Originally Posted by chi_guy50
So, after some more futile troubleshooting today (multiple factory resets, then removing and re-adding the Harmony Elite to my account), I called Logitech support when they opened for business this morning. They confirmed that the remote is kaput.
I have obtained a prepaid return shipping label from the seller but am torn as to whether I should accept an exchange for another "manufacturer reconditioned" unit (at a very nice discount) or just take a refund and move on. I know that Amazon has a 20% off coupon today on a new Elite, but the price I paid is appreciably lower than even that discount. However, it's still a lot more than I am willing to pay for a doorstop.
I spoke today with the seller regarding their QA. I was told that they had sold over 500 of these refurbished Harmony Elites (N.B., turns out they are actually from a third-party service, not directly from Logitech as I had first thought) and had only gotten two returns up until this one. They offered me an additional $25 discount for my trouble (bringing the total price down to less than 40% of MSRP) and I have elected to accept an exchange. They provide a 30-day return window and 90-day warranty period, so I really don't have anything to lose other than more wasted time and energy (not a minor concern at my advanced age
I will hope for better luck the second time around. Cosmetically, the first one they sent me looked brand new and came in the original retail packaging with a "reconditioned" sticker attached. I would have been hard-pressed to identify it as other than new.
Thanks to everyone for your feedback. I'll post my impressions after I get the second unit in hand.
Living Room: Sony XBR-65Z9D; Oppo UDP-203; Nvidia Shield TV; Roku Ultra; Denon AVR-X8500H (9.1.4/13.1); Polk Audio RTiA7 (Fl/r), CSiA6 (C), RTiA5 (Sl/r & FW), OWM5 (SB), 80F/X-RT (FH, RH); SVS SB-2000 (SW)
Bedroom: Sony XBR-55HX929, DarbeeVision DVP 5000S, Amazon Fire TV 4K, Yamaha R-N402 Network Receiver, Polk Audio LSiM703
Last edited by chi_guy50; 07-17-2019 at 05:16 PM.