I was looking through the "Special Offers" on the DirecTV website when I noticed the "Upgrade your receiver for only $49." Nowhere in the DirecTV website does it say the HD receivers are not upgradable. Therefore, I called the 800 number to inquire. The following letter was sent to the office of the president of DirecTV because of my experience.
Perhaps I'm being a bit harsh, but the website needs to be updated. Do with this information as you will.
|I was browsing the DirecTV.com web site earlier and was excited about a new offer to upgrade my receiver for $49. I called the customer service number @ 1-800-DIRECTV to inquire about this offer:|
Upon reaching a customer service agent, I was told that the high
definition receivers were not available as an upgrade. Nowhere in the
offer does it state that the HD receivers are not available for upgrade.
I searched all the terms and conditions, the CSR (and supervisor)
searched all terms and conditions. None of us could find a disclaimer
stating the HD receivers were not available for upgrade.
The first CSR (D*) I spoke with passed me off to another company
(American Satellite) entirely and said they should be able to help.
Needless to say, this did not happen.
I then spoke with S* M* (who was trying to be as helpful as
possible), but he could not show me where it stated I could not upgrade
my HD receiver either. I have a Sony Sat-HD100 that I would like to
upgrade to a Sony Sat-HD200. This seemed like such a simple request and
the offer was too good to pass up.
I am trying to be patient here; however, I believe this practice (or
lack of attention to detail) could result in legal action against
DirecTV, a letter to the Better Business Bureau, and a call from my
While I realize there are many other things that may be more important
matters, I would respectfully request contact from one of the people who
I have named in this feedback within 48 hours of sending you this note.
The current time is approximately 6:00 pm EST on April 28, 2003.