[MrFussy]

I need help with a 4508 that I'm trying to switch from ethernet connection to modem so that I can lend it to a friend who doesn't have a broadband connection close to her TV (and I can't persuade her to move her cable modem from one side of the house to another).


It accepts my area code info, but keeps giving me an error message saying "No answer" and tries to dial again. I can't see what number its trying to dial. This is the same problem I had when I first got it 18 months ago, but as I was going to use it in a network anyway, I didn't push it much when tech support's 1-2hrs of help failed. The 4508 was originally an ex-demo machine somewhere in California, I think, and I'm in Dallas. I've checked the line, and it dials out fine using a phone. Is there any way to check the number the 4508 is dialling? Could this be a bad number somehow (although that would give a different error I would think)? I think tech support suggested a factory reset at one point, but I don't want to try that except as a last resort.


Any ideas?

 

[Mikeyboy]

It calls the same 1800 number all replaytv models call. I've never heard of the number being loaded into the software incorrectly. There is no way I know to tell what number it's dialing. You might want to go over the list of common modem troubles to see if any apply to you


1- If you have call waiting *70 must be input into the replay phone prefix screen.

2- If you subscribe to DSL you must use a DSL filter in the phone line before the replay.

3- If you have digital phone service or subscribe to services such as "Vonage" your replay may not be able to connect.

4- If you use a wireless phone extension try connecting the phone line directly to the replay.

6- Unplug power from the unit for 1 minute to clear the modem, then try connecting again.

7- Last ditch effort is to 382 zones restore factory default. You will lose all shows.

 

[MrFussy]

Quote:

Originally posted by Mikeyboy It calls the same 1800 number all replaytv models call. I've never heard of the number being loaded into the software incorrectly. There is no way I know to tell what number it's dialing. You might want to go over the list of common modem troubles to see if any apply to you 1- If you have call waiting *70 must be input into the replay phone prefix screen. 2- If you subscribe to DSL you must use a DSL filter in the phone line before the replay. 3- If you have digital phone service or subscribe to services such as "Vonage" your replay may not be able to connect. 4- If you use a wireless phone extension try connecting the phone line directly to the replay. 6- Unplug power from the unit for 1 minute to clear the modem, then try connecting again. 7- Last ditch effort is to 382 zones restore factory default. You will lose all shows.

Thanks, Mikeyboy.

1. MUST be input? I do remember trying this when I first got it, but not recently. Wouldn't the down side of this just be getting knocked off if a call came in? (Not that likely at 1am when I did it this time)

2. No DSL.

3. No digital phone service

4. No wireless extension

6. Unit was unplugged for 2-3 days after a failed attempt by my friend to make the switch (see myother thread about clock problems)

7. VERY last ditch.


Additional: My 5516 and 5508 both connected just fine over the same wiring when I set them up 3 & 6 months ago, which would seem to put any problems square on the 4508.