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Hello all, I used to own a JS8500 in 2015, but just replaced my TV with the 82" Q900r, excited to have this product. So far so good, the new firmware made me unable to navigate the settings menu, however, using a universal remote and resetting the TV helped me. I read on some forums that connecting the telephone SmartThings app seems to be causing this issue, so I won't be using the app anymore; just waiting for a new update enabling eARC so I could use the Sonos Arc speaker.
Do we have any updates on the "if and when" the eARC update will happen? I am also an 82" Q900R and Sonos Arc owner waiting impatiently.
 

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Fellow 8K owners who got their panels replaced - did you deal with a company called Service Quick? And what was your experience? I am seeing a lot of negative reviews online but want to withhold my judgement until they prove otherwise, however want to be ready in case they start giving me a run-around.

My 8K TV shows a lot of screen uniformity issue and shows blotches of blue and pink all across the screen. Here's one example image for your purview.
3027361
 

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Fellow 8K owners who got their panels replaced - did you deal with a company called Service Quick? And what was your experience? I am seeing a lot of negative reviews online but want to withhold my judgement until they prove otherwise, however want to be ready in case they start giving me a run-around.

My 8K TV shows a lot of screen uniformity issue and shows blotches of blue and pink all across the screen. Here's one example image for your purview. View attachment 3027361
yikes. this is what my original panel looked like before i got it replaced. replacement was much better, but with a tad more dse. geek squad did mine.
 

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yikes. this is what my original panel looked like before i got it replaced. replacement was much better, but with a tad more dse. geek squad did mine.
I guess there's no such thing as a perfect panel, I am OK with a little bit of DSE but these color distortions have made the calibration a no-go as the meter was reading all incorrect color values. Service Quick tech is coming tomorrow. Will see how it goes. :fingers Crossed:
 

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Fellow 8K owners who got their panels replaced - did you deal with a company called Service Quick? And what was your experience? I am seeing a lot of negative reviews online but want to withhold my judgement until they prove otherwise, however want to be ready in case they start giving me a run-around.

My 8K TV shows a lot of screen uniformity issue and shows blotches of blue and pink all across the screen. Here's one example image for your purview. View attachment 3027361
Service Quick (Long Beach CA area) performed my panel replacement. They did everything right -- but the original unit ending up being a total lemon. No complaints. The set was eventually replaced by Samsung.
 

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Service Quick (Long Beach CA area) performed my panel replacement. They did everything right -- but the original unit ending up being a total lemon. No complaints. The set was eventually replaced by Samsung.
That's good to know. Not that price is / should be a barometer of the quality of service, I'd expect Samsung will stand behind their product - afterall they were one of the earliest to push for an 8K display though the jury is out on our units to support all promised specs on HDMI 2.1.

There seems to be a campaign on change.org to get folks to sign a petition for Samsung to provide the needed support to 2019 units as was promised.
 

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Quick update - Service Quick tech's came to look at the panel. They took some pictures and did a video session with Samsung engineer and deemed that panel and main board needs to be replaced. Service is scheduled for next week. Will post once the panel is replaced hoping it's better than the one I have.
 

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Quick update - Service Quick tech's came to look at the panel. They took some pictures and did a video session with Samsung engineer and deemed that panel and main board needs to be replaced. Service is scheduled for next week. Will post once the panel is replaced hoping it's better than the one I have.
Progress at least. Samsung had authorized a panel replacement before the first tech for our repair visit based on photos I emailed them during the phone call that I had set up using the help function on the TV. Hopefully this will solve your issue. In my case, the replacement panel did not light up. They then replaced the One Connect Box (another visit). This didn't work either. At that point they authorized a replacement of the entire TV through Best Buy's Geek Squad. Once the replacement process was set in motion (on a Monday afternoon) Best Buy delivered the replacement that Friday (the weekend of the Super Bowl). It took a full two days before Best Buy knew anything about the authorization, but once we got the actual Geek Squad RMA number from Samsung it was easy.
 

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Hello. New 75" q900r owner here! Found a Best Buy floor model locally that they sold for less than half the cost of a 77 CX Oled (what I was in the market for) and I just couldn't resist. They listed it as bad condition, but they had all the parts and pieces, the unit looks perfect cosmetically. I did get the 5 year warranty from Geek Squad. The tech says they list it that way to move the units faster, so I scored a great deal. Really in love with the TV right now, I'm upgrading from a 2009 Toshiba flagship LED. Whoa is the q900 bright! I could not watch TV in my living room during the daytime with my calibrated Toshiba due to all the windows. It is NOT a problem with the Q900r lol. Look forward to catching up all the posts in this thread and diving in with some questions.

PS I found the no gap wall mount listed on Amazon Warehouse for a steal of a deal. I must say that the wall mount makes this TV look really classy, about a finger width away from the wall. Very slick
 

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Hello. New 75" q900r owner here! Found a Best Buy floor model locally that they sold for less than half the cost of a 77 CX Oled (what I was in the market for) and I just couldn't resist. They listed it as bad condition, but they had all the parts and pieces, the unit looks perfect cosmetically. I did get the 5 year warranty from Geek Squad. The tech says they list it that way to move the units faster, so I scored a great deal. Really in love with the TV right now, I'm upgrading from a 2009 Toshiba flagship LED. Whoa is the q900 bright! I could not watch TV in my living room during the daytime with my calibrated Toshiba due to all the windows. It is NOT a problem with the Q900r lol. Look forward to catching up all the posts in this thread and diving in with some questions.


Enjoy the set! Ive had mine since dec, and the brightness and bold colors have not gotten old. Watched project Power on netflix and was impressed the whole film with the picture quality.(movie was just ok :))
 
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Enjoy the set! Ive had mine since dec, and the brightness and bold colors have not gotten old. Watched project Power on netflix and was impressed the whole film with the picture quality.(movie was just ok :))
Lol, just started watching it. Q900R has totally exceeded all my expectations so far!
 

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Fellow 8K owners who got their panels replaced - did you deal with a company called Service Quick? And what was your experience? I am seeing a lot of negative reviews online but want to withhold my judgement until they prove otherwise, however want to be ready in case they start giving me a run-around.
Got my 55" panel replaced by Service Quick about two weeks ago. The original panel had a darker spot in the upper left that was distracting, as well as discoloration as you described. It also had two distortions in the anti-reflective coating near the front bottom, like rub marks. The new panel is much better all around- it has a very slight picture frame like shadow around the edges that is not really noticeable under normal viewing and goes away if you shift viewing position. The repair person fixed it perfectly on the first visit and it was an excellent experience. I'm extremely happy with the service and the TV as it is now is far better than it was before.

Edit: I'll also add that pictures don't do this phenomenon justice. I was going to submit a before and after picture but the problem just doesn't show up well in either. You'll have to take my word that the first panel when watching anything, your eye would go right to the discolored spot. The second panel, even though an all white screen also shows uniformity issues equal to or worse than the first when photographed, is much better in reality and was worth the swap.

I'm very picky about monitors, but after the swap, it's a keeper. Looking forward to future 8K content. You can only watch the Nasa video so many times...
 

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Quick update - Service Quick tech's came to look at the panel. They took some pictures and did a video session with Samsung engineer and deemed that panel and main board needs to be replaced. Service is scheduled for next week. Will post once the panel is replaced hoping it's better than the one I have.
Update on the replacement -
  1. Replacement went without a hitch. The service technicians were efficient and knew what they were doing. They first tried to replace the one connect box, which obviously did not fix the issue of discoloration. They then proceeded to perform a factory reset on the panel to see if that solved the issue, which it did not.
  2. They then went and got the panel box from their van. I can tell you it comes in a box bigger than the original TV box. The panel part number is BN95-05617A which is made in Mexico. The box had a reconditioned label on it. I am not reading much into it as I am assuming that all of the TV screens will at some point or the other will need to be reconditioned or else we will be filling the ground with e-waste.
  3. They took the main board and speakers from my original TV and swapped it to the new panel.
  4. So far so good, the new Panel is much better than before, though I am assuming that these LCD panels do suffer from DSE and a bit of gray uniformity issue. This has also been brought forth by TV reviewers like RTINGS and others online.
  5. I did not notice any change to the one connect box (The back still shows HDMI 3 as (ARC)), so not sure if mine has eARC on it or not. This would be a question to someone who has been able to successfully get their OCB replaced with one that has eARC, though there has been no OFFICIAL annoucement from Samsung on it.
I will have to wait a bit to get my unit re-calibrated so will have to reserve the judgement on PQ once done.

I am attaching a little of electronic porn for your pleasure. Enjoy!
 

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Fellow 8K owners who got their panels replaced - did you deal with a company called Service Quick? And what was your experience? I am seeing a lot of negative reviews online but want to withhold my judgement until they prove otherwise, however want to be ready in case they start giving me a run-around.

My 8K TV shows a lot of screen uniformity issue and shows blotches of blue and pink all across the screen. Here's one example image for your purview. View attachment 3027361
Glad your replacement went smoothly. What does your new panel look like with that same test screen?

My panel looks eerily similar to yours. I hunted down a youtube video just to get that full gray/white screen and I can see the blue and pink as well. My blue spot is just a slight bit off center to the left but takes up a good portion of the middle of the screen. The pink is sort of scattered about the screen. Under normal viewing, you'd never really notice anything is wrong. I also don't have any immediate future plans to get it calibrated.

My set is only a week old to me so I haven't really had that much time to study picture quality. That being said, the TV set itself has a good number of hours on it. It was a Best Buy floor model for a whole year that I got for an open box steal. I did attach the 5 year geek squad warranty however.

I'm torn if I should go about the panel replacement process, or give it a few months and see if any other issues arise before making a claim. Like I said I don't notice it during normal viewing and neither does the family.
 

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Glad your replacement went smoothly. What does your new panel look like with that same test screen?

My panel looks eerily similar to yours. I hunted down a youtube video just to get that full gray/white screen and I can see the blue and pink as well. My blue spot is just a slight bit off center to the left but takes up a good portion of the middle of the screen. The pink is sort of scattered about the screen. Under normal viewing, you'd never really notice anything is wrong. I also don't have any immediate future plans to get it calibrated.

My set is only a week old to me so I haven't really had that much time to study picture quality. That being said, the TV set itself has a good number of hours on it. It was a Best Buy floor model for a whole year that I got for an open box steal. I did attach the 5 year geek squad warranty however.

I'm torn if I should go about the panel replacement process, or give it a few months and see if any other issues arise before making a claim. Like I said I don't notice it during normal viewing and neither does the family.
I will have to see how I can take that picture. It was taken when the calibrator was in house and he had opened an internal menu for pattern generation.

What I can tell you is that the grey uniformity is still an issue as it seems like this is an inherent issue with Sammy QLEDs. I do not have any blue or pink color anymore on white or gray if I use YouTube greyscale pattern videos.

To your point on replacement, I would have not paid attention to get it replaced had it not been for the calibrator showing the panel issue and his inability to adjust the colors considering the meter was reading all sorts of weird values. It's your prerogative to see if you want it replaced.
 

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Do we have any updates on the "if and when" the eARC update will happen? I am also an 82" Q900R and Sonos Arc owner waiting impatiently.
It looks like we are still waiting. The Sonos Arc got delivered today, and I can't even play Atmos content via Apple TV 4K Tidal Music app.
 

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7:16 is where the Samsung Rep talks of eARC support for 2019 model 8K TVs - "There has been a little bit of delay on that, but we continue to consciously work in the background. So I am hoping that we will have something to communicate soon, but nothing has changed with regards to our original plan and we will be supporting and updating as we originally said".

And this statement was in Feb 2020, nearly 6-months away, so yeah, hope they have not dropped the ball on this one.
 

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Fellow 8K owners who got their panels replaced - did you deal with a company called Service Quick? And what was your experience? I am seeing a lot of negative reviews online but want to withhold my judgement until they prove otherwise, however want to be ready in case they start giving me a run-around.

My 8K TV shows a lot of screen uniformity issue and shows blotches of blue and pink all across the screen. Here's one example image for your purview. View attachment 3027361
What app or setting should I use, to get this screen? I would love to check this to see if I got a slightly better uniformity. If not I could contact Samsung for a panel replacement. Watching regular content doesn't show any issues, but I better use it when the warranty is still fresh.
 

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7:16 is where the Samsung Rep talks of eARC support for 2019 model 8K TVs - "There has been a little bit of delay on that, but we continue to consciously work in the background. So I am hoping that we will have something to communicate soon, but nothing has changed with regards to our original plan and we will be supporting and updating as we originally said".

And this statement was in Feb 2020, nearly 6-months away, so yeah, hope they have not dropped the ball on this one.
Yes, I had been following the discussion on the dutch forum. The Samsung rep keeps saying it was delayed due to Covid, but yeah 6 months is a lot of delay especially given that the soundbar already received the update.
 

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Yes, I had been following the discussion on the dutch forum. The Samsung rep keeps saying it was delayed due to Covid, but yeah 6 months is a lot of delay especially given that the soundbar already received the update.
The Dutch forum seems better! On the US English forum - they keep parroting "We cannot predict anything on this topic" and nothing more!
 
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