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Discussion Starter #1 (Edited)
I recently had my DMD chip replaced by Mitsubishi and immediately noticed a "color and sharpness bug" similar to the one found in the 2011 sets when new (see http://www.avsforum.com/t/1397654/mitsubishi-defect-in-2011-dlp-sets-fix).  

My TV is Model WD-65835 
 
Has anyone with a new DMD noticed the jaggedness of lines and improper pixel colors shown in these pics?  I'm trying to figure out if it's something the installer did, or if (as in the 2011 models) the chip algorithms are different for the new chip.  It's really obvious with red objects and text. These are closeup details of course, the picture looks blurry and low resolution from a distance.



 EDIT: MGM logo on Blu-ray disc


 
  OTA/ Cable


 

 


 EDIT: TV Menu

20140106_181045.jpg (click to enlarge)
 EDIT: PS3 Youtube logo

20140106_182023.jpg (click to enlarge)
 

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I recently had my DMD chip replaced by Mitsubishi and immediately noticed a "color and sharpness bug" similar to the one found in the 2011 sets when new (see http://www.avsforum.com/t/1397654/mitsubishi-defect-in-2011-dlp-sets-fix).


Has anyone with a new DMD noticed the jaggedness of lines and improper pixel colors shown in these pics? I'm trying to figure out if it's something the installer did, or if (as in the 2011 models) the chip algorithms are different for the new chip. It's really obvious with red objects and text.


Were you able to get this fixed? I'm about to replace my DLP chip and I was wondering what model TV was being referred to.


Woo
 

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Discussion Starter #4
Were you able to get this fixed? I'm about to replace my DLP chip and I was wondering what model TV was being referred to.


Woo
No, unfortunately.

Since I posted, they replaced my light engine and updated the TV to the latest firmware, but it didn't fix the problem. I appreciated all they did, but they just couldn't fix it. They finally claimed the set should be viewed from 12 feet away, so there was no problem and refused to go any further! Whatever. If there was no problem, why did I call them? Why did they replace the light engine and update the firmware? Hmmmm.:rolleyes:

My TV is Model WD-65835. Even at 12 ft away, one can tell that the picture is not right. My other set is a WD-73837, and the difference in clarity is obvious. I guess they just gave up. All they have left at Mitsubishi are a bunch of "parts changers".

With all the chip replacements being done I was hoping to build some support to get Mitsubishi to fix the problem just as they finally did for the 2011 models in that thread that I posted. Nobody seemed to notice a difference, so no luck there.

It's almost as if my TV is now 720P, with diagonals very jagged, and pixels along sharp edges being painted the wrong color, as in the photos I attached. Turning OFF SmoothPicture helps slightly, but it's still really bad. I still think the SmoothPicture algorithms in the TV's firmware are incorrect for the newer chips, but the Warranty guy claimed that there were no engineers left working there that could write new firmware.
 

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This is unfortunate and alarming to me. I have a 65735 that needs a new dmd chip, and now I'm afraid of ending up with the same problem. I will let you know if I notice a change in picture quality after I do the repair. So far, only two stuck white pixels so it's not too distracting.
 

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When mine was replaced I was more than happy. My pitcher was much more colorful and crisp. Plus they gave me a one year warranty.
So I say take a deep breath and see what happens. If you do get a bad chip they will replace it for you. Do not let them leave if you are not happy. The can always a just the the setting to make it right.
When the service people came out for me the even cleaned my mirror
 

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Discussion Starter #8
When mine was replaced I was more than happy. My pitcher was much more colorful and crisp. Plus they gave me a one year warranty.
So I say take a deep breath and see what happens. If you do get a bad chip they will replace it for you. Do not let them leave if you are not happy. The can always a just the the setting to make it right.
When the service people came out for me the even cleaned my mirror
Well, they replaced the whole light engine (which had its own chip) trying to solve the problem, so it wasn't a defect in the new chip.
 

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Well, they replaced the whole light engine (which had its own chip) trying to solve the problem, so it wasn't a defect in the new chip.
Have you tried adjusting Sharpness while on one of the internal patterns instead of using broadcast images? The patterns can be accessed by pressing MENU and entering 2 4 5 7. I believe that same service menu will have better sharpness adjustment options than the regular menu.
 

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Discussion Starter #10
Have you tried adjusting Sharpness while on one of the internal patterns instead of using broadcast images? The patterns can be accessed by pressing MENU and entering 2 4 5 7. I believe that same service menu will have better sharpness adjustment options than the regular menu.
I have calibrated many Mitsubishi DLPs and I am very familiar with the Service Menus. The internal menus and patterns are just as jagged as the other sources, and no adjustment fixes it.

Thanks for your advice, though.
 

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I have calibrated many Mitsubishi DLPs and I am very familiar with the Service Menus. The internal menus and patterns are just as jagged as the other sources, and no adjustment fixes it.

Thanks for your advice, though.
If the entire light engine was replaced, then it could only be the mirror ( which they cleaned ), the screen, or your source. I replaced the DMD in my 2007 xx833 65" set ( which I no longer have ) 18 months ago and everything was fine except for going back in and adjusting the geometry. My new DLP is a 2011 73840 which I ordered a spare DMD and bare lamp and lamp + housing for.

It looks like something in your signal path is pushing sharpness hard. I assume you checked different sources and tried different firmware.
 

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Discussion Starter #12
[snip] ...It looks like something in your signal path is pushing sharpness hard. I assume you checked different sources and tried different firmware.
Don't assume, read the whole thread. It's only 10 posts long.
 

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Don't assume, read the whole thread. It's only 10 posts long.
I DID go through the thread before my last post. Nowhere do you mention whether you tried difference sources or whether it persists while watching a Blu-Ray, etc. I only have the broadcast pictures you posted to go by. Why don't you turn on Checkerboard like that other thread suggests before the 2011 sets ( the year I have ) got the firmware update to fix it?

I do agree that Mitsubishi skimped somewhere because the picture looked better on my 2007 set.
 

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Discussion Starter #14 (Edited)
I DID go through the thread before my last post. Nowhere do you mention whether you tried difference sources or whether it persists while watching a Blu-Ray, etc. I only have the broadcast pictures you posted to go by. Why don't you turn on Checkerboard like that other thread suggests before the 2011 sets ( the year I have ) got the firmware update to fix it?

I do agree that Mitsubishi skimped somewhere because the picture looked better on my 2007 set.
Sorry, it was this post
...The internal menus and patterns are just as jagged as the other sources...
and I guess I should have labeled the photos. The first one is Blu-ray, and I have edited the first post, adding captions and two more photos.

I have tried checkerboard. My DLP Link can't be switched off, so it isn't a viable solution. I suspect people haven't noticed the problem with the new chip, just as people in that 2011 model thread took a lot of convincing before they would even look for the issue.

My WD-65835 picture has always been noticeably better (before the chip replacement) than a later model WD-73837 I watch in another room, but not any more.

I like your model. I calibrated a friend's WD-73840, and was very impressed with the picture quality. Much better I thought, than either of mine.
 

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Did you notice this from normal viewing distance? Just replaced the chip in my wd-65735, and pic looks great and normal from my sitting position. I won't bother getting up close and personal with it because I will be replacing it in a month or two. Unless I am blown away by the 3D kit that I just bought for it, just to play with for a while. From my 12ft seating distance, everything looks nice and sharp. Happy camper here!
 

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Discussion Starter #18
Did you notice this from normal viewing distance? Just replaced the chip in my wd-65735, and pic looks great and normal from my sitting position. I won't bother getting up close and personal with it because I will be replacing it in a month or two. Unless I am blown away by the 3D kit that I just bought for it, just to play with for a while. From my 12ft seating distance, everything looks nice and sharp. Happy camper here!
Yes, I noticed something was off from normal viewing distance. I had to get up close to find out why it was off.
 

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Yes, I noticed something was off from normal viewing distance. I had to get up close to find out why it was off.
IMO the PQ looks blurry and low resolution because it is. those images looks like the video processor itself is blown. Does it look the same in HDMI, component and composite? If so...that may be your problem. The display may be putting out 480i or lower on all settings.
 

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Well curiosity got the best of me so I took a closer look. I compared my display of the menu to your pics of the same. I don't have all the fuzziness around every letter in 'video'. Letter 'I' is perfectly sharp. Only diagonals have stairstepping, but they too are sharp edged, so I am guessing it's a low-rez graphic.
 
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