“Have experienced OLED burn-in and if yes, did you get warranty service”
OLED TVs offer tremendous image quality thanks to their ability to control the brightness of each individual pixel. However, the technology is prone to burn-in that will leave a permanent mark on the screen. While burn-in is avoidable if proper precautions are taken, the risk is there. This poll is not just about whether you’ve experienced burn-in, it’s about what happened to those who have experienced it.
Standard TV warranties typically do not cover burn-in, aside from mentioning that they are explicitly not covered. This is the case for both Sony and LG, the two companies selling OLED in the U.S. However, just because it is excluded does not mean that owners are not getting service under warranty anyhow.
Extended warranties are available for OLED TVs and in at least one case (Best Buy Geek Squad Protection) burn-in is explicitly covered. On its site the company states “Pixel repair and burn-in coverage for TVs – We’ll get your screen back to pristine condition if your pixels start looking weird or a shadow image sticks.”
So I’m also curious about warranty claims through extended warranties.
If you have experienced burn-in and voted in this poll, please take a minute to describe in detail what happened using the comments. Just follow this link to vote and comment.