We are lucky that Sound Forum is in our area. Otherwise the only Rotel dealer would be AC, and they are truly the biggest sales pr?cks I have ever encountered. The Evanston store is the worst that I have been in.
If you're just shopping for a price, Audio Consultants might not be the store for you. But there are many advantages to buying from them. The advice is usually spot on, the service department is exceptional, they offer loaners, they make house calls, they carry great brands, and they'll work with you until you get the right gear. It's a great company that's provided better service to their audio customers over the past three dacades than any other hi-fi store in Chicago. But, if you know exactly what you want and you have no need of their expertise or service, and you just need a discount, Audio Consultants might not be for you. Simon, the owner, BTW, is the nicest man on Earth. Some of the salespersons are a bit "cold" though.
Unfortunately, I have to agree with Kevin's assessment of the sales staff at Audio Consultants -- they tend to be condescending to new customers. A friend of mine and I refer to them as Audio Insultants.
It's a shame that Simon doesn't work with the sales staff more, because his personality isn't rubbing off on them enough IMO.
Is Simon an older gentleman with a beard? I met an older man at the Libertyville store that was a very nice guy and very helpful. He was the only person I have met from AC that I would consider doing business with.
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