Originally Posted by Andehhh
1. I always had huge issues before getting the hub set up with 2 people using remotes at the same time for different rooms/switching channels etc. etc.
I finally got it working with the hub some time back and am now reluctant to remove the hub from my system. I did briefly try v6 when released and ran into the same issues as before.
2. Is it possible to still use the hub with v6? Or is the system better now and I just need to give it another shot?
3. It's always something I dread is changing this system and anytime I get in contact with support I end up trying to find an alternative product. I've never dealt with support so rude and uninterested.
Welcome to the forum.
1. Never tried two concurrent users (but I agree, it should work ... as it is marketed to support a multi-room residence). I'm just happy if one-user works.
2. My post above was based on my use of 4.5 and 5.x . I haven't tried 6.x yet , but it is different under-the-hood now. Looks like Hubs (as we knew them before) are gone now. So, that's another $50 down the drain. But whatever ... if it works better now I guess it's cool.
3. Yeah, same here.
Like many of you, I started with Simple-Control in 2017 (Roomie name was never mentioned) . I bought it all ... iOS devices, Simple-Hub for Mac, Simple-Blasters, 1-year 20-device Subscription, etc. I did not know they had shifted focus to dealers, I was just excited to find them. So, we endure all these changes and now, back to DIY-focus.
Will is an expert software developer. But I get the idea they feel they are giving-away everything for cheap, so don't owe us much support. While we are pushing and hoping for this 100% reliable and flexible solution , they seem more interested in the hard-core DIY market ... about 75% of us who can get it to work acceptably on our own (and shut up ... and accept the occasional network or sync glitch). But still, this product is about "control" and not "automation" .
Maybe I will again try it now that v6.x is maturing and product is on (what they believe to be) a better track. I think finally supporting hard-button remotes (like Harmony bub-based ones like Elite) is a step in the right direction. Only with that can it even begin to be compared to Control-4 or Savant.
There were a couple of "find alternative DIY solution" threads here on AVS. Best I can tell ... you might eventually be able to build something comparable on Home-Assistant or OpenHAB .