Sounds like bad luck to me. The ultra thin sets should be delivered up right on a pallet. As far as the set cracking once you have it on the wall, I don't see that happening unless it gets hit with something. I hope the next one is better.
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Thanks for the responses.....I think we'll try ordering it again tomorrow; I'm going to tell the store I'm buying from this is the last chance or we're going somewhere else....they really should raise h*ll with their shipper about this, even Samsung Canada...whatever that'll do.....
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Did you not pop the top off the box and inspect the screen for cracks before loading it onto your truck? It could have already been cracked, but it's more likely that it cracked while you were improperly transporting it laying flat - which is strictly warned against on every plasma box i've ever seen. In all phases of a plasma TV's travels from factory to train yard to port to distribution hub to store to home, they are ALWAYS kept upright. The foam packing inside the box is only designed to take a shock while it's standing upright - it does not adequately support the TV when laying down. All it takes is one bounce or dip or railroad track to bounce the TV an inch or two off the truck bed and cause it to crack when it comes back down.
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It sounds like you guys somehow cracked the screen while handling the TV during the wall mounting process since it wasn't cracked when you took it out of the box. All it takes is one slight twist to crack the glass. Normally a shop wouldn't replace a TV in this sort of situation since it wasn't cracked when removed from the box.
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The Samsungs are thin and fragile, and i think they even have a plastic rear cabinet so they probably twist easily when improperly handled or transported. It doesn't take much deflection to crack a huge slab of uber-thin glass.
Originally Posted by RdTeK  So we're on our second Samsung PN58C6400 plasma tv in 3 weeks....the first one I took home in my truck, the salesman laid it down in my truck bed...he said "sure you can lay these things down"....I drove careful, got it home and it was cracked from one end to the other.... |
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| today, the same shop delivers another Samsung PN58C6400 tv...it's standing upright...we get it out of the box, things look good, no cracks....we take the stand off and hang it on wall mount....the effing screen is cracked again....we lifted it evenly, no bumps, bangs, etc. |
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| Of course, no money has changed hands yet so that's fine....what is up with being 2 for 2 with cracked plasma screens? Is it the ultra thin models that are prone to this? What worries me now is if I do go and reorder this model, and we DO happen to get it mounted on the wall, the thing could crack at anytime and we're out $$$$....any thoughts?? |
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This is weird... no cracks out of the box and yet when you hang it, it cracked?? Where was the crack if you could let us know? Sounds surreal....
| Originally Posted by RdTeK today, the same shop delivers another Samsung PN58C6400 tv...it's standing upright...we get it out of the box, things look good, no cracks....we take the stand off and hang it on wall mount....the effing screen is cracked again....we lifted it evenly, no bumps, bangs, etc. |
Even though it's prolly not anything to do with Samsung, well maybe a bit with the thin design, I think we're going to go Panasonic...TC-P58S2...just feeling a little gun shy with Samsung...that's 0-2 with that particular model....the Panasonic is almost 20 lbs heavier....I'm gonna need a new wall mount me thinks...
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Just an fyi...I've been watching the price on the 6400 at my local Costco and I guess they are now on closeout. Price yesterday was $1499.97. Might be worth your while to take your receipt back to Costco and see if they will refund you the difference (+ any tax), as they do have a price adjustment policy. Caveat: some stores won't honor the adjustment if they don't have the item in stock.
| Originally Posted by plyons10 Eeek.. This thread is scaring me (after the fact). I just bought a floor modeal PN58C6400 from Costco for $1600. Great price, but we had to lay it flat in the back of my SUV to get it home (without any packaging). Looks fine now in place, but I didn't realize what a chance I was taking. As long as no cracks develop overnight, I guess I'll just consider myself lucky. |
Just an fyi...I've been watching the price on the 6400 at my local Costco and I guess they are now on closeout. Price yesterday was $1499.97. Might be worth your while to take your receipt back to Costco and see if they will refund you the difference (+ any tax), as they do have a price adjustment policy. Caveat: some stores won't honor the adjustment if they don't have the item in stock.
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