Join Date: Jun 2010
Location: St. Petersburg, FL
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Do you have a harmony non-hub-based remote and a Denon AVR-X4300H
If you have a Denon AVR-X4300H receiver And you are using a NON-HUB-BASED Harmony this will likely affect you. There may be other Denon receivers this affects but not sure.
Anyway, there is an issue with the Harmony database for my Denon receiver that happened about a year ago. And if you are trying to program a non-hub based harmony with activities that include changing inputs and power cycles for this receiver you are going to encounter your activities getting stuck on “starting activity - please keep Remote pointed at your system”. The receiver will turn on and not switch to the correct input. You won’t be able to do anything with the remote at this point. The only way to unfreeze the remote Is to pull the batteries.
The first reports of this were about a year ago. Even folks who’s remotes were already programmed with this receiver and working properly suddenly started having issues.
It does not matter if you program the remote using the myharmony desktop software or the legacy harmony 7.# software. They both apparently use the same device database.
It appears the issues was reported to Logitech but nothing was resolved.
Somebody found a workaround, which I am now using.
Instead of adding your Denon-X4300H to your devices, create a fictitious receiver with a fake name. I used make “Generic” and model “Receiver”. When the program asks if you are sure that is right, answer yes. You will now have to use the Denon remote to teach the Harmony several commands. Then you will need to set up all the inputs from your receiver (the ones you see on your Denon remote). This will force you to remove some the Harmony sets up (Like FM and AM - the Denon only has a Tuner input). And you will have to add some the Harmony is missing (Like Tuner, Internet Radio, etc.) After you are done the inputs on the Harmony software device setup must exactly match the ones you see on your Denon remote.
Once you have the fictitious receiver set up, before you create activities, now add the Denon AVR-X4300-H to your devices. This along with the fictitious receiver will be part of all your activities. The Denon one just to control volume as nobody has been able to figure out push and hold volume when setting up the fictitious receiver.
So a watch tv activity looks like this:
Devices included = TV, Cable Box, fictitious receiver, Denon receiver
Power on TV
Power on cable box
Power on fictitious receiver
Set input on TV to ???
Set input on fictitious receiver to CBL/SAT
When setting up the activity you specify volume is controlled with the Denon receiver (not the fictitious one)
Now the remote should operate correctly. You might need to play with delays
LOGITECH PLEASE FIX YOUR DEVICES DATABASE FOR DENON AVR-X4300H
Main System: Denon AVR-4300h, LG OLED65C7, Oppo UDP-203, PS3 and PS4pro, Sonos Connect, Nvidia Shield tv (2017), Ascend RAAL Towers, RAAL Horizon Center, Sierra 2's (surround), 2 Rythmik F15's
2 other systems: 1 Onkyo, 1 Denon, Paradigm Studio V1 and V2 speakers, Panasonic Plasmas, etc.