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I thought the TV was supposed to upconvert to resident resolution of the TV?

If I read your quoted sentence correctly, you're stating the problem is with your TV, not the E* receiver, since your question deals with the TV upconverting. I think you probably mean the receiver upconverting, not the TV. There's a setting under something like "installation"/"setup" on the Menu that gives you the option to set the output of the E* receiver. You should try setting it to "16x9". I suspect it might be set on "4x3 #1" or "4x3 #2".
 
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