Originally Posted by jones07
Thank you, I was seconds away from calling for a RMA for my 5 month old 880 that was stone cold dead and would not recharge. Did your LCD cleaner trick of the cradle and remote contacts and I was back in business.
Funny the contacts did not look oily
Boy you don't know how lucky you are. Logitechs customer service for the Harmony remotes is flat out awful!
I purchased an 880 two weeks ago, brought it home set it all up and placed the unit on the charger. The next day after coming home I went to set it up and noticed that only the first segment of the battery indicator was lit. I put it back in the charger, the backlight comes on the battery indicator animates like it is charging yet after several more hours it still showed only the first segment lit. I checked online and learned about the contact issues. I cleaned the contacts on both the remote and the base. After several hours still the same results.
I placed a call to customer support and chose the warranty option, after being on hold for 15-20 minutes I'm informed by the person that answers the phone that I can not call them directly. I must go through technical support and he hangs up. I call back wait another 15-20 minutes for customer support. Go through about 45 minutes of troubleshooting with the guy who then informs me I must wait for a return call from teir 2 support. They will call within 24 hours here is your ticket number if they don't call call us back. Of course they never call back.
I call back 2 days later, wait 15 minutes for tech support give them my ticket number they transfer me. I wait 30 minutes on hold for teir 2, the gal walks me through everything the first guy did. Finally she agrees the battery is the problem takes all the info from the battery and... get this...
Informs me that in 10 to 14 BUSINESS days someone from warranty replacement will contact me. If I havent received a call after 14 business days to call them back, but she cannot ship me a replacement battery only warranty replacement can and only after they have verified that it is really the battery that is the problem. Needless to say I thanked her for completely wasting my time and told her not to bother having warranty repair call. I boxed it all back up returned it and will not even consider buying another Harmony remote. All of that for a battery?! I'd hate to see the hoops I'd have to jump through if the remote itself were defective.