I'm not upset about it, it's what we all figured. Just wanted to let everyone know in case they didn't get this email!
|Thank you for contacting us at Amazon.com.|
First, I would like to apologize for the confusion and frustration
that this situation has caused.
After researching the ReplayTV RTV4504 Digital Video Recorder with
40hrs of recording time on our web site, I found that there was an
error on the detail page of this item. It does not include the
Lifetime Service Fee. The one-time $250.00 service fee must be paid
to ReplayTV in order for this product to be activated.
You can find the details of this fee using the following URL:
As this information was incorrect when you placed your order, we
would understand if you would like to return this item for a full
refund. You'll find our returns instructions, address, and a
mailing label online at:
I have also made a note on your order for you to be refunded in full
if you need to return the item to us due to the incorrect information
we listed on our web site.
I hope that this information is helpful and again, apologize for the
misunderstanding. Thank you for shopping at Amazon.com.