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Discussion Starter · #1 ·
I called regarding IVS and MyReplayTV.com to see what the issue was and when it could be expected back up. I know, what's the point. I just always have this fear that we're all just sitting around waiting for something to be fixed that no one knows is broken. If they'd only post this kind of stuff to the support page, they'd save a lot of 1-800 dollars in repeat questions and we'd know that they were working on the issue.


Dialed in and received India, who had no idea what either IVS or MyReplayTV.com were. The tech, who spoke perfect english (so no problem understanding him), kept asking what Software I was trying to download and maybe he could help me. Huh? He was totally clueless. After I explained what MyReplayTV.com was and why I used it, he wanted to know why I didn't want to use my ReplayTV to schedule shows. I explained I was away from home. Then he told me he'd check with his supervisor. It's amazing, but I don't think I've ever called support where the tech didn't have to ask their supervisor. Anyway, he came back and told me it was down and had been down for two days and they have not had any update as to the problem or when it will back up. I decided to drop the IVS question, as obviously, that would be too much to get into with a tech support that has no idea how to support the product or what it does.

-em
 

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MyReplayTV.com responds to ping.




Perhaps they are re-tooling MyReplayTV.com for Alcatraz and its gonna be better than ever--automatic updating of information for example. Mind you, any company worth its salt would do this kind of work on a stage and then move the changes into production rather than bring the whole system down.

 

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I always wonder who is more clueless about 'status' of things, Replay support (India), or DirecTV... both have to ask 'supervisors' it seems all the time.
 

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Welll, this one's weirder that than. Since it's up (ping) but the web server's down, I'm *shocked* *shocked* they don't some auto-test/notification software for the web server.
 

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Wanna bet there is no one left at Replay who has any clue how it works? It's probably been running on automatic for a while now...


Robert
 

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Quote:
Originally posted by Reden
Wanna bet there is no one left at Replay who has any clue how it works? It's probably been running on automatic for a while now...


Robert
Possible, but none of what was being (is still being done hopefully) is rocket science. So, even if what you worry is the case, it shouldn't be too difficult to figure out and get working again.
 

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Just to set your mind at ease, I saw this somewhere dated September 25, 2003 05:14 PM:
Quote:


The main, public MyReplayTV server is down right now. We had a hard drive failure on the server.


We've got the server backed up on tape. So we are in the process of putting a new series of drives in the server and restoring it.


Hopefully it will be back up soon.


- Your Friends at ReplayTV
 

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Quote:
Originally posted by tluxon
Just to set your mind at ease, I saw this somewhere dated September 25, 2003 05:14 PM:
Just one drive? Unbelievable.

Also, if the backup is more than a day old, some people will find problems with old channels coming back, new channels going away, maybe even programs being deleted that were saved in the interim.


This could be more than just an annoyance, before it's done.
 

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Discussion Starter · #9 ·
Quote:
Originally posted by tluxon
Just to set your mind at ease, I saw this somewhere dated September 25, 2003 05:14 PM:
Somewhere? Where? Where did you see this? And I guess the word "hopefully" has me more than a little concerned - what does that word mean? "Hopefully" they know what they're doing? Ugh
 

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myreplaytv.com now has a page up stating it will be back on 9/30.


From what I gather, the data may not be on that server. I don't know. But if it were, you'd expect your Net Connects to be SOL because of that server not being there. I hope the database is elsewhere, and it's just a web server.


As for the disks, yeah, even software RAID and IDE drives would cost virtually nothing if it's using Windows 2000+ (or even NT :) ).
 

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Quote:
TV is currently unavailable due to maintenance. We apologize for this inconvenience.


We expect to have the MyReplay TV service restored approximately September 30th. Please check back then.


Thank you!


- ReplayT
How it takes 8 days to restore a server baffles me. At my work we have a critical response action that states and critical services that affect consumers (even though we have a bunch of HA stuff to prevent the possibility of downtime), our disaster recovery plan can have everything up in a backup DC in
 

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Quote:
Originally posted by kjac
How it takes 8 days to restore a server baffles me. At my work we have a critical response action that states and critical services that affect consumers (even though we have a bunch of HA stuff to prevent the possibility of downtime), our disaster recovery plan can have everything up in a backup DC in
 

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Quote:
Originally posted by kjac


ReplayTV, need a competent network engineer/security specialist who can actually manage a team? If so and you're willing to give me a budget to solve your problems, gimme a call.


-kjac
Funny you should mention that. I found this on DNNA's website, under "Employment":

--

VICE PRESIDENT OF ENGINEERING, REPLAYTV

Office Location: Santa Clara, CA


ABOUT US:


Join the Digital Networks North America (DNNA) team - a world leader in converging digital media entertainment and consumer electronics products.


DNNA is comprised of innovative brands (Rio, ReplayTV, Escient) renowned for their groundbreaking, leading edge digital audio, video and content management products for the home.


DNNA's dynamic new parent company (D & M Holdings U.S., Inc.) brings with it a stable of highly successful and respected consumer electronics brands such as Denon, Marantz, and McIntosh.


DNNA is currently searching for an VP of Engineering, ReplayTV for our Santa Clara, CA office. If you're bright and talented we want to talk to you.


JOB DESCRIPTION:


Well-known Consumer Electronics Brand is seeking an innovative addition to our executive post-acquisition turn around team. We would expect you to implement a self managed world class engineering development team, while you concentrate on identifying strategic industry partnerships to allow cost and performance advancements beyond the paradigm of organic growth.


The successful candidate will have proven industry experience at the executive level, leading Software (Systems and Applications), Hardware, and Quality Assurance teams. Past experience managing the day-to-day development efforts, while at the same time developing a strategic roadmap for future releases. Expertise in Digital Video, Interactive Television (ITV), Set-top box, or Consumer Electronics is required.

JOB REQUIREMENTS:


* 15+ years of overall experience

* 5+ years at the executive level

* Track record in software intensive CE product development

* CS,EE, or related degree

* MBA or practical equivalent

* Leadership

* Strong administrative


DNNA offers a team-oriented, progressive work environment with a competitive compensation and benefits package. Please e-mail your resume to DNNA, e-mail: [email protected] . DNNA is an equal opportunity employer.

--

-Robbie
 

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Quote:
Originally posted by sheltrk
Funny you should mention that. I found this on DNNA's website, under "Employment":
If anyone takes that job and needs underlings to maintain servers, network connectivity, or even help manage customer service, let me know :)


I might be in L.A. for the Battlestar Galactica Convention in October, too, and would be happy to interview with anyone on the west coast who needs this type of job filled, then. Oh, wait, does mentioning BG disqualify me as too geeky? :)
 

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Quote:
I might be in L.A. for the Battlestar Galactica Convention in October, too, and would be happy to interview with anyone on the west coast who needs this type of job filled, then. Oh, wait, does mentioning BG disqualify me as too geeky?
I'm not sure if mentioning BG would, but mentioning a BG *convention* might... ;) :D :)


Randy
 

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Quote:
Originally posted by BardoBill
Oh, wait, does mentioning BG disqualify me as too geeky? :)
There's no such thing as "too geeky" for an IT job. The more geeky, the better. Geeks rule.
 

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Yeah, as long as you don't have to talk to clients... :D
 

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The "guy" who fixes these things is "out of town" and won't be back until 9/29. "He" only needs to "reboot" the machine, but it takes "his" special touch to push the button just right.


Of course, the only time I've needed IVS in the last year and the servers are down... :-(
 

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Discussion Starter · #20 ·
Quote:
Originally posted by Amazingly Smooth
The "guy" who fixes these things is "out of town" and won't be back until 9/29. "He" only needs to "reboot" the machine, but it takes "his" special touch to push the button just right.


Of course, the only time I've needed IVS in the last year and the servers are down... :-(
I was actually wondering whether anyone has even begun to work on this. Do you think there was so much concern at DNNA that they held emergency meetings and had IT guys scrambling all weekend to get this up and running for us, their loyal customers? Or do you think they sent everyone home on Friday evening - cause No Way they were paying anyone overtime - in the end who are we and how would know any different.


Oh, and as for not needing this all year, I agree, I rarely use it, the pages take so long to load - it's just annoying - and forget about using the channel guide. It's only good for when I'm travelling. And I'll sometimes use it to search for shows that I can't find using the remote control, due to apostrophe's and other such required punctuation.

-em
 
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