Hi we had some problems with our 40xbr800 and we just finally got sony to agree to replace the set. The guy said he would have the set shipped directly from sony. I forgot to ask and its a bit late in the day to call now but I was wondering if sony ships out refurbs for something like this or will it be brand new? I would really hope it would be brand new. Another problem I see is that they don't even have the 40xbr800 on the sonystyle website any more.