I am having the white dots issue on my WD-73736. Figured it couldn't hurt to get a new firmware on there. However, I just called Mits about this. They told me to "pound sand" too HAHA. They said that they couldn't send me a firmware and that end users wouldn't update the firmware on their own. I know the firmware update has nothing to do with the white dots, but figured it was worth a try. The lady was nice but very, very firm. She wouldn't even let me talk to a supervisor and told me it would be a waste of time. I even said how expensive these TVs were and how it has a new lamp but still has the white dots. I was reluctant to buy more parts for it after having bought a new lamp. Regardless, she said that it was so far out of warranty that they wouldn't be able to help me in any way at all. She said I could mail them a receipt of the purchase and they would forward that to be reviewed along with the case. Sounds like alot of hoops to jump through without a certain outcome. Meanwhile the TV is annoying to use in it's current state. I am pretty technical and can easily replace the chip on my own. Sounds like ShopJimmy will be getting my money!What does the new firmware do?