Joined
·
761 Posts
Starting just this week, I have encountered a new problem with what has been, until now, a solid system for me. Starting a few days ago, when I went into m Smart Hub to select Amazon Instant Video, I would get the quick "connecting..." message, but it would them immediately switch to "updating..." The thing is, nothing is updating. It just hangs there like that. I let it "update" for the better part of 6 hours. It turns out, everything else still responds properly, but then if I go back to try and select the Amazon app, I get the same issue.
I contacted Samsung support and they remotely accessed my television. While poking about they did a Smart Hub reset, which wipes out all of my apps and all of the info associated with them. This did fix the issue. I went through and took the 2 hours to reinstall all of my apps and to enter all of my info again. Now, a day and a half later, I am having the same issue with my Amazon app.
Once again, even though I explained to the customer service rep that the reset had been done before, she simply reset the Hub and then disconnected.
Has anyone else had an issue with the Amazon app starting to hang up like this? If so, what was the solution? Resetting Smart Hub to factory ever 36 hours really is not an option for me.
I contacted Samsung support and they remotely accessed my television. While poking about they did a Smart Hub reset, which wipes out all of my apps and all of the info associated with them. This did fix the issue. I went through and took the 2 hours to reinstall all of my apps and to enter all of my info again. Now, a day and a half later, I am having the same issue with my Amazon app.
Once again, even though I explained to the customer service rep that the reset had been done before, she simply reset the Hub and then disconnected.
Has anyone else had an issue with the Amazon app starting to hang up like this? If so, what was the solution? Resetting Smart Hub to factory ever 36 hours really is not an option for me.