Microsoft: Fix for Xbox One X HDR Issue Coming Soon

The just-released Xbox One X may be the “world’s most powerful console” per Microsoft’s marketing, but it’s also a brand-new device and that means there’s always going to be some sort of bug that needs a quick software fix. In this instance, the issue is with visibly raised black levels in streaming and Ultra HD Blu-ray content. While HDR game graphics work fine, HDR video does not.

Yesterday, I was setting up an Xbox One X at friend’s house and noticed the HDR raised black level issue, both when streaming HDR using Netflix and trying to play an Ultra HD Blu-ray. After a quick Google search I found an article by John Archer at that discussed the issue. Now, less than 24 hours later, Microsoft has responded by acknowledging the issue exists and promising a quick fix.

The specific acknowledgement of the issue—which even affected the letterbox bars in widescreen Ultra HD Blu-ray content—came in the form of a tweet from Mike Ybarra, Corporate Vice President – Xbox and Windows Gaming at Microsoft. It said “Xbox One X users – Blu-Ray specific fixes coming very soon to correct raised black levels w/HDR movies, etc. Few days away.

So there it is. Problem spotted, alarms raised, and a rapid response promised. Hopefully this all gets resolved shortly, given what a glorious box of goodies the new console is. I’ll be posting a first look at an Xbox One X unit Microsoft provided for video game reviews and TV testing purposes.

Moreover, it’s not as if I’m waiting for the HDR video black levels fix to enjoy Forza Motorsport 7 and other games in glorious 4K HDR, on a Samsung Q9F QLED. That combo works great already and often looks amazing.