I bought a 5040 at Best Buy on Monday, just short of two weeks ago. I tried for a couple of days to activate over the web but it just kept giving me some "unable to complete transaction" type of message. On Thursday I called Sonic Blue, endured voice mail hell to get to the right extension, and waited 20 minutes on hold until I finally got to speak to someone. I purchased a lifetime activation. As of Saturday morning, my Replay was still saying I needed to activate it, but I assumed it would be activated by the time I got back from my Thanksgiving trip. Not only was the Replay not activated when I got back, but I can't even watch shows that were recorded. It's locked up - won't do anything until it's activated. But of course there is no one available except M-F 8-5, so I am out of luck until Monday.
Attention Sonic Blue:
o Staff your phones later into the evening and on weekends
o Fix your web site so people can register online
o Rearrange your voice mail system so that it's not such a maze
o Activate peoples systems once they have paid
David
Attention Sonic Blue:
o Staff your phones later into the evening and on weekends
o Fix your web site so people can register online
o Rearrange your voice mail system so that it's not such a maze
o Activate peoples systems once they have paid
David