"OFFICIAL" 2020 Denon AVR Owner's Thread + FAQ (Posts 1-8) - AVS Forum | Home Theater Discussions And Reviews
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"OFFICIAL" 2020 Denon AVR Owner's Thread + FAQ (Posts 1-8)

This thread is for discussion of the 2020 Denon AVRs: S960H/X2700H/X3700H/X4700H/X6700H


***** NOTE: The 2019 S650H, S750H, and X1600H will not be replaced and will continue through 2020 as well as continue being discussed in the 2019 Denon AVR Owner's thread.

Sound United (parent company of Denon and Marantz) has released information on the new 2020 Denon "X" models with the new "S960H" model information soon to follow.

What's new or to be added via firmware update for the 2020 models?

- Features added to the 2019 models continue (and now also added to the X4700H/X6700H as they were not replaced in 2019)
----- HDCP 2.3 all HDMI inputs/outputs
----- Dolby Atmos Height Virtualization (factory default is ON, so with a 7.1 or less setup, this feature is enabled; works with DD/DTS/PCM w/no Audyssey limitation)
----- Main Zone HDMI/TV Audio distribution (multi channel) down mixed to 2CH for Zone 2/HEOS speakers - press the [Zone 2 Source] button on the front panel and select "Source" instead of the actual source name (formerly only on 2019 X3600H)
----- USB input supports both FAT32 and NTFS
----- ALL ZONE STEREO setting added to Quick Select buttons
----- Bluetooth transmission to single set of headphones/hearing aids (with "Bluetooth only" or "Bluetooth + speakers" settings) - volume adjustment via headphone/hear aids only
----- HDMI Custom Input Assign (able to assign a single HDMI input jack to multiple source names to enable saving separate audio input assignments for each, ie. HDMI, digital, analog))
----- HDMI Input Auto Rename (AVR will automatically change the input name if recognized, eg. if using PS4, the name would change to PS4)
----- Airplay disable (ON/OFF) - so AVR is not seen as an Airplay device (eg. if kids in the house that might accidently select it as a source)
----- Roon tested
----- Able to "overlay" the volume bar, INFO and OPTION menus on all 4k (and now 8k as well for 2020 models) video with Setup menu displayed on black background - note that <Video Conversion> must be enabled for the "overlay" to occur; however, the <i/P Scaler> can be disabled.

- A single HDMI 2.1/HDCP 2.3/8k/40Gbps input (8K/60Hz and 4K/120Hz pass-through) with all remaining HDMI inputs 4k/HDMI 2.0b/HDCP 2.3 - [Note that the 40Gbps number is more likely to be the number the industry adopts at large vs the 48Gbps initial target. The 2020 LG OLED X series just released with 40Gbps ports. Also, it is rumored that the Xbox Series X and PS5 may release with 40Gbps ports.]
- Both main zone HDMI monitor outputs are also 8k/HDCP 2.3 while the Zone 2 monitor output (X3700H/X4700H/X6700H) remains 4k/HDMI 2.0b/HDCP 2.3
- Upscale HDMI from up to 1080p/4K to 8k
- AUX 2 button on remote relabeled to 8k
- AUX 1 button on remote relabeled to AUX
- Pre-amp mode (formerly only featured on the flagship models) - physically disconnects all on board amps when only external amps are being used (X3700H and higher)
- Speaker Preset (1/2) - Store two sets of speaker settings (including separate Audyssey EQ for each ie. no longer need to use USB or MultEQ Editor app for this); also added to Quick Select buttons
- Gaming enhancements - Variable Refresh Rate (VRR); Quick Frame Transport (QFT); Auto Low Latency Mode (ALLM) - all HDMI inputs (previously added on some older models via firmware update)
- Video/Movie enhancements - Dynamic HDR, HDR10+; Quick Media Switching (QMS) - all HDMI inputs
- Height 3/Front Wide speaker support (X6700H only)
- Auro 3D Center Height (CH) with Auro 3D 13.1 support (X6700H only)
- Able to use DTS Neural:X on all audio
- HDCP Setup - sets the HDCP version (Auto/1.4/2.3) for an HDMI input source
- ECO Mode defaults to "Auto"
- Volume Limit - variable from 60-80 / -20dB to 0dB (vs. fixed 60/70/80 - -20dB/-10dB/0dB on older models)
- Bass Sync can be enabled in DIRECT/PURE DIRECT modes with a multi channel audio source (X4700H/X6700H)
- Video - Information menu displays whether ALLM / QMS / QFT enabled on input signal
- All models use the same AK4458VN DAC.
- Dolby Surround Upmixer (DSU) - able to up mix to Front Wide speakers (X6700H only) and the single Surround Back speaker (ie. 6.1 setup) when the "Speaker Virtualizer" is OFF

- Added via future firmware update:
- Screen saver - moving DENON icon (after no video input or same menu displayed for more than 5 minutes - Default = OFF); also moving MUTE icon (December 2020)
- DTS:X Pro - support for up to 7.2.6 (with ability to select either Top Middle or Top Surround+Center Height) or 9.2.4 (ie. Front Wide) - X6700H only (December 2020)


What features weren't carried forward from the 2018 (X4500H/X6500H) and 2019 (S950H/X2600H/X3600H) models?
- Front HDMI input removed (X2700H/X3700H only)
- Denon Link HD jack removed (X4700H/X6700H) - used with a Denon Link HD compatible Denon Blu Ray player
- Analog ---> HDMI conversion no longer supported (X3700H)

----------------------


- All "X" series models have a 3 year warranty if purchased new/open-box from an authorized dealer
- All "S" series models have a 2 year warranty if purchased new/open-box from an authorized dealer
- All refurbished models have a 1 year warranty if purchased from an authorized refurb dealer


Denon model web page info and Owner manual links (NOTE: Not all links may be active yet):

** Until the on line manual links become available, the manuals can be downloaded at ---> https://usa.denon.com/en-us/download...-and-downloads

- S960H - MSRP ($649), 7.2CH, 90W, HDMI In/Out (6/2, main/main outputs) - avail late June/early July
All HDMI inputs (except single HDMI 2.1/8k/HDCP 2.3) are 4k/HDCP 2.3 capable, HDMI 1080p/4k to 8k upscaling, 32 bit AK4458VN DAC (as well as on all higher level models up to the X6700H), Audyssey MultEQ (6 mic positions), networking, DSD via USB/network source, speaker posts, and an on board Denon HEOS module (allows streaming of HEOS app music services to the AVR as well as streaming PCM 2.0 source from the AVR to HEOS wireless speakers set up around the home). Firmware updates are installed via a network connection or USB. There are no main zone pre-outs nor Zone 2 pre-outs, PHONO input, Atmos/DTS:X 5.2.2. It features 5.1 + Zone 2 capability using the Surround Back speaker posts for Zone 2. DTS Virtual:X (simulates height audio when using a 5.1 configuration but Audyssey is disabled). Dolby Atmos Height Virtualizer (Audyssey is not disabled). Able to display volume bar, INFO and OPTION menus on all 4k/8k video with Setup screen taking up whole display on black background. No analog --> HDMI conversion, 2 year warranty, able to use the Audyssey MultEQ Editor app ($20, iOS/Android) which can be used to edit the Audyssey EQ curve as well as save copies to allow for testing various changes you might want to make. Works with Amazon Alexa, Google Assistant, Apple Siri and Josh.ai. Note there is no front HDMI input.

https://usa.denon.com/en-us/shop/rec...vrS960h?varId=

http://manuals.denon.com/AVRS960H/NA/EN/index.php

Appendix Tables (not listed in first release of Owner's manual)

Sound Modes and Channel Output


Sound Modes and Surround Parameters


Types of Input Signals and Corresponding Surround Modes


- X2700H - MSRP ($849), 7.2CH, 95W, HDMI In/Out (6/2, main/main outputs) - avail mid-August
Upgrading from the S960H adds Audyssey MultEQ XT (8 mic positions), Zone 2 pre-outs, PHONO input, No analog --> HDMI conversion (ie. X4700H is the lowest model with this feature), a removable power cord, RS-232, Crestron/Control 4 interface, ISF (Day/Night) calibration settings (to be set by an ISF calibrator), 3 year warranty, able to use the Audyssey MultEQ Editor app. Includes “ihiji Invision” and Domotz Pro remote system management technology. Note there is no front HDMI input.

https://usa.denon.com/en-us/shop/rec...rx2700h?varId=

http://manuals.denon.com/AVRX2700H/NA/EN/index.php

Appendix Tables (not listed in first release of Owner's manual)

Sound Modes and Channel Output

Sound Modes and Surround Parameters

Types of Input Signals and Corresponding Surround Modes


- X3700H - MSRP ($1199), 9.2CH (expandable to 11CH [7.2.4] w/2CH amp), 105W, HDMI In/Out (7/3, main/main/Zone 2 outputs) - avail late June/early July
Upgrading from the X2700H adds: one additional HDMI input, Zone 2 custom settings (bass, treble, HPF, stereo/mono), 12v trigger (1), DSD over HDMI, Zone 2 HDMI Monitor output, HDMI/digital PCM 2.0 audio to Zone 2 speaker posts/pre-outs/HEOS speakers, and the lowest model with at least 7.2 main zone pre-outs, 2 internal fans. No noticeable difference in power, but much better audio quality using the much more advanced Audyssey MultEQ XT32 and Sub EQ HT (when using 2 subs; independent sub level/delay). The Audyssey Low Frequency Containment (LFC) feature which helps to reduce the impact of lower frequency waves passing through walls (great when watching at night with others asleep nearby or if living in an apartment with thin walls). Additional DSP added that now allows for Audyssey MultEQ XT32 (but not Dynamic EQ, Dynamic Volume, LFC) to be enabled with DTS Virtual:X as well as using Dynamic EQ + Dynamic Volume with IMAX Enhanced DTS:X. AMP ASSIGN = Pre-Amp (when using all external amps). Note there is no front HDMI input.

https://usa.denon.com/en-us/shop/rec...rx3700h?varId=

http://manuals.denon.com/AVRX3700H/NA/EN/index.php


Appendix Tables (not listed in first release of Owner's manual)

Sound Modes and Channel Output



Sound Modes and Surround Parameters



Types of Input Signals and Corresponding Surround Modes





- X4700H - MSRP ($1699), 9.2CH (expandable to 11CH [7.2.4] w/2CH amp), 125W, HDMI In/Out (8/3, main/main/Zone 2 outputs) avail mid-June
Upgrading from the X3700H adds: front HDMI input, analog --> HDMI conversion, Zone 3 (same independent inputs as Zone 2 except not HDMI), a 2nd 12v trigger, front panel display of speaker inputs (or outputs), metal front panel with 2 line display, Custom 2 CH main zone settings (using FL/FR or dedicated Front B; LARGE/SMALL; crossover settings, sub – on/off, distance, level), Auro 3D 10.1/Auromatic, AL32 Processing, Bass Sync, same software used on the X8500H for improved audio quality also used on X4700H/X6700H; Remote Control able to store preset codes from other mfr devices (see below) and the ability to add Auro 3D Voice of God/Top Surround via the Subwoofer pre-out 2 only. Audyssey MultEQ XT32 (but not Dynamic EQ, Dynamic Volume, LFC) to be enabled with DTS Virtual:X as well as using Dynamic EQ + Dynamic Volume with IMAX Enhanced DTS:X - these features exist on the X4500H/X6700H and continue with the X4700H/X6700H. Sound quality has been improved (over the X3700H) using the same software technique used with the X8500H.

https://usa.denon.com/en-us/shop/rec...rx4700h?varId=

http://manuals.denon.com/AVRX4700H/NA/EN/index.php

Remote Control Preset Codes: http://manuals.denon.com/AVRX4700H/p...resetCodes.pdf

Appendix Tables (not listed in first release of Owner's manual)

Sound Modes and Channel Output



Sound Modes and Surround Parameters



Types of Input Signals and Corresponding Surround Modes





- X6700H - MSRP ($2499), 11.2CH (expandable to 13CH [7.2.6 or 9.2.4] w/2CH amp) , 140W, HDMI In/Out (8/3, main/main/Zone 2 outputs) avail mid-June
Upgrading from the X4700H adds: 2 additional on board amps (w/capability to expand to 7.2.6 or 9.2.4 (after DTS:X Pro firmware update) with external 2CH amp; the additional 2 height speakers can be either Top Middle or Top Surround+Center Height), Front Wide speaker support via Height 3 speaker posts, more robust amps, mfr'd in Japan, gold plated connectors, Dialog Enhancer (focuses on boosting human vocal frequencies), 5.1 CH full bi-amp -FL/FR/C/SL/SR, and Auro 3D 13.1 to include Center Height, DTS:X Pro (firmware update December 2020)

https://usa.denon.com/en-us/shop/rec...rx6700h?varId=

http://manuals.denon.com/AVRX6700H/NA/EN/index.php

Remote Control Preset Codes: http://manuals.denon.com/AVRX6700H/p...resetCodes.pdf

Appendix Tables (not listed in first release of Owner's manual)

Sound Modes and Channel Output



Sound Modes and Surround Parameters



Types of Input Signals and Corresponding Surround Modes






---------------------------------

Welcome to the Official 2020 Denon AVR models thread


If this is your first visit to this thread, and you want to ask a question about one of the 2020 Denon AVR models, either one that you own or one that you are thinking of buying, please provide the following information to allow for better responses to your questions:

(a) Identify the model number in question (eg. X2700H), as there are 5 different models discussed in this thread. Also if you have not posted in several days since your initial post, please post the model number again so we don't have to back track to learn which model you are referencing.

(b) Identify what you've done so far to troubleshoot the issue and what the front panel is displaying if an audio issue, (also take a few minutes to review the Troubleshooting section provided in post 3 as your question may already be answered there,

(c) Unless you indicate what settings have been changed, the assumption will be that all settings are on the factory defaults (ie. usually "Auto"),

(d) If the advice given seems to simplistic or obvious, don't shoot the advice giver as we have no idea of the level of your technical understanding,

(e) If there is no response to your post, it either means no one knows the answer or it has simply been overlooked so please repost if you still have not resolved your issue,

(f) If you post a question in this thread and are given advice and either it or some other advice (eg. Denon phone support, Denon "Ask a Question" email support) resolves your issue, have the common courtesy to post back what solution resolved your issue so others can learn from it as well,

(g) If the issue is not user error or not just a misunderstanding on how the AVR works, please call Denon support so the issue is registered,

(h) When responding to another post that is providing assistance to you, please press the "Quote" button in the lower right corner of that other poster's response so that response is also listed with your new post to provide some context, and,

(i) If you don't live in either the USA or Canada, please either indicate your country location in your profile or your post as some Denon models from other regions in the world differ in configuration from their USA/Canada counterparts otherwise responses made in this thread are in regards to the USA/Canada models only.

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2020 Denon AVR FAQ, Setup, and Troubleshooting Guide

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Known Issues, By Design and other tips relating to the 2020 Denon models

1. By design - If the input for ZONE2 and ZONE3 (X4700H/X6700H) is set to “Source”, all types of input signals can be listened to from ZONE2 and ZONE3 (X4700H/X6700H)

2. By design - If the input for ZONE2 is set to a specific source (like CBL/SAT), only analog signal or 2-channel PCM signal input (from HDMI connectors or digital connectors (OPTICAL/COAXIAL - X3700H/X4700H/X6700H)) can be listened to from ZONE2. To playback HDMI signal other than 2-channel PCM in ZONE2, set “HDMI Audio” to “PCM”. 2-channel PCM signals are output from a device connected to the input source selected for ZONE2 and can be played back in ZONE2. In this case, the MAIN ZONE audio will also be converted to 2-channel PCM signals if the MAIN ZONE and ZONE2 are set to the same input source. However, depending on the playback device, the playback signal may not be converted to PCM even if this setting is configured.

3. By design - Audyssey (and Audyssey related features) cannot be selected when a DTS:X format with a sampling frequency of over 48 kHz is input.

4. By design - Audyssey must be enabled in order to select Audyssey related features (ie. Dynamic EQ, Dynamic Volume, LFC).

5. By design - Picture Adjust (X3700H/X4700H/X6700H) cannot be set when 4K or 8K signals are input or when the sound mode is set to “IMAX DTS” or “IMAX DTS:X”.

6. X6700H - It is not possible to have 6 height speakers active when Front Wide are active with Atmos (TF+TM+TR) nor with the current DTS:X/Neural:X 11 speaker limitation - this limitation will be removed with the release of the DTS:X Pro firmware update (Dec 2020)

7. X6700H - With a 9.1.2 configuration, the Front Wide speakers are silent on a DTS:X soundtrack if Surround Backs are also engaged - this limitation will be removed with the release of the DTS:X Pro firmware update (Dec 2020) which will then allow for up to 9.1.4.

8. To ensure a USB device connected on the front panel powers off when the AVR is in Standby mode, set <Network Control> to "Off in standby."

9. Although the AVR can only Bluetooth pair with one set of headphones/hearing aids at a time, up to 8 devices can be registered on the AVR and selected as desired from a list.

10. By design - Menu settings for Bluetooth Transmitter are not available when the AVR is grouped within the HEOS App.

11. AMP ASSIGN = Pre-Amp (X3700H/X4700H/X6700H): This setting is only used when none of the internal amps are in use rather only external amps are being used (regardless of how many speakers are being externally amped); however, if you only want this Pre-amp mode feature on the Front L/R speakers, then select either AMP ASSIGN = 11.1 (X3700H/X4700H) or AMP ASSIGN = 13.1 (X6700H) regardless of whether you are using either 11/13 speakers in your setup. Note also that all the main zone pre-outs are always HOT, you don't have to set them to ON in order to add external amps (eg. if you have a 7.1 setup and you want to power the L/C/R speakers externally (X3700H and higher only), then you simply connect the RCA cables to the L/C/R pre-outs, raise the volume on the external amp (if adjustable) to at least 80% of maximum, and then run Audyssey again to account for the different gain structure of the external amp compared to the AVRs internal amps.

12. Speaker Preset 1/2 - This feature will allow saving two different speaker configurations regardless of whether you save an Audyssey EQ or not as it is not an Audyssey related feature. One example of its use is to set Preset 1: Amp Assign = Pre-Amp (X3700H/X4700H/X6700H) using all external amps and Preset 2: Amp Assign = 11.1/13.1 with the internal amps powering another configuration either in the same room (possibly also using some of the external amps as well) or in another room. Another example would be using an Audyssey EQ with one preset and the Graphic EQ with another preset. Note also the Speaker Preset selection can also be saved in a Quick Select button as well.

In the near future, there will be a firmware update for the Audyssey MultEQ Editor app that will allow streaming an Audyssey EQ curve to either Speaker Preset 1 or Speaker Preset 2. If either or both Presets are already using an Audyssey EQ curve, the app will ask whether you want to "overwrite" the existing EQ curve for the Speaker Preset selected.

The following settings are saved to each of the Preset 1 (default) / Preset 2.
0 “Amp Assign” settings
0 “Speaker Config.” settings
0 “Distances” settings
0 “Levels” settings
0 “Crossovers” settngs
0 “Bass” settings
0 “2ch Playback” settings (X4700H/X6700H only)
0 “Front Speaker” settings
0 “Audyssey EQ” data
0 “Graphic EQ” data

13. IMAX Enhanced DTS/DTS:X Surround Parameters do not display (X3700H/X4700H/X6700H): You must be playing IMAX Enhanced DTS/DTS:X content in order to have access to the individual IMAX settings under "Surround Parameters." <IMAX Audio Settings> (Auto/Manual) in the factory default "Auto" setting will automatically change all speaker crossovers to 70Hz (ie. Crossover, Subwoofer mode, and LPF for LFE cannot be applied), otherwise if not desired, either set to "Manual" and adjust to suit your preference or set <IMAX> to "Off" and will play as regular DTS/DTS:X. Note also there is no Dynamic Range compression used with IMAX Enhanced DTS/DTS:X audio tracks.

14. By design, when streaming Bluetooth audio, the headphones/hearing aids must have their own volume adjustment as there is no volume adjustment using the AVR.

15. By design, the source video must pass through the AVR in order for the volume bar or menu to display (ie. when passing only ARC audio back to the AVR there is no volume bar or menu display; however, you can use the 2016 Denon Remote app for this information).

16. Dolby Digital not displayed when using Apple TV 4K: The Apple TV 4K does not use Atmos over Dolby Digital Plus. Instead it sends Atmos audio to the receiver over PCM, using Dolby MAT v2 so although "ATMOS" will be displayed for an Atmos source, when non-Atmos audio is received, the receiver will display "MULTI CH IN."

17. By design, performing operations during playback of a Dolby Vision signal may cause variance in the color display of the menu screen and operations content. This is a characteristic of the Dolby Vision signal and is not a malfunction.

18. By design, when the sound mode is in “DTS Virtual:X” or sound mode that have “+Virtual:X” in the sound mode name, "Audyssey", “Dynamic EQ” and “Dynamic Volume” settings cannot be configured (S960H/X2700H only). Although the X3700H/X4700H/X6700H can use Audyssey XT32, it is not possible to enable Dynamic EQ, Dynamic Volume, or LFC.

19. Manual EQ refers to the Graphic EQ which, when used, disables the Audyssey EQ . Manual Setup refers to the Audyssey settings that are copied from Audyssey Setup (ie. Audyssey Setup settings remain unchanged until Audyssey is run again so they can be more easily RESTOREd should you prefer to do so after making changes in Manual Setup) and can be edited by you. These changes then become the "active" Audyssey settings; however, do not impact the actual Audyssey EQ.

20. By design, <Picture Adjust> (X3700H/X4700H/X6700H) cannot be set when a 4k signal is input.

21. Samsung 2018 OLED TV Q9, Q8, Q7, Q6 Series - No Video Issue: This issue does not allow any 4K/60 / HDR content to pass through the receiver which causes the display to indicate “HDMI No Signal” on the TV. Samsung is currently further investigating the issue and should have more info on when a firmware update will be available. Refer to following link for more information --> https://denon.custhelp.com/app/answers/detail/a_id/6849.

22. AVR is HOT! to the touch - If insufficient ventilation is provided for the AVR (ie. not having at least 3-4" clearance on the top and sides as well as an open front and back), then the AVR may run HOT!. Note this heat is primarily a result of the video card and not from the internal amps, therefore the heat will likely still remain even when using external amps. There are a couple of options to resolve the heat issue: (1) Enable ECO mode which should lower the AVR's temp by about 10F and although doing so will reduce available power to some degree, should not cause any issue for most speakers (esp. 8-ohm, 87dB+ sensitivity). Note ECO mode = AUTO is automatically disabled when the volume level is raised above 50/-30dB. (2) Place an external fan on top of the AVR to draw the heat away from the AVR (eg. AC Infinity Aircom S8/T8 (rear exhaust) or S10/T10 (front exhaust)).

23. Apple TV / Firestick video cuts in and out - Set the "4k Signal Format" setting on the AVR to "Enhanced" for that HDMI input. Ensure the TV HDMI input is set to either "Enhanced" or "Ultra HD Color" (see item 8).

24. Apple TV will not pass Dolby Vision video- On the Apple TV, set it to "4K SDR" and turn on "Match Content and frame rate". This allows the Apple TV to enable Dolby vision automatically for appropriate material.

25. Dialog bleeds over to Surround speakers - When using the new Dolby Atmos Height Virtualizer (ie. no height speakers configured and "... + Dolby Surround" mode selected), in some cases, the dialog can be heard bleeding into the surround speakers (esp when playing a 2CH audio source). Denon tech support reports the Dolby Atmos Height Virtualizer feature isn't the root cause for this, rather instead there is something going on with the DSP software. A ticket has been created for Denon engineering to investigate further to try and resolve the issue.

26. All Zones Power ON - When using a universal remote (eg. Harmony) to power on the two zone models, both zones may be powered on (ie. main and Zone2). A few work arounds include: (a) "teaching" the universal remote the discrete power on sequence for each zone from the Denon remote, (b) select an individual source button which will also power on the AVR as well, or (c) simply set the Zone 2 "Power On Volume" to either "Mute" or some low volume level (eg. 40 or -40dB).

Note this can also occur when using the Denon remote, so if you power OFF the AVR and the front panel says "Main Zone OFF" but the unit still remains powered ON, that means you have Zone 2 powered on as well and must turn it OFF to power off the AVR. Instead of using the Power button, simply select the source button you want to use as this will also power on the AVR main zone as well as the source.

27. Power off the front USB port in Standby mode - To ensure a USB device connected on the front panel powers off when the AVR is in Standby mode, set <Network Control> to "Off in standby."

28. AVR switches to Apple TV when first powered on: If setting HDMI-CEC on the TV and AVR both to OFF is not practical or it simply does not resolve the issue, consider adding the following adapter between the Apple TV and the AVR ---> https://www.amazon.com/Lindy-HDMI-Ad.../dp/B00DL48KVI

29. By design, you cannot use Bluetooth headphone out when the source input is also Bluetooth.
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How do I reset the microprocessor or do a network reset on my 2020 Denon AVR?

When the AVR is acting up or doing something strange, try the following steps before resorting to a microprocessor reset:

1. "Restart" - set the AVR to Standby and press/hold the power ON button until "Restart" is displayed on the front panel (resulting in no loss of settings).

If no joy, then ...

2. Soft reset - set the AVR to Standby and unplug the power cord for about 10 minutes, then plug back in the power cord and turn ON (resulting in no loss of settings).

If neither of the above resolves the issue, then you'll need to either do a network reset (if network related) or a microprocessor reset. You'll also want to reset the microprocessor before doing anything else if you purchased the AVR as an "open box" or demo/used/refurb unit to ensure all settings are returned to their original factory defaults. Prior to doing a reset, you can SAVE the config file to a USB thumb drive so it can be LOADed after doing the reset (SETUP - GENERAL - SAVE&LOAD).


3. Network Reset (“Amp Assign”, “Speaker Config.” and “Video” settings are not reset)

Note: On all models, if you are able to access the menu, you can also do the Network Reset by going to SETUP - GENERAL - RESET - NETWORK SETTINGS

S960H - p.
X2700H - p.
X3700H - p. 281
X4700H - p. 308
X6700H - p. 318


1 - Turn ON the power using ON/STANDBY.
2 - Select the HEOS Music source
3 - Simultaneously press/hold the: S960H - "Zone 2 ON/OFF" and "Zone 2 Source"; X2700H/X3700H - "Tuner Preset CH +" and "Zone 2 ON/OFF"; X4700H/X6700H - "DIMMER" and ">" (ie. right arrow) buttons on the front panel. Release your fingers when "Network Reset" is displayed on the front panel. "Complete" will display when the reset has completed.

-------------


4. Microprocessor Reset (aka "Reset to original factory settings" to include erasing the Audyssey settings although does not roll back the firmware)

Notes:
- On all models, if you are able to access the menu, you can also do the microprocessor reset by going to SETUP - GENERAL - RESET - ALL SETTINGS
- Prior to resetting the microprocessor, you can SAVE the config/settings (to include Audyssey settings) to a USB thumb drive using the SETUP - GENERAL - SAVE & LOAD setting and then LOAD the file back after the microprocessor reset.
- In some cases where a single microprocessor reset does not resolve an issue, do at least 5-10 in a row


S960H - p.
X2700H - p.
X3700H - p. 280
X4700H - p. 307
X6700H - p. 317

1 - Turn off the power using ON/STANDBY on the front panel.
2 - Press ON/STANDBY while simultaneously pressing: S960H/X2700H/X3700H - "TUNER PRESET CH +" and "TUNER PRESET CH -"; X4700H/X6700H - "INFO" and "BACK"
3 - Remove your fingers when "Initialized" appears on the front panel display.

--------------------

5. Factory Firmware Restore

1 - Turn off the power using ON/STANDBY.
2 - Simultaneously press/hold the: S960H - "BAND" and "MODE"; X2700H/X3700H - "TUNER PRESET CH-" and "DIMMER"; X4700H/X6700H - "SETUP" and "DIMMER" buttons on the front panel and then press/release the ON/STANDBY button on the front panel until you see “Restoring FW” on the unit’s display. This procedure will take 15-20 minutes to restore to the original factory firmware.

--------------------
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post #6 of 1684 Old 06-04-2020, 03:06 AM - Thread Starter
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Firmware Updates

(1) Firmware updates for all 2020 models should be available via Denon's website and can be downloaded and installed via USB thumb drive. You will need to enter the serial number of the AVR at the website page to obtain the update. I provide a detailed description of how to do a USB update in post 6301 of the 2015 Denon AVR Owner's thread linked here.

(2) Firmware updates can also be installed via an internet connection to the Denon servers. Although it's not necessary to update your unit if you are not experiencing any problems, it's generally a good idea to keep it updated so that if there are any problems with the update the unit will still be covered under warranty. The update process generally doesn't take more than 30 minutes once the download begins and also generally does not erase any settings, although it's always a good idea to SAVE the config.avr file using the Setup - General - SAVE & LOAD - SAVE feature prior to doing the update just in case. Note that if the update process is stuck on "Authenticating", ensure a source other than NET/USB is selected and just let it continue for up to a few hours and it should eventually begin the update process (although note that Denon's servers have been known to crash the first day of release due to the overload, so you may want to wait a few days before trying again). One prior model year owner found that disconnecting ALL sources to the AVR enabled the unit to connect to the Denon servers and update the firmware when the update process had previously been unsuccessful.

If the update fails, press and hold the <Power ON> button on the main unit for more than 5 seconds, or remove and re-insert the power cord. After about 1 minute, “Please wait” appears on the display and the update should restart. If the error continues, check the network environment to include: (a) setting <Network Control> to "OFF in Standby", (b) cycling the DHCP setting on the AVR, or (c) using a static IP address.

During the update, the AVR will go into Standby mode, but will continue to update status on the front panel display. If the update seems to be hung up (ie. goes beyond 1 hour) ... power the AVR to Standby, unplug it for a few minutes and power back on and attempt the update again. If the update fails to load, check the network environment (ie. reset the router, replace the router with a more current/robust model, or ideally wire directly to the router if connecting wirelessly) If still not having any luck with the update, perform a Network Reset as described in post 5 above. You may also want to consider purchasing a long (100'+) Cat5/6 cable for network updates only for a higher probability of a successful install.

You will be notified automatically when there is a firmware update when the AVR is turned ON as long as the Notification Update setting is set to ON (factory default). For more information refer to Setup - General - Firmware - Notifications -Update in the Owner's manual. To manually check for an update, refer to Setup - General - Firmware - Update - Check for Update.

(3) What is my unit's current firmware version? The current firmware version can be determined from the AVR's menu: Setup --> General --> Information --> Firmware Version.
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Expanding the AVR by adding 2Ch amp (X3700H/X4700H/X6700H only)

The only models that can be expanded beyond their on board amp capability are the X3700H/X4700H/X6700H. When expanding the X3700H/X4700H from 9CH --> 11CH and the X6700H from 11CH --> 13CH, the most cost effective solution is to purchase a smaller amp (eg. 50W AudioSource Amp100VS2) or re-purpose an existing AVR that you are replacing to power the Height 2 (Height 3 on the X6700H) speakers. Another option for much higher cost is to purchase a much more powerful amp (eg. 300W Emotiva XPA-2) and power the Front L/R speakers on any of the three models.

50W, 12 lb solution
http://www.amazon.com/gp/product/B00...2C74241PTYPSTE

300W, 35 lb solution
https://www.amazon.com/Emotiva-Audio...p_ob_title_def


Connection:
a. A set of RCA cables would be used to connect either the Front L/R or Height 2 L/R (Height 3 L/R on the X6700H) pre-outs (depending on amp selected) on the back of the AVR to the L/R inputs on the external amp.
b. If using the AudioSource Amp100VS, connect to the MAIN/Line 2 inputs.
c. If using an old AVR, you would connect from the primary AVR pre-outs to one of the stereo analog audio inputs (eg. CD) of the old AVR and then connect the speakers to the Front L/R speaker posts on the old AVR.


IMPORTANT: Ensure all amps are powered off when making cable/speaker wire connections.

Volume:
If the external amp/AVR has a volume knob, set it to at least 80% of maximum. Volume control of the speakers connected to this external amp will be made using the primary AVR as with the other speakers in the setup that are powered with the primary AVR's internal amps.

Setting:
If using an old AVR, set it to DIRECT sound mode.

Once the amp and speakers are connected, and the amp is powered on, run Audyssey again to add these new speakers into your setup using the following AMP ASSIGN setting:


If the external amp is used for the Height 2 (Height 3 on X6700H) speakers:

Assign Mode: 11.1 (13.1 on the X6700H)
Floor
- Layout
: 5ch & SB (or possibly 5Ch + FW on the X6700H)
Height
– Height Sp
: 4ch (or 6ch on X6700H)
- Layout: Front Height + Rear Height (or whatever 2 (or 3 on the X6700H) settings are available that you want to use)
- Pre-out: Height2

Note: The above PREOUT = Height 2 setting simply identifies which speaker pre-outs are being used for the "expansion" .... you can externally power as many additional speakers as desired as all the pre-outs are hot (ie. there is no setting to turn them ON) such that you could externally power up to all 11/13 speakers if you prefer. Note however, that if you do externally power all speakers (regardless of the number), use AMP ASSIGN = Pre-Amp instead of 11.1/13.1.


If the external amp is used for the Front L/R speakers:

Assign Mode: 11.1 (13.1 on the X6700H)
Floor
- Layout
: 5ch & SB (or possibly 5Ch + FW on the X6700H)
Height
– Height Sp
: 4ch (or 6Ch on the X6700H)
- Layout: Front Height + Rear Height (or whatever 2 (or 3 on the X6700H) settings are available that you want to use)
- Pre-out: Front

Note: The above PREOUT = Front setting simply identifies which speaker pre-outs are being used for the "expansion" .... you can externally power as many additional speakers as desired as all the pre-outs are hot (ie. there is no setting to turn them ON) such that you could externally power up to all 11/13 speakers if you prefer. Note however, that if you do externally power all speakers (regardless of the number), use AMP ASSIGN = Pre-Amp instead of 11.1/13.1.

Last edited by jdsmoothie; 06-08-2020 at 06:50 AM.
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post #9 of 1684 Old 06-04-2020, 04:07 AM
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I have a 4300H currently and it has Dialogue Enhancer which I have used quite frequently depending on the content.

Looking at your summaries above (which are very helpful, thank you!) for the 4700H and the 6700H it seems they moved Dialogue Enhancer to only to 6700H. Is this a type-o or is that correct?
It's possible it happened in a previous year and I was not looking closely at that point

Thanks for your hard work on these threads!
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Quote:
Originally Posted by Jboy001 View Post
I have a 4300H currently and it has Dialogue Enhancer which I have used quite frequently depending on the content.

Looking at your summaries above (which are very helpful, thank you!) for the 4700H and the 6700H it seems they moved Dialogue Enhancer to only to 6700H. Is this a type-o or is that correct?
It's possible it happened in a previous year and I was not looking closely at that point

Thanks for your hard work on these threads!
The X4300H features a "Dialog Level Adjust" setting (finally changed to "Center Level Adjust" with the release of the 2018 models) which is nothing more than a center speaker volume adjustment setting also found on all lower models as well. Only the X6300H (and it's successor models as well as the flagship models) feature a true "Dialog Enhancer" setting which only boosts the human vocal frequencies.
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post #11 of 1684 Old 06-04-2020, 04:36 AM
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Subscribed. Congratulations on yet another “smooth” transition Denon AVR thread. Personally, I am looking forward to a 9.2.6 Denon/Marantz product with DTS:X Pro. Hey, I can dream, can’t I?

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post #12 of 1684 Old 06-04-2020, 06:08 AM
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X6700H is mentioned as supporting 7.2.6 via additional external 2 channel amp. Can it be configured to 9.2.4 instead?

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post #13 of 1684 Old 06-04-2020, 06:13 AM
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post #14 of 1684 Old 06-04-2020, 06:23 AM
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Quote:
Originally Posted by Archaea View Post
X6700H is mentioned as supporting 7.2.6 via additional external 2 channel amp. Can it be configured to 9.2.4 instead?
The extra set of speaker posts is labeled as HEIGHT3/FRONT WIDE.
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post #15 of 1684 Old 06-04-2020, 06:42 AM - Thread Starter
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Quote:
Originally Posted by Archaea View Post
X6700H is mentioned as supporting 7.2.6 via additional external 2 channel amp. Can it be configured to 9.2.4 instead?
Yes.

The Height 3 speaker posts are also labeled Front Wide, so in addition to the flagship X8500H, this will be the only other Denon model since 2015 that supports Front Wide.

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post #16 of 1684 Old 06-04-2020, 06:53 AM
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Quote:
Originally Posted by jdsmoothie View Post
- Store two sets of speaker settings (including separate Audyssey EQ for each ie. no longer need to use USB or MultEQ Editor app for this)
So now you can have a profile for something like TF+TR and another profile for FH+RH? And you can switch them on the fly? Kinda what you can do with the Scenes feature on the Yamaha AVRs?
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post #17 of 1684 Old 06-04-2020, 06:59 AM
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I'm super excited for someone to upgrade and see those X3600H and X4500H come onto the market I've been hunting for.
The new X3700H does sound like an amazing value though.
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post #18 of 1684 Old 06-04-2020, 07:08 AM
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Do we know yet whether the "- Store two sets of speaker settings" feature is similar to Yamaha pattern settings where the designation of the height speaker can change from tops to heights or only the Audyssey calibration can change but the speaker designations are fixed.


Edit - Looks like it is indeed the case that speaker config is saved to preset based on user manual:
  • The following settings are saved to presets.
    • “Amp Assign” settings
    • “Speaker Config.” settings
    • “Distances” settings
    • “Levels” settings
    • “Crossovers” settngs
    • “Bass” settings
    • “2ch Playback” settings
    • “Front Speaker” settings
    • “MultEQ® XT32” data
    • “Graphic EQ” data

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post #19 of 1684 Old 06-04-2020, 07:11 AM
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IMO, this is actually the most significant feature (more important than a single 40 Gbps HDMI input):

"- Pre-amp mode (formerly only featured on the flagship models) - physically disconnects all on board amps when only external amps are being used (X3700H and higher)"


This will allow these AVRs to function as true pre/pros when an external amplifier is used and increase the effective clean output range of the preouts. As shown in the ASR review of the X3600H, use of the preamp mode available for the two front channels enables the X3600H to measure better than many far more expensive pre/pros, such as the new Arcam units. Without this mode, the preamp output falls apart when the amp is driven to clipping.



This is the feature that could tempt me to sell my X4500H and upgrade to an X4700H. The X3700H may be the best value, but the lack of a front HDMI input disqualifies it for me.
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post #20 of 1684 Old 06-04-2020, 07:19 AM
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Denon Pre-pro

Quote:
Originally Posted by JD23 View Post
IMO, this is actually the most significant feature (more important than a single 40 Gbps HDMI input):

"- Pre-amp mode (formerly only featured on the flagship models) - physically disconnects all on board amps when only external amps are being used (X3700H and higher)"


This will allow these AVRs to function as true pre/pros when an external amplifier is used and increase the effective clean output range of the preouts. As shown in the ASR review of the X3600H, use of the preamp mode available for the two front channels enables the X3600H to measure better than many far more expensive pre/pros, such as the new Arcam units. Without this mode, the preamp output falls apart when the amp is driven to clipping.



This is the feature that could tempt me to sell my X4500H and upgrade to an X4700H. The X3700H may be the best value, but the lack of a front HDMI input disqualifies it for me.
Agree interesting.
It seems like a Denon Pre-pro would be great.
Amps don't need to be changed out as often and people could buy the amp # and wattage needed rather than trying to do everything in an AVR.
I recall flagship pre-pros around 2008 era. Wish they were back.

EDIT
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https://www.crutchfield.com/S-4bDB5X...VP-A1HDCI.html
https://www.audioholics.com/av-pream...non-avp-a1hdci
2008 Review
$7500
"While the AVR-5308CI has virtually all of the same features found on this processor, it lacks the balanced circuitry design, class A audio drivers and a host of other component upgrades (some of which I found measurable differences during my preamp testing of the two units). Considering the AVR-5308CI sells for about $2k less than this preamp and has nine respectable built-in power amplifiers, I’d say it makes it quite a bargain."
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post #21 of 1684 Old 06-04-2020, 07:26 AM
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Super excited for my 3700. Not in a hurry so July will be here soon enough but my 77" OLED arrived yesterday so it's a little more painful waiting now, lol.

Which of course has me thinking, wow these HTIB speakers really suck and I need better ones to compliment all the other new gear. Soon I hope but I fear realistically longer than desired.

Thanks @jdsmoothie for creating this thread. Already loving it. Can't wait to learn more!

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post #22 of 1684 Old 06-04-2020, 07:37 AM
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re: preamp mode. totally agreed. this is super exciting!

quick question though... do you guys know if this is an all or nothing mode?

i only have 1 stereo amp for L&R. not sure if i will ever get amps for everything else. could i disable just the front L&R mode or will it disable everything and you must have amps for all the channels?

i poked around the 'manual' and only saw these 2 relevant pages but it's not super clear:
http://manuals.denon.com/AVRX3700H/N...SYhylpohod.php
http://manuals.denon.com/AVRX3700H/N...DRDZMLwkekzqtf

i imagine it's a all or nothing proposition and that the higher models might allow for this type of granular adjustment no?

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post #23 of 1684 Old 06-04-2020, 07:44 AM
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Quote:
Originally Posted by JediFonger View Post
quick question though... do you guys know if this is an all or nothing mode?

i imagine it's a all or nothing proposition and that the higher models might allow for this type of granular adjustment no?
It's ALL or NONE - you cannot choose some and disable some.
All 2020 models behave the same.
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Quote:
Originally Posted by JediFonger View Post
re: preamp mode. totally agreed. this is super exciting!

quick question though... do you guys know if this is an all or nothing mode?

i only have 1 stereo amp for L&R. not sure if i will ever get amps for everything else. could i disable just the front L&R mode or will it disable everything and you must have amps for all the channels?

i poked around the 'manual' and only saw these 2 relevant pages but it's not super clear:
http://manuals.denon.com/AVRX3700H/N...SYhylpohod.php
http://manuals.denon.com/AVRX3700H/N...DRDZMLwkekzqtf

i imagine it's a all or nothing proposition and that the higher models might allow for this type of granular adjustment no?

Yes preamp mode is all or nothing.


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post #25 of 1684 Old 06-04-2020, 07:53 AM
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Very interested in the 6700H .. currently AVRless right now and was planning on getting a refurb x4500h but if this is coming in july I might wait for it.

5.2.4
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post #26 of 1684 Old 06-04-2020, 07:54 AM
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Quote:
Originally Posted by dfa973 View Post
It's ALL or NONE - you cannot choose some and disable some.
All 2020 models behave the same.

That's a bit disappointing, but I understand why they could have implemented it that way for cost reasons. Does the X8500H allow individual channels to be switched to pre-amp mode?
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post #27 of 1684 Old 06-04-2020, 07:58 AM
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I think Bluetooth headphone use will make one of these have a better WAF for me. Movies and TV on my Sony 1000-XM3 will be pretty cool late at night or even better when the wife and kid won’t STFU.


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post #28 of 1684 Old 06-04-2020, 08:04 AM
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Quote:
Originally Posted by JD23 View Post
Does the X8500H allow individual channels to be switched to pre-amp mode?
No, it behaves the same - in fact, that feature is "stolen" from the X8500H - copy-paste.
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post #29 of 1684 Old 06-04-2020, 08:09 AM
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post #30 of 1684 Old 06-04-2020, 08:24 AM
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From the Techno Dad's youtube review they are also creating dynamic scene by scene HDR optimization.
This is a killer feature on the JVC NX series projectors. If this is implemented well it could be an excellent addition for those of us with projectors, or displays that don't necessarily meet the highest HDR brightness standards.

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