Ata' Boy to Logitech Harmony! - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 3 Old 12-15-2018, 07:31 PM - Thread Starter
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Ata' Boy to Logitech Harmony!

A recent software update wrecked my years old Harmony Elite and Hub. After being very patient and following Harmony Tech's instructions we all agreed my unit was dead. They did want to pursue another rescue attempt but I was ready to quit. It was then that I requested a new Elite. In all of five minutes Harmony agreed. My new remote and hub were just set up and will soon be back controlling my AV. Ata' boy Logitech Harmony.
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Sony 4K XBR55X930E, Sony 4K UBPX800 Blu-Ray Player, Sony HTST 5000 SoundBar, DirecTV 4K HS17 w/2 Mini Genies, Panamax MR5100 Power Manager, Harmony Elite Remote, Monoprice Cables
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post #2 of 3 Old 12-20-2018, 12:57 PM
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Originally Posted by 49Merc View Post
A recent software update wrecked my years old Harmony Elite and Hub. After being very patient and following Harmony Tech's instructions we all agreed my unit was dead. They did want to pursue another rescue attempt but I was ready to quit. It was then that I requested a new Elite. In all of five minutes Harmony agreed. My new remote and hub were just set up and will soon be back controlling my AV. Ata' boy Logitech Harmony.
Wow that's great customer service. I wonder what happened and why it bricked your Elite, but not others?

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post #3 of 3 Old 12-20-2018, 07:13 PM - Thread Starter
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Wow that's great customer service. I wonder what happened and why it bricked your Elite, but not others?
During the tech's attempts the hub was never recognized so I assume it was the hub.

Sony 4K XBR55X930E, Sony 4K UBPX800 Blu-Ray Player, Sony HTST 5000 SoundBar, DirecTV 4K HS17 w/2 Mini Genies, Panamax MR5100 Power Manager, Harmony Elite Remote, Monoprice Cables
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