05-23-2020, 10:38 AM
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Thanks! So it’s not destroyed, I can still update it thanks 🙂

But will the display and menu work after I switched it off?

I’ll get a USB stick from my dad. He has a FAT32 stick
No! It's not broken, but i can and will take you time to get it up and runnig again. I think there where some warnings here, not to use wifi-update, at least i told you not to do it...
And it all depends on how it gets back after the stuck update. In my case i haven't had a useful disply after it. because it always looked liked "attached Photo"
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post #1330 of 1469 Old 05-23-2020, 11:22 AM
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Originally Posted by AVTimme View Post
Thanks! So it’️s not destroyed, I can still update it thanks 🙂

But will the display and menu work after I switched it off?

I’️ll get a USB stick from my dad. He has a FAT32 stick
No! It's not broken, but i can and will take you time to get it up and runnig again. I think there where some warnings here, not to use wifi-update, at least i told you not to do it...
And it all depends on how it gets back after the stuck update. In my case i haven't had a useful disply after it. because it always looked liked "attached Photo"
Oh crap

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post #1331 of 1469 Old 05-23-2020, 12:40 PM
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Guess it is a compatibility issue then. The USB3 stick I used was Sandisk but it is not that new.
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Are you kidding me!? The stick I ordered is a sandisk USB 3.1 32GB and this won’t work? Oh the headache!!

Also, I have 0.76 / 09 can I update right away to 1.28?
--------------------------------

Sounds like compatibility issue but the instruction does say "Low capacity USB Memory stick 1GB to 4GB" but that is too restrictive since who would these days buy these small. For instance, Sandisk's minimum size offering is 16 GB which can easily be obtained for about $5-10 USD at Best Buy. For those specific sizes, you would have to go online like NewEgg to find them but it is not cost effective once you factor in the shipping and size/price ratio of the USB.

The Sandisk I have are the following:
- Ultra Fit USB 3.1 64 GB
- Ultra USB 3.0 32 GB
- Cruzer USB 2.0 16 GB *

* This stick was dying so sort of work on the receiver but also verified with PC as it had the same issues detecting.

I happen to use a generic 2 GB USB stick and it did the trick. I did not observe the whole process during the upgrade itself, but did see the first screen, then I walked off to do something else and when I came back, the unit was off; checked the version and it was the latest after that.

They should remove that restriction because you can upgrade current PC current motherboards regardless of USB drive size.

Last edited by Sango; 05-23-2020 at 01:08 PM.
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post #1332 of 1469 Old 05-23-2020, 01:40 PM
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--------------------------------

Sounds like compatibility issue but the instruction does say "Low capacity USB Memory stick 1GB to 4GB" but that is too restrictive since who would these days buy these small. For instance, Sandisk's minimum size offering is 16 GB which can easily be obtained for about $5-10 USD at Best Buy. For those specific sizes, you would have to go online like NewEgg to find them but it is not cost effective once you factor in the shipping and size/price ratio of the USB.

The Sandisk I have are the following:
- Ultra Fit USB 3.1 64 GB
- Ultra USB 3.0 32 GB
- Cruzer USB 2.0 16 GB *

* This stick was dying so sort of work on the receiver but also verified with PC as it had the same issues detecting.

I happen to use a generic 2 GB USB stick and it did the trick. I did not observe the whole process during the upgrade itself, but did see the first screen, then I walked off to do something else and when I came back, the unit was off; checked the version and it was the latest after that.

They should remove that restriction because you can upgrade current PC current motherboards regardless of USB drive size.
2GB sticks are $3 they should just include one.
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post #1333 of 1469 Old 05-23-2020, 01:53 PM
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I had no issues updating my SDP-55 with a 32gb USB drive. I think its SanDisk CZ60 Cruzer Glide. I formatted it to FAT32 before copying the files.

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post #1334 of 1469 Old 05-23-2020, 01:57 PM
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It seems like the receiver it sort of sensitive what kind of USB is being used.

I just happen to have a 2 GB stick back when 2 GB - 4 GB was sort of considered the largest back then but no longer use it since I use the faster and largest Sandisks.

Last edited by Sango; 05-23-2020 at 02:12 PM.
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post #1335 of 1469 Old 05-23-2020, 02:40 PM
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Quote:
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Originally Posted by Krobar View Post
Guess it is a compatibility issue then. The USB3 stick I used was Sandisk but it is not that new.
Quote:
Originally Posted by AVTimme View Post
Are you kidding me!? The stick I ordered is a sandisk USB 3.1 32GB and this won’️t work? Oh the headache!!

Also, I have 0.76 / 09 can I update right away to 1.28?
--------------------------------

Sounds like compatibility issue but the instruction does say "Low capacity USB Memory stick 1GB to 4GB" but that is too restrictive since who would these days buy these small. For instance, Sandisk's minimum size offering is 16 GB which can easily be obtained for about $5-10 USD at Best Buy. For those specific sizes, you would have to go online like NewEgg to find them but it is not cost effective once you factor in the shipping and size/price ratio of the USB.

The Sandisk I have are the following:
- Ultra Fit USB 3.1 64 GB
- Ultra USB 3.0 32 GB
- Cruzer USB 2.0 16 GB *

* This stick was dying so sort of work on the receiver but also verified with PC as it had the same issues detecting.

I happen to use a generic 2 GB USB stick and it did the trick. I did not observe the whole process during the upgrade itself, but did see the first screen, then I walked off to do something else and when I came back, the unit was off; checked the version and it was the latest after that.

They should remove that restriction because you can upgrade current PC current motherboards regardless of USB drive size.
This is so extremely stupid it makes me angry! How in the world can they let this be?

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post #1336 of 1469 Old 05-23-2020, 03:24 PM
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I'm amazed that in 2020 we still need to do updates using USB sticks.
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post #1337 of 1469 Old 05-23-2020, 03:40 PM
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I'm amazed that in 2020 we still need to do updates using USB sticks.
Agreed!

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post #1338 of 1469 Old 05-23-2020, 03:57 PM
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I'm amazed that in 2020 we still need to do updates using USB sticks.
Agreed, A floppy disk would be easier than finding a compatible USB
Also I have plenty of USB's lying around but when I need one, they all seem to disappear
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post #1339 of 1469 Old 05-23-2020, 05:00 PM
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I'm amazed that in 2020 we still need to do updates using USB sticks.
It’s crazy and still pay big money for it

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post #1340 of 1469 Old 05-23-2020, 07:05 PM
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If Arcam actually pushed this latest update so it can be updated with the unit connected via internet, we would not be resorting to USB. That was actually the first thing I did to have it check it (have the unit connected via ethernet) said there was no update!!
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post #1341 of 1469 Old 05-23-2020, 07:24 PM
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If Arcam actually pushed this latest update so it can be updated with the unit connected via internet, we would not be resorting to USB. That was actually the first thing I did to have it check it (have the unit connected via ethernet) said there was no update!!
Can’t believe this

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post #1342 of 1469 Old 05-23-2020, 07:37 PM
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Meanwhile in the Arcam marketing department:
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post #1343 of 1469 Old 05-23-2020, 08:13 PM
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Meanwhile in the Arcam marketing department:
The sound quality is phenomenal but what does that matter if you can’t upgrade the d*mn thing?

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post #1344 of 1469 Old 05-23-2020, 08:23 PM
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I actually sent a support issue on it regarding the USB upgrade, but I might as well append that the update was not pushed out to the internet too.
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post #1345 of 1469 Old 05-24-2020, 04:12 AM
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I actually sent a support issue on it regarding the USB upgrade, but I might as well append that the update was not pushed out to the internet too.
Thanks! I'll do the same

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post #1346 of 1469 Old 05-24-2020, 05:16 AM
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Updating through my dads old USB now. seems to work.
There is also a image.swu file in the update folder. The Arcam update instructions doesn't mention anything about an .swu file.
Why is this? How come they don't tell you anything about I yet include it in the update folder? I guess I should copy that file onto the USB stick too?

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Last edited by AVTimme; 05-24-2020 at 05:25 AM.
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post #1347 of 1469 Old 05-24-2020, 05:40 AM
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The .swu file seems to be the net uppdating

Nottingham happens, it just says err no file

I’ll guess I’ll have to try to update threw the web?

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post #1348 of 1469 Old 05-24-2020, 05:44 AM
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When something needs USB your best bet is to find a 4GB stick and do a FAT32 formatting on it. Then erase everything on it, add the firmware file/files..i.e. unzip the firmware and only put the needed file(s) on the drive, don't change any names, don't put zips, pdfs, folders or anything else on there.

Bigger USB sticks might be NTFS or other types of file systems that cannot be read. If the USB stick came bundled with something else it might contain hidden boot partitions or anything. Do a full format of it to FAT32.

This is just what I have found in general with projectors and various devices through the years and I have no idea what these Arcams require but I imagine it's the same story.

Room| Treated | Sound| Front: Ino Audio i32s, Center: Ino Audio i16s, Surrounds: 6 x Ino a2, 6 x Ino a1, Subs: 6 x Ino Infra-Y|
Picture | Epson TW9300, Center Stage UF 130.4" retractable 2.35:1 |
Electronics | Arcam AVR390(Dirac Live), 3x Ncore nc400 monoblocks, (soon)Apollon NCMP6350, (soon)Apollon NCMP6200, EP4000, Panasonic UB700, ATV 4K |

Last edited by philipbtz; 05-24-2020 at 05:50 AM.
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post #1349 of 1469 Old 05-24-2020, 05:50 AM
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Quote:
Originally Posted by philipbtz View Post
When something needs USB your best bet is to find a 4GB stick and do a FAT32 formatting on it. Then erase everything on it, add the firmware file/files..i.e. unzip the firmware and only put the needed file(s) on the drive, don't change any names, don't put zips, pdfs, folders or anything else on there.

Bigger USB sticks might be NTFS or other types of file systems that cannot be read. If the USB stick came bundled with something else it might contain hidden boot partitions or anything. Do a full format of it to FAT32.

This is just what I have found in general with projectors and various devices through the years and I have no idea what these Arcams require but I imagine it's the same story.
it has been fully rebooted and FAT32 formated

ill try to update net from the web ui

Living Room: Marantz SR7012 - KEF LS50 - SVS SB16 Ultra - HECO On wall - LG C8
HT: Epson 6050UB - 120 inch Elite Screen - ARCAM AVR20 - Klipsch RC-64 III - DIY Towers with KEF LS50 UniQ drivers and SB Acoustics Satori 9,5' - SVS PC13 Ultra - SVS Prime Elevation - ELAC WS1445
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post #1350 of 1469 Old 05-24-2020, 05:54 AM
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Is this the old NET or the newest?
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Living Room: Marantz SR7012 - KEF LS50 - SVS SB16 Ultra - HECO On wall - LG C8
HT: Epson 6050UB - 120 inch Elite Screen - ARCAM AVR20 - Klipsch RC-64 III - DIY Towers with KEF LS50 UniQ drivers and SB Acoustics Satori 9,5' - SVS PC13 Ultra - SVS Prime Elevation - ELAC WS1445
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