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Advice on my new Sony KD-34XBR970

1379 Views 1 Reply 2 Participants Last post by  Oliver Deplace
I just got my new 34" Sony KD-34XBR970 from Best Buy last week. However it seems to need a few adjustments.

1. In Full screen mode the TV seems to clip off about 3/4 inch all the way around. This is especially noticeable in a couple of XBOX 360 games where text and HUD graphics are cut off. This issue is less noticeable on HD channels, but still on occasion subtitles and corner graphics are sometimes cut off. I have checked and double checked that my TV is indeed set to Full screen mode, not Zoom, Wide Zoom, V Expand, or H Expand. This clipping is unacceptable to me and I need to get it resolved.

2. There seems to be an almost imperceptible yellow tint on the screen. This issue is not so much of a problem for me as it is easily ignored.

3. On some channels, especially the HD channels the image is dark. This issue is moderately annoying but I can live with it by turning up the brightness if need be.

I have an extended warranty on the TV from Best Buy. Would I be better off contacting Best Buy or Sony to have them send a professional out to adjust everything? I am a complete novice when it comes to the service mode menus. I activated the menu and cycled through its various settings without changing everything and it is a bit overwhelming. Unless the adjustments are very simple I would rather have someone else do it. Your collective advice would be much appreciated.

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It sounds like you have excessive overscan. It can only be fixed in the Service Menu.

Your TV's overscan may be considered to be within acceptable limits and therefore not covered under warranty. With your short ownership period and you having multiple problems, I would just exchange it, rather than haggle with a warranter.
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