|Originally posted by wje|
Then again, your issue is about the first major piece of negative news I've heard regarding OneCall. Hopefully, I'd never experience such an issue of yours.
I hope you never do either, and the odds are good you won't. But things happen and thats the way its goes.
What I didn't care for is how OneCall handled it. I don't believe this to be an isolated or rarely occurring incident, at least no more rare than the number of defects that are shipped from OneCall. And I'm not saying that they ship a lot of defects, I'm just saying that among those that receive bad items, there are likely quite a few that are dissatisfied with OneCall. Isn't that when you know you've found a company you can trust and deal with? When there is a problem and they do what they can to take care of you.
If you do the research on other websites (BizRate, etc), you'll see the few that get nothing from OneCall when a problem arises and are rightfully ticked off about it. The ratings on these sites don't mean much either, since OneCall gives incentives for placing positive feedback. What to look for is people who had something bad happen, and how the company took care of them. You don't see much of that type of feedback on this company, but you do see the reverse (after wading through the feedback from every Joe who wanted his 1% kickback).
All in all though, I learned a lot. Not the least of which is to weigh lightly most of what you read on the Internet...