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Advice on problem with Mitsubishi Rebate

930 Views 3 Replies 3 Participants Last post by TF Ghost, Jul 24, 2009

corp_catalyst

Discussion Starter · Jul 23, 2009

Any suggestions who to contact for escalation on rebate being denied? Seems their rebate organization is not keeping with the spirit of the company or incentive offer despite providing proof of ownership. I bought the HC5500 projector which I'm very happy with and hope to get connected.

Thanks

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TF Ghost

· #2 · Jul 24, 2009

Regardless of whether you provide proof of ownership if you don't send in the UPC code they won't approve it. Some manufacturers allow you to send in your receipt as well as a digital picture of the bottom of the unit, showing the serial#, and they approve it. Mitsubishi's 3rd party rebate company does not.

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defjukie

· #3 · Jul 24, 2009

I sent in the wrong UPC with my initial submission (it did not have the serial #). When I got denied, I simply called them up and gave them the serial # and they re-processed it. I got my check but am still waiting for the bulb.

Their website is currently unavailable, so I'm not sure how to get in touch with them these days.

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TF Ghost

· #4 · Jul 24, 2009

defjukie - they used to handle their rebates in-house and they were very lenient on the policies. Since the 3rd party company took over they no longer make acceptions like they did for you.

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