Originally Posted by DaleNixon
I just set up my first Harmony 650 remote and after pressing an activity such as "Watch TV" the remote does turn on my BenQ projector, my Denon X4200W, and Motorola (Charter/Spectrum) cable box, but the remote then freezes indefinitely on the "Please keep the remote pointed at your system" screen. No matter how long it's pointed at the AVR, cable box, & projector the remote is stuck on that screen and screen/buttons don't eventually darken either. All buttons on the remote are inoperable: no volume, channel or off control. The only way to exit is to remove the batteries and start over. I've gone through this four times and it keeps freezing.
Anyone else experience this freezing or have a solution?
I am having this problem x2.
I bought two brand new 665's. I have an LG 65" OLED, Denon AVR=X4300H, An Arris cable box (Spectrum), Apple TV 4k, Oppo 203, Nvidia Shield, Sonos Connect, and a PS3 and PS4.
Using the Myharmony software (on Win 10)
Programmed one of the remotes and no matter what activity I hit, the thing freezes on "Starting xxxx activity, please keep remote pointed at your system"
The devices turn on, but the Denon never changes inputs. I have to remove the battery from the remote to get the remote unstuck.
So, figuring a defective remote, I programmed the 2nd 665 from scratch, same issues remained.
I deleted all the devices and activities.
I added my TV, cable box, and AVR only
Set up "Watch TV" activity.
Next I set up "watch Apple TV" activity.
Remote hung up starting this activity.
Deleted the Apple TV and the activity.
Added my Oppo and a "Watch Blu-Ray" activity
The remote hung up on this one too.
Deleted the Oppo and the activity.
Added my Nvidia Shield and created a "Watch Nvidia Shield" activity.
Did not bother setting up anything else.
What the heck is wrong. I have quadruple checked the inputs on the Denon.
I initially set up the activities telling the software I do not need to set an input for the TV (the Denon out goes to HDMI in 2 on the TV, nothing else connected to the TV.
I switched the problem activities to specify the HDMI 2 input on the TV...no difference.
I played with the delays on the Denon (input switching). That did not help either...
Finally, since I have a Harmony Hub in this setup (I hate the harmony hub based remotes), I thought somehow that was causing an issue. Unplugged it, but the remote kept on freezing during the starting of activities...
Oh, and for kicks I pulled out my old Harmony One and tried programming it (using the Harmony 7.x software). And I had the SAME ISSUE (activity works prefect but the remote seems to be stuck sending a command or commands in the startup sequence of any activity).
I am at a complete loss. I need help or suggestions..hopefully other than set up a ticket with Logitech...
One other thing I should mention is a I have a Harmony Ultimate with companion remote (living room), and Harmony home control (hub based - Media room) a Harmony 700 (bedroom ) and these 2 new 665's all on a single account.