I ordered from them about 4 months ago. Being in California, took about a week and half for the items to get here. They were prompt with the customer service with me at least and I will gladly order from them again. Plus, the panels are dirt cheap.
Their customer service is great (they actually phoned me once as I was on their site messing around with items in my cart just to see if I was having problems ordering) but I think there is a bit of a disconnect between that customer service and their production line. I had a couple items missing from one order I emailed them about it and they sent me a shipment asap but there was still an item missing from it.
Bottom line is they are a very reputable source of Acoustic products so you will get what you ordered and you'll be very happy with it...once it arrives
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