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Follow up.

I finally got round to calling them today. All they offered me was the chip, I had to pay to have it installed. When I told them about others getting the installation as well and that the chip is known to be defective, she told me, basically, to go pound sand (nicely of course).

So I am waiting to speak to a supervisor about this. I think I might have blown this.

Now the question becomes, do I buy the chip and do it myself, or take the offer and pay for the install... Any helpful, constructive, thoughts out there?

Seggers
I planned on keeping my TV when I did it (still have it) so I just paid to have them do it. I know there are videos and instructions on how to do it, so I could have gone that route, but I was lazy that week :D If you're going to sell it, get the chip and do it yourself. Just my opinion.
 

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I just bought my 73736 with stand (not the stand in my avatar, but the Mits factory stand that my son has now) and remote for $80...New Mits lamp...needed a chip...Another $170 for the new Shopjimmy DMD chip and an hour of time, I had a $2500 TV. I got another 73733 for my step-son that needed a module ($130) for $50. If the set doesn't work right, they don't sell...Guy was asking $150 for my set. ;)

These don't get the love they deserve because they can't hang on the wall. You know, like all the flat panels that sit on stands can. ;)

Seriously, you can't replace the tv with a comparable set for anywhere close to what little effort it will take to repair yourself. Well worth the effort and when you are finished, provided you install a new lamp as well since you will be back there anyway, you will have what equates to a brand new set that will last for a few more years...easily.

Your call...
 
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I have nothing but love from Mitsu DLPs. Every one in a while, I check Craigslist for 73" and 82" models because my 65" is just "too small" :)

I found a 50" Samsung DLP out with the trash one night while delivering newspapers. I just have a feeling I knew exactly what was wrong with it. They even left the remote out with the TV. I was able to put the TV in my truck, drove home, and plugged it in. Saw the flash codes, and confirmed my suspicions - bad bulb. Found a replacement on eBay for $50. Great garage TV for the second Xbox!
 

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Follow up.

I finally got round to calling them today. All they offered me was the chip, I had to pay to have it installed. When I told them about others getting the installation as well and that the chip is known to be defective, she told me, basically, to go pound sand (nicely of course).

So I am waiting to speak to a supervisor about this. I think I might have blown this.

Now the question becomes, do I buy the chip and do it myself, or take the offer and pay for the install... Any helpful, constructive, thoughts out there?

Seggers

I would still have them do it. That way if something messes up they have to fix it. The guy that did mine messed up, and I had white spots on the screen, like light was leaking from somewhere. They sent a guy from a different company and I got a new light engine out of the deal.


Free chip with $200 labor is a good deal. If you don't lose your cool, you can try to push for more and you might get it. Don't use other people's success as an example, but act as if you know nothing about them (us) and just firmly but politely negotiate. If you freak out, they will shut you down immediately.
 

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@seggers
There is not much price difference between buying the chip and installing it yourself or using Mits approved service shop to install it. The chip goes for about $170. As was mentioned in another post, pay the $200 and have peace of mind. Mits will send the chip directly to the installer, so you know you are getting the real deal, not some imitation. The installer will come to your residence.
 

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I had my chip replaced back in February. I had planned to get a few more years of life for the TV, despite my fan getting noisy. For me, having Mitsubishi do it was worth it. Once I put a new lamp in, I'll hopefully be in good shape for a while.

The savings between doing it yourself and having a Mitsubishi approved servicer do the repair is pretty minimal ($20 to $30 savings, maybe). The repairman was in and out in about half an hour. It would have probably taken me several hours to figure out and a chance of the TV never turning back on, in which I'd be out TV and a new DLP chip.

You mentioned wanting to sell it off soon. I wouldn't think that would be worth it then, as I would imagine people buying second hand are not going to pay much more than $200 for an old DLP set. But that's just guessing... no evidence. A cheap 65" RCA LCD TV can be had for $650 new. I feel DLPs are slowly becoming the tube TVs. You can't give them away if you try.
 

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A cheap 65" RCA LCD TV can be had for $650 new. I feel DLPs are slowly becoming the tube TVs. You can't give them away if you try.
Yeah, it's amazing what people think they can get because the TV is "big screen." Right now people see the LCD and LED TVs so they want thin and sexy. And for $1000 you can get a 65" Smart TV with Internet connetivity and apps. Why sellers think they can get $500-$600 for a 5 year old TV that's 4 times as wide, without any apps or Internet, I'll never know. I found someone selling the Mitsu 92" TV for $1600. Wha? I can buy a new projector for cheaper than that, paint a wall with the special projector paint, and still come out ahead.
 

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Yeah, it's amazing what people think they can get because the TV is "big screen." Right now people see the LCD and LED TVs so they want thin and sexy. And for $1000 you can get a 65" Smart TV with Internet connetivity and apps. Why sellers think they can get $500-$600 for a 5 year old TV that's 4 times as wide, without any apps or Internet, I'll never know. I found someone selling the Mitsu 92" TV for $1600. Wha? I can buy a new projector for cheaper than that, paint a wall with the special projector paint, and still come out ahead.
Frankly I don't care about smart TV's with Internet connectivity and apps. The projector argument doesn't really fly either because that's really a different market as the room requirements to make a projector work well are somewhat different (primarily more need for light control). What I want from a TV is a large quality picture.

But the reality is that it's not realistic to expect to get big bucks for a used TV. As I said in a prior post, these TV's are completely impractical to ship due to their size and weight. Another issue is that the buyer has no idea if the TV is going to work for 30 days or 5 years and won't have any sort of warranty and getting repairs on these isn't as simple as with most audio components (again because shipping them is a problem). When I bought my current WD-82838 a few years ago, I ended up selling my WD-65835 for less than $200 and it took me a while to find a buyer. IMHO, if the TV works and the goal is to sell it, there's no point in spending a few hundred bucks to install the new DLP chip - only do so if the goal is to keep the TV for a while. Otherwise, sell it as-is for what you can get.
 

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So selling my Mits was an option. One that has been dashed against the shores of hard reality. I was idly wondering what it could have been worth and not a lot seems to be the answer. I did sell on my old 60 inch Sony LCD RP, when the Mits first arrived, and I remember getting better money than that. But LCDs were new and still expensive back then.

So when, or amybe if, the Mits customer support people get back to me, I will take the repair, try for a free install or just swallow the 200 on it. Then I'll offer it to my inlaws and move to the LCD/LED world and either got with the 90 that I wanted or see if I can get >=80 in the new 4k world.

It's just a shame such a good bit of kit (my pic still looks flawless, outside of 1 white pixel) isn't that well received....

Seggers
 

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Update No. 2.

We noticed a second white dot last night. Thankfully, the Mits supervisor called me today (crappy VoIP connection) and I set up getting the chip installed. Still going to cost me the 200, but as the service centre is within 10 miles of my place, I don't expect much else in the way of costs.

I might ask them to add some heat compound to the chip, like you do with CPU heatsinks and ask if they can hoover inside the TV (or I might just do that whilst they are fiddling) as I've noticed that the fan is starting to whirr a bit more lately.

Now do I keep it, or do I go with that 90 or 84 4K that I've been looking at....

Seggers
 

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Update No. 3.

We're up to 4 dots now, all in the right hand side of the screen. The tech is scheduled for the 14th, with no time (the tech works that out) which could get annoying as I have a Drs apt early in the morning.

I nearly got hold of an LG 84inch 4K tv. Missed out though...

Seggers
 

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Final update.

We ended up with 7 dots, with 1 being added pretty much every time the TV was switched on. Oddly enough all the dots were in the middle/right of the screen.

Install guy had it all in and out pretty quickly. Said he'd done a few of these and Samsung's that used the same chip. TV fired up fine once we let it (I keep mine on go cold) and the dots were gone and there was that picture I paid for....

Install guy said it was the cleanest back and inside he had ever seen in one of these. And there was little dust inside, so the A/C/heating and keeping the cats away seemed to be working.

Next steps? I keep looking at a couple of 2014s (the 90 Sharp, an 84 4k LG) and a 2015 80 Sharp. I may just keep hold of of the Mits until around Black Friday and see if I can get any of the above down into my price range.

Seggers
 

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Epilogue...

The TV looks great again. I put back all the calibration that I had, except those values in the service menu and it does pop a little bit more. It was properly calibrated for a darker room and this house isn't so dark.

Drum roll. I think I have just secured a Sharp LC-90LE657U 90-inch Aquos LED TV. I just have to wait for the shop to get back to me (what the hell, not working on a Sunday.... :D) to confirm.

Then the 73 is on its way....

Seggers
 

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I have 3 mirrors stuck. They make a large triangle in the middle of my screen. I am sure more are to come.
The replacement chip is around $200 after shipping from some quick searches, but I've already been consumed by the new TV bug. I also recently replaced the bulb with a cheap amazon replacement and I believe it is too bright, so that isn't helping anything.

I've spent at least 4 hours at Best Buy this week, and unfortunately, it seems like a bad time to buy a TV since the HDR capable sets carry a hefty premium for an unverifiable gain in picture quality. They don't have any HDR content to test with in store and most of the sets are still in need of updates to support it.

I know if a new chip can hold me off for another 6 months, it'll probably save me well over the $200 it costs on my next TV, but after looking at modern LCDs and OLEDs this week, it is tough to watch my DLP even if I ignore the 3 bright white pixels.

I guess there is never a good time as there will always be something better or cheaper around the corner.
 

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... I also recently replaced the bulb with a cheap amazon replacement and I believe it is too bright, so that isn't helping anything...

Turn the contrast down. Get the chip fixed.
 

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I turned the brightness and contrast to compensate, but it is so bright that when the set is turned off and bulb is warming down, the screen is a speckled gray color.

Unfortunately, I don't own a camera capable of taking pictures in dark settings, otherwise I'd post it here. It's definitely more gray than before I replaced the bulb, but maybe it is just a coincidence with the electronics degrading at the same time.
 

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I turned the brightness and contrast to compensate, but it is so bright that when the set is turned off and bulb is warming down, the screen is a speckled gray color.

Unfortunately, I don't own a camera capable of taking pictures in dark settings, otherwise I'd post it here. It's definitely more gray than before I replaced the bulb, but maybe it is just a coincidence with the electronics degrading at the same time.
The "cheap amazon replacement" bulb is most likely the problem.
 

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The "cheap amazon replacement" bulb is most likely the problem.

Oh yeah, I am fairly positive it is. But figured for $18, might as well give it a shot. I think the last one I paid about $50 for. It looked fine, but only lasted about half the lifespan of the original. You tend to get what you pay for.
 

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What does the new firmware do?
 
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