The following is a repeat of a previous post I had on the process for having your Panasonic STB updated. I would note that when I got by TUDHS20 back from Elgin a couple of weeks ago they had not added any additional memory. They only did upgrades for the fan and for the dropout kit.
I also very recently purchased a TUDHS20 from Abt Electronics (for $469 with free shipping) and the unit just arrived this week. It had a manufacturing date of Jan. 2002. After a quick checkout by connecting it place of a RTC DTC100 in my system I called Panasonic at 847-468-5566 then shipped the unit back to their digital products service center for the latest upgrades. The Panasonic rep that I spoke to said the turn around time for the updates is currently 5 to 7 working days. You do not need a return authorization in advance, just ship the unit along with a note with you name and address and indicating you want the upgrades plus a copy of your purchase invoice. Panasonic will do the upgrade free if you send them the unit within the first 90 days after purchase. My unit came with the version 7.2 firmware but this very quickly upgraded itself via an automatic download from Directv before I shipped the unit to Panasonic. It is my understanding that following updates are available from Panasonic:
- Audio/Video dropout kit (TXANV17ESER)
- Fan noise kit (TXANV13ESER)
- Fan (TEKH024)
- Memory upgrade for faster menus
It is also my understanding that no factory unit has these upgrades already installed (manufacturing of the TUHDS20 ceased a couple of months ago). I would suggest that even the fan noise is not a problem for you, that it would be worthwhile to have Panasonic install the upgrades since the audio/video dropout kit corrects a known problem with all of the TUHDS20 factory units.
The address for the Panasonic service center for the upgrades is:
Panasonic Factory Center
1705 North Randall Road
Elgin, IL 60123