[jrannison]

I sent the following Email to Universal Remote service:


"I currently have a MX-700 and a new MX-850.


I was using the MX-850 to try and �learn� the Velodyne DD series Subwoofer remote codes. The 850 would not �learn� any of the codes except the ON/OFF toggle. I tried this at various nose-to-nose distances.


I decided to try it with my MX-700 and it �learned� every code correctly. I used that 700 file and loaded it into the 850 and it functioned correctly with the 850.


I did try using one of my other remotes and have the 850 �learn� its codes and the 850 functioned correctly. ???


Is there a defective problem with the MX-850, or will the MX-700 read some codes while the 850 will not? Remember that the 850 did read the Velodyne ON/OFF toggle code.


All software is the latest from your website."



Anyone here seen this type of failure??

 

[hyperdyne1]

Well, I cannot answer your question, but I have been wondering the same thing.


I have had a few issues learning commands that worked fine when imported from another source (pronto codes or MX Editor IR library). The worst case was my airboard... The codes for that are a mishmash of learned codes along with a few pronto and MX editor files from remote central. That was a painful trial and error process.


I would really like to know if there is an MX850 specific issue as well. I have yet to hear back from Universal Remote...


Craig

 

[neoprufrok]

I have a DD12 and an MX600 and I've had the same problem. Actually, I've been able to get the remote to learn the volume, on/off, light, vol up/down, preset 1 and men, but it doesn't do any other preset.


I've also had problems with my Cary Cinema Pre/Pro.

 

[jrannison]

I attempted to use my MX700 (which did record the codes correctly) to teach the MX850 and that also would not work.

The MX850 does seem the record the few other remotes I have tested with.


A very strange issue.


I'm going to call URC tomorrow, as they have not responded to my Email.

 

[jrannison]

Called URC today..................


They have not received any calls about this problem.

It was suggested to do a Remote Control reset (hold down MAIN & STOP buttons) and try it again. They did indicate the 850 can be finicky.

It was also suggested the Remote Control could be defective, however I questioned why it will 'learn' all other remotes I have tried on the 850.

I asked that the information be passed on to their engineering department.

 

[hyperdyne1]

Hmmm... maybe I will give them a call as well then. I know they have received at least one email (from me) about this issue. Without a reply I might add.


I'm curious why the 850 can be finicky while the rest of their remotes I have used (MX500, MX700) worked flawlessly? Kind of irritating.


Thanks for the update by the way.


Craig

 

[jrannison]

Below are the responses I have received in order:

"The MX-850 has a different learning chip. The MX-350/650/850 are able to learn toggle bit codes with one tap, unlike the 9000,URC remotes, MX-700, MX-800 and the 3000.


Here is the Stand-Alone Learning method when teaching the MX-850 from your original remotes when it is disengaged from the MX-Editor:


1-Place the two remotes nose-to-nose...


2-Put the MX-850 into the Learn mode by pressing Main and Ent at the same time until you get to the SETUP menu, and then press Learn.


3-Select a button on the MX-850 you wish to learn so the LCD indicates that it is ready...


4-Press a button on your original remote that you want learned to the MX-850, release...


5-The LCD will say Good or Fail. If Good, then repeat as necessary from Step 3 for other function commands. If it reads Fail, repeat from Step 3 and press the same button on the MX-850 you wished to learn.


Here are some further tips to help you along:


Please keep in mind certain standards when teaching our remote controls.


-Avoid glass table surfaces. Use solid wood or Formica counters.


-Avoid direct sunlight or halogen lamps.


-If you get FAIL messages while trying to learn, play with the distances between the two remote controls."



My response:

"The Stand-Alone Learning procedure is one of the methods I did use, EXACTLY. I never received a fail, and tried “nose to nose”, and at different distances. The data I presented was with the “Stand-Alone Learning procedure” . I also tried using the PC interface with the same results. I am aware of reflective surface problems, etc.


I am aware of the Toggle Bit capability………….I wonder if something in that area is causing the incorrect Pulse Timing reproduction with the Velodyne remote?


I might mention that a few others indicate on the Forums that they too have had problems with the MX-850 learning a specific remote (while other remotes were fine). In one case they also used one of your other model remotes to “Learn” the problem code and transferred it to the MX-850.


There is obviously a problem and I encourage a continued investigation. If I can be of any help, let me know."



Their reply up to now:

"At this point, it would be a good idea for you to send us your Velodyne remote so we can upgrade it to our database and create a 3-digit code. Please forward your name, address, and phone number, and I will e-mail you with an RA number."


This is not a good solution IMO. They obviously do have some sort of problem.


I'll keep everyone up to date.